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Ken Kitchel Spa and Pool

Ken Kitchel Spa and Pool

What is your customer experience with Ken Kitchel Spa and Pool?

Ken Kitchel Spa and Pool Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Ken Kitchel Spa and Pool has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "HE NEEDS TO BE JAILED BC HE WON'T STOP".

  • Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.

Media from reviews

Ken Kitchel Spa and Pool - Love The Pool Store
Ken Kitchel Spa and Pool - KEN KITCHELL + POOL STORE & SPA MOCKSVILLE, NC = DISASTERKen Kitchel Spa and Pool - KEN KITCHELL + POOL STORE & SPA MOCKSVILLE, NC =... - Image 2Ken Kitchel Spa and Pool - KEN KITCHELL + POOL STORE & SPA MOCKSVILLE, NC =... - Image 3Ken Kitchel Spa and Pool - KEN KITCHELL + POOL STORE & SPA MOCKSVILLE, NC =... - Image 4Ken Kitchel Spa and Pool - KEN KITCHELL + POOL STORE & SPA MOCKSVILLE, NC =... - Image 5
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Phoenix, Arizona

DEFRAUDED BY KEN KITCHEL IN PHOENIX

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives

KEN KITCHEL WAS PAID 4K. FOR STARTERS TO RENOVATE OUR POOL.

HE CASHED THE CHECK, HAD 2 YOUNG KIDS WORK IN THE BOILING HEAT FOR 2 DAYS AND BAILED. HE SPENT THE MONEY FOR HIS CLOSING ON AN APARTMENT UNIT AND MADE EXCUSES OF WHY HE CAN'T COME OVER.

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User's recommendation: HE NEEDS TO BE JAILED BC HE WON'T STOP

Corda Rtx

Where do I even begin on issues with this Company

Like other Customers have stated - this pool company does NOT properly back fill under the installed pool. Leaves the pool with cracks and what I believe is a leak since we have to fill the pool almost daily.

also installed a bad pool light and refused to repair even when NC Attorney Gererals office sent him a formal complaint! Lied to my wife about cleaning salt water cell-now system needs repaired-he does back products he sells! Also his Cement crew cut my main Electric to house!

BE AWARE of this Company!!!! He will not return your calls either when it comes to fixing the problems!!

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2 comments
Guest

I truly believe this man is evil. The only reason he “completed” our pool is because of my husbands job and our threats if he didn’t.

But that being said I think the fiberglass pool company we went through that sent him to us as a “reputable vendor” should be sued. Imagine fiberglass pools sent us this man and within the first year (after much begging and threats of the police so that he finally put it in) our concrete cracked, it was not the depth he claimed, the lights stoped working, the heater chiller turned out not to be anything other than a big heater so that’s useful in 110* heat and Hayward has no record of our equipment being sold so we have no warranties because he probably stole it all. This man has no license, no morals and no conscience. He is wanted in several states now because he keeps using his wife’s name to start businesses and finds actual reputable contractors to get his permits when he does do a job.

He charms people with tales of installing pools in Vegas resorts and tells you how much a regular guy he is. He is an absolute POS!

Guest

You will be shocked to know he has open warrants in 3 states... And he has left a a trail staggering over 4 at min counties of fraud and theft.

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Anonymous
map-marker Phoenix, Arizona

Love The Pool Store

Ken Kitchel Spa and Pool - Love The Pool Store

We are absolutely thrilled with the new pool from The Pool Store LLC! Everyone involved was great, helpful and knowledged.

The owners are awesome in helping us plan what we wanted and setting everything in motion for us. We were picky but in the end have an amazing pool sitting in our backyard.

His staff was always right on time to fill us in on what was happening, etc., and the folks that showed up each day were terrific. Thank you Kitchels for making the back yard of our new home something we'll be proud of for years to come!

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10 comments
Les Yur

To the poster of this ORIGINAL POST: your comments are either fake or you are the 1% of lucky people, or the friends of the Kitchel's. Look for yourself.

He was arrested last week for "taking money for False Pretenses" - which is a FELONY and again today- APRIL 3rd for FORGERY- a felony and misdemeanor False Promises/ - he is jail RIGHT NOW. So for those who think that he is just fantastic...

you got LUCKY. For the rest of us,,,, we are waiting for the justice system and a little bit of KARMA to take him down.

Guest
reply icon Replying to comment of Les Yur

Case Dismissed. Justice Sytem clearly found in favor of Ken Kitchel, The Pool Store LLC.

Now to let the justice system handle my complaint.

