Buyer be where. Life time tires.

Bought a 2012 ram and was given a platinum card and promised lift time tires and brakes. Come time for tires they said that since they were the optional 20" tire they were not covered. We were not told this when we bought it. These were the tires that came with the truck. Neighbor also bought a truck same day and was also promised free tires for life he was told the same. This was a selling point when we bought the truck. Will never get any service work there ever just my free oil changes. Purchased tires from another dealer.
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ID
#583455 Review #583455 is a subjective opinion of poster.
Location
Jarrettsville, Maryland
Reason of review
Poor customer service
Loss
$900
Preferred solution
Let the company propose a solution
New Reviewer

2005 Lemon they sold

Bought a beautiful 2005 Ford Explorer from this dealer. 10 Days after buying it intake manifold gasket goes bad. It then spent 3 weeks going back a forth about getting it fixed. This truck was sold with warranty. I specifcally asked Derrick Brown if we had problems how would this get dealt with, and I was told you would take it to your local dealer and once they got the diagnosis it would get fixed. I finally get this dealer to step up and pay to get my truck delt with and pick it up. I don’t even make it home check engine light comes on. I take it back to the Local Ford dealer and I am told the following day I need new catalytic converters from were the manifold dumped eveyrthing into the exhaust. So by this time the truck has spent more time in the shop than with me. KEENE DODGE tells Ford there is nothing else we can do and wash there hands of the Explorer that is still covered under there warranty. They didn’t even have the decency to call and discuss this with us. We asked if we could bring the Explorer back due to all the problems we have had with it and there lack of concern with getting it fixed in a timely matter. We were told no that is not an option, we would need to trade it back in and buy something else from them. So I have Used truck I havent made a payment on that I have to try and figure out how to get fixed. I even offered to split the cost of getting this delt with. NO, is there response. This cost was 1500.00 out of my pocket to get the explorer back on the road. This has been the worst experience we have had buying a vehicle from a so called reputable dealer I highly recommend CARMAX to any one looking to buy used, They stand behind what they sell… I BEG ANY ONE THINKING OF BUYING USED FROM THIS DEALER DON’T…
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ID
#516262 Review #516262 is a subjective opinion of poster.
Loss
$1500

Keene Dodge - Service Department Review from Colorado Springs, Colorado

This is with a dealership. Keene Dodge in Jarrettsville, MD. This is the worst dealership for the service department. First I had a recall which was in October, called to schedule an appointment was told that the part was not in and they would call. Well I called again in January and was literally yelled at by the woman in the service department that they would call me when the part came in, well here it is June and I'm still waiting. Then my 2013 Dodge Dart service transmission light came on. Well I called on a Saturday around 3, I was told that someone would call me back, ok, so here we go again, I called back around 4:30 and guess what the service department closed at 3. Here it is Tuesday and I am still waiting for a return call. Then my 2006 Dodge Ram truck was having air condition issues, made a call at 3:30 and was told someone would call me back in just a few minutes, well needless to say I am still waiting. This is the worst place for service. Very disgusted.
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ID
#498950 Review #498950 is a subjective opinion of poster.
Location
Colorado Springs, Colorado

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Thank The Customer for visiting Company's Keene Dodge Chrysler Jeep Ram website, including Keene Dodge's' mobile device-ready version. This way, the content of Keene Dodge's' website will be as relevant as possible for The User of Website the customer. www.keenedodge.net hope that The User find Company's website to be a useful part of The User's car-buying experience. To accomplish this, Keene Dodge responsibly collect and utilize personally identifiable information. www.keenedodge.net respect The Customer's privacy, and this Privacy Policy documents Keene Dodge's' commitment to safeguard and treat The Client's privacy and the personal information that The Company collect online with reasonable care and in strict compliance with applicable law for the protection of personally identifiable information. What types of security procedures are in place to protect the loss, misuse or alteration of information under Keene Dodge's' control. This Privacy Policy applies only to Keene Dodge's' website and information collected for Website or by Keene Dodge through Company's website and through various features and online offerings on Company's website.
To read more: https://www.keenedodge.net/privacy.aspx
Summary

Keene Dodge Chrysler Jeep Ram is a large car dealership. The company was founded by Bryan, Butch, and David Adams in March 1980. It is headquartered in Jarrettsville, Maryland, United States of America. Keene Dodge Chrysler Jeep Ram sells new and used Chrysler, Jeep, Dodge, and RAM vehicles. The company offers a complete selection of Chrysler and Jeep models to consumers. Car repair services are available at Keene. The company also offers vehicle parts and accessories including spare tire kits, pedal kits, park distance sensors, wheel locks, cargo trays and many more. Keene Dodge Chrysler Jeep Ram has 5-star Chrysler dealer certification. The company serves Bel Air, York, and Baltimore.

Keene Dodge reviews and complaints

Keene Dodge is ranked 145 out of 4364 in Dealers category

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