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Like other Customers have stated - this pool company does NOT properly back fill under the installed pool. Leaves the pool with cracks and what I believe is a leak since we have to fill the pool almost daily. also installed a bad pool light and refused to repair even when NC Attorney Gererals office sent him a formal complaint! Lied to my wife about cleaning salt water cell-now system needs repaired-he does back products he sells! Also his...
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Anonymous

Anonymous You will be shocked to know he has open warrants in 3 states... And he has left a a trail staggering over 4 at min counties of fraud and theft.

We are absolutely thrilled with the new pool from The Pool Store LLC! Everyone involved was great, helpful and knowledged. The owners are awesome in helping us plan what we wanted and setting everything in motion for us. We were picky but in the end have an amazing pool sitting in our backyard. His staff was always right on time to fill us in on what was happening, etc., and the folks that showed up each day were terrific. Thank you Kitchels for...
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tinayhasty

tinayhasty To the poster of this ORIGINAL POST: your comments are either fake or you are the 1% of lucky people, or the friends of the Kitchel's. Look for yourself. He was arrested l...

Anonymous

Lola Thanks for the help. After seeing these other reviews we looked deeper into the company and unfortunately found some unsettling info, including FL arrest records and warrants ...

They might deserve one start for the actual pool. But this company is HORRIBLE -their work is that is.... DO NOT HIRE THEM..... You will pay dearly. Be sure to check out the BBB in the Greensboro and CHarlotte areas too... Mr. Ken Kitchell is a great talker... but that is ALL you will get. He will promise you a gold hill only when he leaves you find a pile of you know what, We have permits with Mecklenburg Count that are TILL open that he...
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Anonymous

Anonymous Is the concrete patio spec calling for 4" ? The concrete structure in the photo is not 4" thick,, and what was the spec called for in the contract ? 3000 lb, 4000 lb,,, and...

Anonymous

Anonymous Ken Kitchel knows what he is doing and has put in thousands of pools all over the us and they are great. You can clearly see this homeowner did not landscape around the concre...

Installed a new vinyl liner in our inground pool..when f illed up with water it pulled liner and wall out, then noticed debri under it already caused liner to have holes in it brand new and we had to patch it. Worst workmanship I have ever seen...will not come back to repair..takes your money and left us with a ruined pool. We had anorher company come out to correct and repair so of course out even more money..very poor workmanship and...
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Anonymous

Colby I would ignore any comment from Tina Hasty since her complaints were dismissed. Hard to listen to a person when the Justice System dismissed them. Just saying to help those th...

Anonymous

Just Looking Out I would ignore any comment made from Las Vegas, NV considering thats the Kitchel's stomping grounds. Considering they've been all over the map, but lately on this site I've se...

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