And i do beleive publicly implying harm aka KARMA against a person is considered a threat. I will have to find out from my attorney.

Guest

Thanks for the help. After seeing these other reviews we looked deeper into the company and unfortunately found some unsettling info, including FL arrest records and warrants as well as other consumer horror stories, we just can't take the risk.

Best of luck to others who have used or use company

Guest

I can only imagine they do since they did my pool in AZ and we are further. Not sure what they would charge you since I can only imagine every job different.

Les Yur
reply icon Replying to comment of Guest-790301

Yes, Jason- he jumps from state to state til he runs out of steam from his crooked sideways schemes. Las Vegas, to Arizona to Michigan to Florida to NC...

he has been everywhere and pretty much everywhere he has left a trail of destruction. I wish I could post links because his mugshot list is pretty impressive since 2006. He is in CUSTODY on my WARRANT right now....

and that is two arrest in 10 days... fairly impressive.

Guest

Do you know if they travel to Florida? We would love to add a pool to our rental house and this one looks just like what we envisioned

Are there prices reasonable would you say and do you think they've gone up much since when you had yours put in. this is our first time looking around at pools

thanks for the info

Guest

this co is in nc.... but you are in arizona? somehow that review seems fake

Guest
reply icon Replying to comment of Guest-788765

The pool store LLC is nationwide.

Guest
reply icon Replying to comment of Guest-788949

This is not a nationwide company. Ken talks big but that is all it is.

I checked, Ken has over $73,000 in civil judgment just in NC. Check Fl, st. louis, michigan, texas. Where ever he is he rips people off.

Ken and Victoria are *** artists and have been for years.

His record speaks for him self.

Guest
reply icon Replying to comment of Guest-790889

Clearly there nationwide if they are doing business in all those states. I don't see any judgments that you speak of. Add a link Laura so we can all see them and make a true decision

View more comments (9)
Les Yur

KEN KITCHELL + POOL STORE & SPA MOCKSVILLE, NC = DISASTER

Ken Kitchel Spa and Pool - KEN KITCHELL + POOL STORE & SPA MOCKSVILLE, NC = DISASTER
Ken Kitchel Spa and Pool - KEN KITCHELL + POOL STORE & SPA MOCKSVILLE, NC =... - Image 2
Ken Kitchel Spa and Pool - KEN KITCHELL + POOL STORE & SPA MOCKSVILLE, NC =... - Image 3
Ken Kitchel Spa and Pool - KEN KITCHELL + POOL STORE & SPA MOCKSVILLE, NC =... - Image 4
Ken Kitchel Spa and Pool - KEN KITCHELL + POOL STORE & SPA MOCKSVILLE, NC =... - Image 5

They might deserve one start for the actual pool. But this company is HORRIBLE -their work is that is....

DO NOT HIRE THEM..... You will pay dearly. Be sure to check out the BBB in the Greensboro and CHarlotte areas too... Mr.

Ken Kitchell is a great talker... but that is ALL you will get. He will promise you a gold hill only when he leaves you find a pile of you know what, We have permits with Mecklenburg Count that are TILL open that he has yet to finalize. We are having to pay those contractors more because he will not come back, return our calls NOR reply to our attorney.

DO NOT HIRE THIS COMPANY or this MAN. HE will tell you he built pools atop the Bellagio in Las Vegas...

I dont' care.. but if you hire him; you are going to be left with upwards of maybe the $8-$10k that we are.--- that is ON TOP of the $30k we already paid for the pool

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Loss:
$8000
118 comments
Guest

Is the concrete patio spec calling for 4" ? The concrete structure in the photo is not 4" thick,, and what was the spec called for in the contract ?

3000 lb, 4000 lb,,, and were fiberglass fibers used or specified.

Did you get what was specified ?

Guest

Ken Kitchel knows what he is doing and has put in thousands of pools all over the us and they are great. You can clearly see this homeowner did not landscape around the concrete and when the rain washed off the concrete it just washed the dirt from underneath. Usually the homeowner grades the yard after the concrete is poured, your grass should be flush with the concrete.

Guest
reply icon Replying to comment of Guest-866527

Mr kitchel is a thief. A fraud.

A despicable human being. Karma will be beautiful once cast his way

Guest

Like was stated before. Go to Davie County Courthouse or any courthouse in NC and check out the names Ken Kitchel or the pool and spa store and you will see over $70,000 in civil lawsuits..

Earlier Ken stated they have all been paid. This is not true. I just looked yesterday and there are still over $50,000 .00 in civil law suits they lost and have not reimbursed home owners. Look for your self.

