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New Reviewer

I have not delivered any money for 6 years

I published book at 2017 Sep 15 At Omniscriptum publishing in Germany voacher is amazon. I have not delivered any money yet. Please investigate.
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ID
#4621014 Review #4621014 is a subjective opinion of poster.
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have not delivered any money for 6 years

I published book 2017 Sep 15 At Omniscriptum publishing in Germany also the voacher is Amazon. But I have not delivered any money yet. Please investigate my Problem.

User's recommendation: The authors trust to publisher.

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ID
#4621004 Review #4621004 is a subjective opinion of poster.
Location
Khomeyni Shahr, Esfahan

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New Reviewer

SErivce is horrible and my book is constantly sabotaged!

I spent 8+ hours over two days to get my cover and manuscript sent back. Customer service was rude, unprofessional, never remembered to escalate things, and I had to have my husband CALL because I am near deaf and every e-mail was sent by someone who MADE UP the reason for my complaint (no, I did not have trouble ordering author copies, logging in, or finding customer service when I explicitly It took a told you many, many times what my issue was. It took all that just to get my manuscript, since it was lost in a computer crash. Guess what I found the VERY NEXT DAY? My ebook was missing the manuscript. I have to call for this and NO ONE is there at customer service. User's recommendation: Find a different site. It's not worth the aggravation and harassment
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ID
#4597200 Review #4597200 is a subjective opinion of poster.
Pros
  • Free
Cons
  • Blames customers
  • Hareful
Loss
$10
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Needed assistance with my author account but was sent to an unrelated number who said we’ve been trying to get KDP to stop send people here and they have not.

Just needed help with my book and could not get anyone to assist me without going through a ridiculous waste of my time calling incorrect numbers they routed me to. This process of getting KDP to assist their authors has got to change and be more friendly!! Why can't they just give us a number to call and answer the call? Frustrated Author!

User's recommendation: Get a direct line to call before you trust you book to KDP!

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ID
#4575598 Review #4575598 is a subjective opinion of poster.
Location
Egg Harbor City, New Jersey
Pros
  • Solutions for un represented authors
Cons
  • No customer service
Loss
$200
Preferred solution
A way to contact customer assistance for navigating through the KDP e system.

Author profile reflects the wrong author although the name is the same