Keffer Volkswagen
Keffer Volkswagen Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Keffer Volkswagen has a 1.0 star rating from 2 reviews; consumers are mostly dissatisfied and recent recommendations say Avoid.
Positive Feedback
Some buyers report the Passat itself is functioning well. Keffer Volkswagen reviews note vehicle performance despite service issues.
Negative Feedback / Risk Areas
- No managerial follow‑up and poor customer service with recurring post‑sale problems.
- Reports of selling used cars as new, incorrect legal loan documentation, and billing disputes.
- High price perceptions, problems with discounts and special offers, and filed complaints including CFPB attention.
Key Takeaways for Future Customers
- Check paperwork and vehicle mileage in person and verify loan documents before purchase.
- Expect potential delays resolving issues; document communications for refunds or billing disputes.
- Research Keffer Volkswagen customer complaints and local dealership reviews before deciding.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Keffer Volkswagen has a 1.0 star rating from 2 reviews; consumers are mostly dissatisfied and recent recommendations say Avoid.
Positive Feedback
Some buyers report the Passat itself is functioning well. Keffer Volkswagen reviews note vehicle performance despite service issues.
Negative Feedback / Risk Areas
- No managerial follow‑up and poor customer service with recurring post‑sale problems.
- Reports of selling used cars as new, incorrect legal loan documentation, and billing disputes.
- High price perceptions, problems with discounts and special offers, and filed complaints including CFPB attention.
Key Takeaways for Future Customers
- Check paperwork and vehicle mileage in person and verify loan documents before purchase.
- Expect potential delays resolving issues; document communications for refunds or billing disputes.
- Research Keffer Volkswagen customer complaints and local dealership reviews before deciding.
Media from reviews
Turn one complaint into a collective action
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Verified Reviewer
Poor service
- - There is poor management at the dealership.
- - Passat works, but post-sale issues and missing items remain unaddressed at Keffer.
This has been by far the worst management staff i have ever dealt with at a auto dealership. I purchased a vehicle in Jan and the post sales interactions have been nothing more than extremely frustrating.
I have placed several call into the dealerships, txt messaged my sales rep, each month and have yet to have a manager call me back or acknowledge the issues with my purchase.
I have went as far as to reach out to the leadership on Linked in to get a response which did work for a manager that is no longer there. Beware, Beware, Beware, the Passat is working fine however the missing items and $$$ issues post sales would make me think twice before ever purchasing anything from any Keffer Dealership..
Preferred solution: Price adjustment, warrenty refund and key
User's recommendation: Avoid
Township 15 Huntersville, North Carolina
Complaint about a dealership
- - I was told Passat would be brand new; it has 3500 miles.
- - The car was sold to a customer and returned.
- - Incorrect loan docs; CFPB complaint.
I have just purchased a VW Passat that has not been placed in your record as of yet. I have been sold a car that was told would be brand new but has 3500 miles on it.
Also I found out the car was sold to another customer and had to be brought back. I have been miss directed and have been sold a car with incorrect legal loan documentation.
I would like this fixed very soon I have submitted a CFPB complaint and will be contacting the news to look into the practices at Jefferson VW of huntersville as the manager has told me they have had to buy multiple cars back because of this very reason. I would like someone to reach out to me as soon as possible to get this issue resolved.
Preferred solution: Let the company propose a solution
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