You will see what I say is true. He HAS NOT paid these off as he stated earlier. The proof is in the record in ALL courthouses in NC. It's is free of charge.

Go to the civil side and ask if there are ANY civil judgements on anyone's name.

It is free and before you hire anybody check this source out. It will save you a lot of trouble

Guest
reply icon Replying to comment of Guest-809136

your info is so out dated...........kind of like all the evidence Tina Hasty said she had yet all her charges were dismissed due to lack of evidence

Guest
reply icon Replying to comment of Guest-809292

So if you are saying it is out dated, then you have confirmed there are outstanding judgments. As of last week you still owe the people in Rockingham co, Guilford County and Forsyth County.

Not to mention the State licensing board where you lost the case for wiring a pool not being licensed.

Its all on your record. Go look, you know its there

Guest
reply icon Replying to comment of Guest-810552

LOL..........THE ONLY JUDGEMENT THAT IS CORRECT IS FORSYTHE.....WE NEVER BUILT A POOL IN ROCKINGHAM COUNTY NOR ARE THERE ANY JUDGEMENTS IN GUILFORD.......PLEASE POST THESE SO CALLED CUSTOMERS NAMES........LOVE TO SEE THEM......FYI THE FORSYTHE HAS BEEN SETTLED!!!!!!!!

Guest
reply icon Replying to comment of Guest-810552

The customers in rockingham have sued for a judgment and won. there are three names on the suit and all three are kitchels. it ia in the city of madison tha the pool was installed without a permit as well.

Guest

it's strange how anyone would be willing to consider hiring a company with all these allegations. leaves a lot of room for doubt.

and honestly while I am glad I got to see these reviews before I have made my choice- I find it stranger that the charges against them are even being discussed by 'them' on this forum.

Guest
reply icon Replying to comment of Guest-807854

People do business still because it's clear that the complaint was false and declared so by a court. Now had the information been true than people may have avoided this business.

Guest
reply icon Replying to comment of Guest-809107

It is a miracle to see how so many people have have focused on this one person and company. One person and so many people wrongfully picking on you !

Is it "reasonable" to believe all these people are wrong ,,, or is it reasonable to think it's this company and it's officers that are at fault. Two areas of responsibility come into this picture. Civil and Criminal ! If all these people are wrong, maybe we should prosecute them for believing in good and reasonable business practices are expected when a purchase or service is rendered.

It is amazing that all these people found just you Sir, maybe you should be in the Comedy profession. You have no current representative who is a Bar Member in good standing with the NC Bar Association. Is it possible to imagine your past customers could get their voices heard via the appropriate Licensing Offices in Raleigh ? The North Carolina IRS could have questions as well,, and the appropriate filing of LLC holdings and meetings of the Company LLC officers, are those up to date,, AND correct ?

Labor Office practices to some of your former customers and employees, everything and everyone but you are wrong. Imagine those odds !

Under the counter payments to workers are actually illegal ! Failure to pay and under reporting everything from Social Security withholding to their taxes as well as their company liens are also items for all good honest tax paying citizens. I guess this man, his other rather loud speaking officer and their personal history has yet to be exposed.

The Board Meeting minutes are filed on a timely manner too I suppose.

This company is surely an upstanding and legally operated business, as the required Licensing Board Licenses in his office will document. One person and his company,, and all these customers who just arbitrarily picked the same fellow to have their complaints with,, Sir,, you sure have bad luck!

Guest
reply icon Replying to comment of Guest-807854

Many people don't do background checks on operating business companies until they have problems. We DO have this gentleman and his holdings under scrutiny and are working with due concern here in the Raleigh offices.

Thank one of his customers for bring his actions and years of practices to our attention.

Les Yur

Just because the DA decided this might be too hard to prosecute doesn't mean it is over. They still have TWO FELONY charges to address in Davie County that are much STRONGER a case than we have so we plan to be witnesses to that account and try to help that prosecution as much as possible if they let us.

June 12th in Davie County is the Court Date for BOTH of those FELONY taking monies by false pretenses.

I have the Day off ALREADY.

If the Kitchel's want to sue us,,, come on. We have a really STRONG counter suit just waiting for them......

Guest
reply icon Replying to comment of Les Yur

the davie county charges will not stand either............but you just keep hoping for the best.......there is no crime if the homeowner in question wont press charges and the distributor of said pool kit materials has been paid.........case dismissed

Guest
reply icon Replying to comment of Guest-807743

You should get an attorney that knows the field of law you are violating. Woefully wrong sir !

