
Keep Doggie Safe
Awful light up collar
I purchased a neon green light up collar for my dog and it is horrible.....It's a thin collar and sinks in my dog's fur so I can not see him in the dark. The lights on the collar are not very bright.
On top of that, after two weeks which equates to about 24 hours of use, the batteries died. I used to have the Visiglo lighted collars and they were thick, the lights were bright and I always saw my dog outside.
I was told the Visiglo collars were not being made because the on/off button didn't last. The night beams do not compare to the brightness of the Visiglo lights.
Order for dog cone was cancelled for NO reason
Went online to order a specific dog cone yesterday-black Friday. By the time I paid for it, my original price was changed to a higher price.
Despite that, I ordered the item and called the company. Someone called me back and said she would try to help the situation. Within 2 hours, my order was cancelled and I was accused of being an abusive customer.
This was totally untrue and despite what I said- I was ignored when I tried to communicate today. I feel that a company who can treat consumers so badly should not be used by the public.
DO NOT ORDER FROM THIS COMPANY--THEY ARE SLIME!
I ordered a dog cooling vest for my 120 lb Shepherd in an XXL. They sent me a size SMALL that wouldn't even fit over my dog's head!
I called immediately to complain and they apologized and promised to expedite my order in the correct size. Weeks later--NOTHING. They have not responded to repeated emails so I have now turned the matter over to my credit company. I have been ordering online for years and have never experienced such incompetence and complete disregard for the customer.
The measure of a reputable business is how it handles its mistakes. This so-called company gets a resounding "F."
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