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Purchased a pool in 2020 - worst decision I ever made!!

1.0
Update by user May 23, 2021

Well.....Kayak Pools was very responsive and a Manager continues to tell me the crew will reach out to me regarding repairs, BUT it has been three weeks with no contact by the crew. I am back at square one. NO SUPPORT from Kayak.

Update by user May 11, 2021

Kayak Pools has been very responsive since my contact with Pissed Consumer and I really appreciate the help.

Original review posted by user Apr 20, 2021
My pool was installed by poorly trained people. The rails around the pool and the ladder have two or more holes drilled to try to get it to line up. It looks terrible and they will not even respond to this issue. I intend to take this to small claims court. I paid extra $4000 to have them remove all excess dirt from my property and fill in around the pool. They never did this and refuse to address it.

User's recommendation: Go ANYWHERE else!

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ID
#2511964 Review #2511964 is a subjective opinion of poster.
Location
Sterling Heights, Michigan
Cons
  • As if the pool was not expensive enough
Loss
$4000
Preferred solution
Let the company propose a solution
New Reviewer

Still waiting for parts -- 3 months now

2.6
Still waiting for months - for parts - terrible customer serviceBla-bla I have to say, we are pleased with the quality of the pool .

User's recommendation: when they say you will get parts soon-- DO NOT BELIEVE.

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ID
#2203915 Review #2203915 is a subjective opinion of poster.
Location
Akron, Ohio

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Verified Reviewer New Reviewer

Dissatisfied Customer

1.8