antwon f Shm

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Verified Reviewer

Lost my card

I lost my a t m card please cancel my card Thank you so much, please cancel my card. I lost my card lost my card today When I left the bank
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Pianoman

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Verified Reviewer
| map-marker Biloxi, Mississippi

Can't log into my acocount(s) keep getting error messages

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Keesler Federal Credit Union - Can't log into my acocount(s) keep getting error messages
Keesler Federal Credit Union - Can't log into my acocount(s) keep getting error messages - Image 2
Original review Jun 27, 2023
Can't seem to log into my account(s) this morning. Keep getting error message on four browsers, firefox, windows edge, chrome, safari, etc. Can't pay bills, make transfers, send messages, etc. i have tried several times on four browsers and my cookies and cache have been cleared. See screenshots of error messages (500 and 404),I keep getting.
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Pros:
  • Reasonable fees
Cons:
  • Always having issues with website

Preferred solution: Better service and website working

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Biloxi, Mississippi

Atm did not give me my cash at cinema location

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Keesler Federal Credit Union - Atm did not give me my cash at cinema location
On 4/15/2023, the ATM on Cinema Dr. gave me my card back and receipt but not my $200 withdrawal. It was about 545 pm. I'll be at that location on Monday for my money.
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User's recommendation: Automatic out of order signs

Mister D Mlk

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Verified Reviewer
| map-marker Nussbach, Rheinland-Pfalz

I'm trying to get your email address - without any luck!

I turn 76 tomorrow & am redoing last will & testament. Would like to take most of my money out. From Savings (IAW 8.31.22) $184,600.00 & Checking 24,200.00 (Total of $208,800.00). How can we do this without setting off alarm signals with the tax office?? I joined you in the mid-70s at RAF Alconbury, UK. Was always pleased with service I got (and still am). However, it is time for me to cash in my chips & begin spreading the wealth between my wife, relatives & friends. Hope you can understand. Sincerely, Joseph A. DiSimone
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Pianoman

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Verified Reviewer

Checking image feature not working

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Keesler Federal Credit Union - Checking image feature not working
Keesler Federal Credit Union - Checking image feature not working - Image 2
Keesler Federal Credit Union - Checking image feature not working - Image 3
Keesler Federal Credit Union - Checking image feature not working - Image 4
I have been trying to download a check image since July 11, 2022 and print it out to no avail. I finally got a copy emailed to me from customer service, but I have been doing it myself from home for the past 10 years or so. THe service has been out since before JUly 2022 and I can't seem to get an answer as to when the feature will be working again. I like to download and print out certain "cancelled" checks every month to show proof of payment for my records, from the privacy of my residents and not bother KFCU employee about it. Surely there is a reason why the check image feature is not working properly? I Have been a loyal customer for about ten years of longer, never had ant overdrafts, never had a bounced check, always paid my loans off, etc. So, why such bad service, with no "explanation"?
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Pros:
  • Reasonable fees
Cons:
  • Customer service

Preferred solution: Get the check image feature working as it's been out since July 11, 2022

User's recommendation: Be mindful of bad service

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