
Unclaimed
Keffer Chrysler Jeep Dodge
7
TOTAL REVIEWS
Keffer Chrysler Jeep Dodge Reviews
New Reviewer
Soldiers BEWARE!!!!!!
My family and I traveled from Fort Bragg, 2.5 hours away, to see a 2015 Chevy Camaro I had initially saw on cars.com. I was unable to leave the Fort Bragg area before Mr. Myles left for the day, but he gave me the name of another sales person that would help me. The first sales person started out by playing sales games. He tried to make me believe that the price of the car was over $20,000. I showed him that the car was listed on several websites for $17,999 and I had confirmed that before driving from Fort Bragg. He went and got a sales manager that stated that price was for their, "loyal" customers that had purchased cars from them before. He said he would go ahead and let me have it for that price. I explained to him that I had spoken to Mr. Myles before traveling and was told It was the end of the month and they are willing to make deals. I told him I was a Soldier and traveled a long way after work to get a good deal. He was unwilling to budge on the online price. It was very late when I left the dealership, so I ended up paying for a hotel and driving home the next day. Mr. Myles called me the next day and had a different sales manager call me back with a better deal. He even had the car delivered to the Fort Bragg area for me. I had a minor issue with the car that Mr. Myles had the dealership repair. Now the bad experience: As a Soldier who has served 21 Years in the Military I have found it easier and cheaper to register my car in my home of record (Florida). It has been almost a month and the dealership has not sent my title information or money to Florida for my registration. My temporary tag expired 03 Nov 2017. My wife has parked her car until we receive a tag from Florida. I tried to contact the dealership on multiple occasions for help. They said they will contact me but never do. I received an email from Lori stating she needed my military orders and proof of insurance to send to the state of Florida. I called Angela in finance today and confirmed that I had already given her my all required documents. I called her back and only spoke to her after I told them I wanted to speak to someone in charge. she stated she has been very busy and has not spoken to Lori. I have expressed to her many times in the past that I was concerned that they were taking too long to send my title paperwork off. She stated that I cannot receive another temporary tag and there is nothing they can do for me. I have asked on many occasions to speak to a General Manager. When you call they will not let you speak to anyone in authority. Learn from my mistake my fellow Soldiers BEWARE!!!!!! I have left many reviews and have yet to receive a phone call.
ID
Location
Charlotte, North Carolina
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
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Verified Reviewer New ReviewerBad follow up
Currently looking to buy 2 vehicles. Called to confirm meeting to buy both vehicles and ensure they are ready to go by 3 pm. Left 2 messages and no call back. Obviously they don't care about our 2 car purchase.
ID
Location
Charlotte, North Carolina
Reason of review
Poor customer service
New Reviewer
Keffer Chrysler Jeep Dodge - Review in Service Centers and Repairs category
I called to confirm the availability and price on a vehicle I had seen on autotrader. I called and confirmed the price with two different people before I came up to test drive. I fell in love with the car and was ready to buy. When given the final price sheet, the cars price was almost 2,000$ more (even without all the fees) than what the online price was that I had confirmed. When I asked what had changed they said that they had never even posted the add. BUT I had called and confirmed with TWO DIFFERENT PEOPLE. This is ILLEGAL. When I raised concern I got AWFUL attitudes. very poor customer service.
ID