This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Incorrect order

2.3
KEH - Incorrect order
KEH - Incorrect order
KEH - Incorrect order
I bought a CANON 16-35 mm a couple days ago, I received my order yesterday and it came out to be a broken, dirty, 24-70 mm. I would like to see how can I get my actual order, I can provide pictures, and all the information that is needed. Please answer. No way to get ahold of them, their customer service team never answers, I wad supposed to use it for an important event this week and now I am stuck with a broken lense, horrible customer service team. Bad shipping.

User's recommendation: No recommendation.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4250148 Review #4250148 is a subjective opinion of poster.
Pros
  • Good prices
Cons
  • Bad customer service
  • Bad shipping
Loss
$400
Preferred solution
Deliver product or service ordered

Brand new cannon 20D did not work!

I'dbeen doingbusiness with KEH for years having bought many cameras andaccessories fromthem. I bought a brand new Cannon 20D from KEH. Took it out of the box and it would not work! Despite their written guarantee to the contrary, KEH refused to give me a refund or exchange my brandnew defective camera for a new one because they told me that since I had removed it from the box, it was no longer new and their warranty did not apply!!! They also cost me a $100 rebate and shipping. Have not bought squat from these lying fraudulent bastards since and tell everyone I know not to do business with KEH!!!
View full review
Comment
Helpful 0 Not helpful 5
Report
1 comment
#596358

I am not sure how this could have happened as the 20D is not a new camera, or least hasn't been for several years. KEH has been in business for 32+ years because we pride ourselves on excellent customer service. I would very much like the opportunity to discuss a resolution to this issue.

As this forum does not identify the customer, I do not

have a way to contact you, the customer directly however if you will call KEH and ask for Dan and I will be happy to work towards a resolution for you. Thank you. Dan

Reply
0 0
ID
#376490 Review #376490 is a subjective opinion of poster.
Location
Memphis, Tennessee
Loss
$400

Companies Similar to KEH

WiBargain reviews and complaints

WiBargain

1.2
83 Reviews

“No answer once again never hear from them or received my 6 boxes a few hundred dollars worth atleast“
MPB reviews and complaints

MPB

2.8
8 Reviews

“I would like to see the details pertaining to my order tx-us-732****. It's no longer available for me to...“
Gear Focus reviews and complaints

Gear Focus

2.0
4 Reviews

“Dealt with this company for the first and last time. Purchased an item that turned out to be not fully...“
47Th Street Photo reviews and complaints

47Th Street Photo

1.2
31 Reviews

“The Wellness Oral Care Water Flosser I ordered from Walmart online, supplied by 47 St. Photo, arrived on...“
See more Auctions and Marketplaces Businesses ›

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

May 28, 2021

How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.

Read full article
Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article