New Reviewer

BUYER BEWARE !!!!!

Update by user Jun 05, 2017

My house has now taken on water during these latest storms due to Keane Landscaping inc's building up my flower beds above my foundation level.

Original review posted by user Jun 04, 2017
Complete crooks...!!! Buyer Beware. At this point it makes no difference to me whether they are intentional crooks, or suffer from complete incompetence. After spending over $65,000.00 last summer for what was suppose to be a turnkey job, I still have a chipping peeling PLASTIC pot greeting my guest. And I say "still have" due to the fact that four separate employees have come out at my request, shared my disgust and then promised to replace with an appropriate fixture for a $65k job. I will give you one guess as to what has transpired.... NOTHING! Prior to contracting Keane I spent an entire year studying my property and it's natural water flow (AKA wet poorly draining areas / dry well drained areas). All of which was shared with the supposed professionals...only to have them install a sprinkler system that takes none of this into consideration (Absolute cheapest way possible). So now I have no way to control these issues, because the same zone waters both wet and dry areas. Which means I have no way to prevent things dying, either from drowning or from lack of water. Have lost two original to the property mature trees because of this. Then there is the issue of their laughable (To keep from crying) plant warranty. As things began to die and I had to all but beg them to replace them, they would use completely different and or less mature replacements (Again Cheapest way out), leaving things looking hodgepodge at best. That is if they even replaced them. Many times just removing or cutting off the dead plants as if I wouldn't notice. I have since had to spend thousands of dollars replacing things on my own, trying to make the best of a horrible situation. Then...as if it wasn't bad enough I called them out this spring to do a complete bed weeding, and put them under contract to maintain a small portion of my lawn and all the new beds they had installed. I know what your thinking, but my logic was that the crooked behaviors thus far exhibited would compounded if I dare had another company touch anything. Giving them just cause to void my warranty. Along with my hopes that if they were able to see their shoddy work on a regular basis, they might try to make things right. Boy was I wrong! But they sure jumped at the chance to come right over to try and bilk me out of some more money. They did the bed clean, tree feed and added some fresh mulch.... for $3500.00!!!! Then gave me a series of estimates for additional work on my property totaling nearly $40,000.00. None of which I opted in for. Just wanted to have my beds maintained, and them get the watering system adjusted. Well then, that seemed to be a bit much to ask, because it took over a month and a half of constant calling and empty promises to get my first mowing/weeding done. I deliberately didn't mow or *** from the time I agreed to the $275.00 monthly charge/weekly service until they actually showed up for the first time... WHAT A MESS! They have since showed up every Tuesday to mow for the last month, but have half heartedly even attempted to *** my beds. (I do a bit myself everyday to keep my level of embarrassment down to a dull roar) unbeknownst to them I watch from my window as they rush in and mow, then lollygag around apparently killing time, but definitely not weeding. Although they did leave a trash bag with a few weeds in it, from their first visit, in the middle of my flowerbed for THREE WEEKS before removing it. Did I mention that during the time I was begging them to start the maintenance as promised, I received not only invoices, but collection calls for the nearly $40,000.00 worth of work I declined on..? WOW!!!!! As long winded as this review appears to be, I assure you that it is an abbreviated version. DISGUSTED is all I can say...Absolutely DISGUSTED!! In summary...USE ANYONE BESIDES KEANE. From past experience, if you have access to Turtle Creek Landscaping out of Dallas, use them. They ROCK.
View full review
ID
#1056222 Review #1056222 is a subjective opinion of poster.
Service
Keane Landscaping Landscape Design
Pros
  • Proposal
Cons
  • Results
  • Customer service
  • Warranty
Reason of review
numbers 1,2,3,5,6,7,9 of above list
Loss
$30000
Preferred solution
Let the company propose a solution

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article