Ken Garff Automotive Group

We made formal scheduled appointments to take our Ford Bronco and our F-150 into be serviced for recalls, a brake check on the Bronco, and an oil change on the F-150. The Bronco went in on Thursday morning at 10 as scheduled.

I was told by the service person at the receiving desk that it would take a couple of hours to take care of the recall issue. If it had to be in overnight for the brake check, I would be notified. I didn't hear from a single soul! So, this morning the F-150 went in for its scheduled 10 a.m.

appointment to have its recall issue addressed and an oil change. Low and behold, my Bronco is still sitting in the line of vehicles waiting to be serviced! The same person that had professed it in the day before said he didn't know why nothing had been done, as he left early that day! They would get right on the Bronco!

I then went to the sales area and asked who was in charge of the service department. They brought out a man by the name of Tony Cardaropoli who almost immediately began to lay blame on the Ford calling center. He said they schedule customers without knowing what the local dealership service schedule looks like. He kept apologizing and not taking perdonal responsibility for the problem of not having my vehiclebtaken care of in a promised timely manner.

When I asked him what he personally was going to do right then, he became defensive, told me to "calm down", and that I was "barking" at him! He kept cutting me off, so he could defend his position! I am not a barking dog, and I am not one to be told to "calm down". I am one to never purchase another vehicle from this dealership!

This is strictly because of the extremely poor service in the service department!! I find the word service to be beyond ironic! So, does anyone "hear" me now??

If so, please let me know how these types of issues are less likely to arise.in this local service department. Although I have no intention of returning, a few customers who come through these doors might not encounter such uncaring, hostile, and belittling experiences!