Guest
reply icon Replying to comment of Guest-807743

Homeowners do not have to provide policing policies on state licensed companies. The State of NC has that responsibility.

He has most likely forgotten how OJ Simpson's case progressed. He won the criminal issues, but lost everything in the civil case.

It's probable you have civil and criminal complaints in this matter.

Guest
reply icon Replying to comment of Les Yur

pretty hard for a DA to prosecute a case that was not a crime.........mecklenburg DA said he dismissed it due to lack of credible evidence.......read his report

Guest
reply icon Replying to comment of Guest-807813

That report is in the Raleigh case files. Enjoy your day of delight while your customers suffer from the harm imposed by you and the practices of business you fail to provide.

Guest
reply icon Replying to comment of Les Yur

You always have civil paths you can take. I suggest that you could get the proper assistance with the representative Licensing and Business state level agencies in Raleigh.

General Contractor, Electrical Contractor, and the list goes on and on. You do have remedies at your state offices,, maybe you could seek their assistance,, and while at it,,, inquire as to his licensing requirements and all the areas of civil practices for the services he thinks he provided. I venture to submit this company and officers have a long history of questionable practices.

Use the services you as a taxpayer in good standing have against such as this.

Guest

For all of those leaning an ear in on Tina Hasty who wanted the JUSTICE SYSTEM to take care of her complaint it has been DISMISSED!!! Why do you ask was it dismissed BEFORE the actual hearing date...

Because she had no viable complaint. Her complaints were fraudulent and incorrect. Tina Hasty is an upset homeowner with a beautiful pool who chose not to pay more for great work. TINA Pinterest is not the place to get ideas to build a retaining wall.

As for your forgery claim it is LEGAL and a POA is not required. Thank you for submitting your complaint and proving they are fraud. You had your chance to bat and now it’s my turn. I will have my day and that day may be tomorrow that day may be in 4 months.

Either way I will be making sure a lawyer handles it all from beginning to end. I hope you are ready for me to now prove to a court my complaints. Also in NC when opening a complaint they can arrest anyone just based off the complaint. I wonder how fast they will act when we take all of our evidence and META DATA to the magistrate?

I guess it will just be a guessing game. Have a great day and see you in court.

Signed Colby Kitchel, Owner and Managing Member

View more comments (117)
Anonymous
map-marker Yadkinville, North Carolina

Installed a new vinyl liner in our inground pool. debri under it very crooked will not return to repaier it aleady has to patch up holes

Installed a new vinyl liner in our inground pool..when f illed up with water it pulled liner and wall out, then noticed debri under it already caused liner to have holes in it brand new and we had to patch it. Worst workmanship I have ever seen...will not come back to repair..takes your money and left us with a ruined pool.

We had anorher company come out to correct and repair so of course out even more money..very poor workmanship and dishonest, found out he has fraud convictions against him in other states. Very dishonest and horrible work.

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Loss:
$5000
6 comments
Guest

I would ignore any comment from Tina Hasty since her complaints were dismissed. Hard to listen to a person when the Justice System dismissed them. Just saying to help those that truly need LOOKING OUT :grin :)

Guest

I would ignore any comment made from Las Vegas, NV considering thats the Kitchel's stomping grounds. Considering they've been all over the map, but lately on this site I've seen reviews posted from AZ & NV (both of which Ken has lived) and its obvious he's got friends and inside people trying to cause havoc within these reviews.

Point is, there are a TON of other posts/reviews/sites that people have gone to in regards to this company and complaints from all over. I've seen complaints from Michigan, Missouri, North Carolina, etc

so, clearly these people make their beds....

then hitch it to the back of the truck and move on to the next victim state and still seem to sleep good at night.

Les Yur
reply icon Replying to comment of Guest-791505

not only that but any review where you see positive comments made the same day or one day after .... he has his possy of friends trying to give him STARS....

but most people will see on regularly pissed consumer who is not letting up and has police records,, and lots evidence... if you have common sense, you won't hire them

Guest

Why would you not have had company fill water? Sounds like you made the mistake.

I doubt company installed a liner on top of debris. This review seems fishy.

Les Yur
reply icon Replying to comment of Guest-788030

do you realize how much it costs to truck water? the homeowner has to fill the pool.

have you read the other review s from this company? the fishy one is the company

Guest
reply icon Replying to comment of Les Yur

Tina I read the reviews on this company compared to others and this one is a lot of back and forth he said she said on this site. They have a lot of great reviews on other sites like Google, yellow pages, Facebook and even Angie's List which is a highly used review site.

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