Daniel M Hca

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Incorrect order

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KEH - Incorrect order
KEH - Incorrect order - Image 2
KEH - Incorrect order - Image 3
I bought a CANON 16-35 mm a couple days ago, I received my order yesterday and it came out to be a broken, dirty, 24-70 mm. I would like to see how can I get my actual order, I can provide pictures, and all the information that is needed. Please answer. No way to get ahold of them, their customer service team never answers, I wad supposed to use it for an important event this week and now I am stuck with a broken lense, horrible customer service team. Bad shipping.
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Loss:
$400
Pros:
  • Good prices
Cons:
  • Bad customer service
  • Bad shipping

Preferred solution: Deliver product or service ordered

User's recommendation: No recommendation

Anonymous
map-marker Memphis, Tennessee

Brand new cannon 20D did not work!

I'dbeen doingbusiness with KEH for years having bought many cameras andaccessories fromthem. I bought a brand new Cannon 20D from KEH. Took it out of the box and it would not work! Despite their written guarantee to the contrary, KEH refused to give me a refund or exchange my brandnew defective camera for a new one because they told me that since I had removed it from the box, it was no longer new and their warranty did not apply!!! They also cost me a $100 rebate and shipping. Have not bought squat from these lying fraudulent bastards since and tell everyone I know not to do business with KEH!!!
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Loss:
$400
1 comment
Guest

I am not sure how this could have happened as the 20D is not a new camera, or least hasn't been for several years. KEH has been in business for 32+ years because we pride ourselves on excellent customer service. I would very much like the opportunity to discuss a resolution to this issue.

As this forum does not identify the customer, I do not

have a way to contact you, the customer directly however if you will call KEH and ask for Dan and I will be happy to work towards a resolution for you. Thank you. Dan

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