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New Reviewer

Purchased a pool in 2020 - worst decision I ever made!!

Update by user May 23, 2021

Well.....Kayak Pools was very responsive and a Manager continues to tell me the crew will reach out to me regarding repairs, BUT it has been three weeks with no contact by the crew. I am back at square one. NO SUPPORT from Kayak.

Update by user May 11, 2021

Kayak Pools has been very responsive since my contact with Pissed Consumer and I really appreciate the help.

Original review posted by user Apr 20, 2021
My pool was installed by poorly trained people. The rails around the pool and the ladder have two or more holes drilled to try to get it to line up. It looks terrible and they will not even respond to this issue. I intend to take this to small claims court. I paid extra $4000 to have them remove all excess dirt from my property and fill in around the pool. They never did this and refuse to address it.

User's recommendation: Go ANYWHERE else!

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ID
#2511964 Review #2511964 is a subjective opinion of poster.
Location
Sterling Heights, Michigan
Cons
  • As if the pool was not expensive enough
Loss
$4000
Preferred solution
Let the company propose a solution
New Reviewer

Still waiting for parts -- 3 months now

Still waiting for months - for parts - terrible customer serviceBla-bla I have to say, we are pleased with the quality of the pool .

User's recommendation: when they say you will get parts soon-- DO NOT BELIEVE.

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ID
#2203915 Review #2203915 is a subjective opinion of poster.
Location
Akron, Ohio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
My pool was finally installed after a long wait. What a mess they left me with. Also they said no jumping in pool for two weeks. I did not go in till almost 3 weeks and the bottom of my pool is full of lumps and bumps. I contacted them two times now with no response....
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ID
#2028357 Review #2028357 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Worst Customer Service I have ever seen

I called to get pricing and the sales rep actually got mad why I am asking to break down the costs. He hung up on me. He gave me a price of $20,000 for a 10 x 20 and I only asked what does this include. How do these people do business. Unbelievable. They are ripping people off and that's why they don't want you to ask questions.
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ID
#1943079 Review #1943079 is a subjective opinion of poster.
Location
Newmarket, Ontario
Preferred solution
customer service

Stay away from Kayak pools, and Chris the installer from New England

your lucky... In 2010 I a paid 20,000 for a 12x24 kayak pool. first year 4 walls buckled and liner started leaking. they replaced only the 4 walls and the liner, I had to eat the water and all the lost time of not being able to swim because the installer is very difficult to get in touch with. 2015 6 water walls started to buckle, called kayak, life time waterwalls are not under warranty after the 1st year, it is pro rated, and would require I purchase all new walls and liner at a total cost of $2000 if I want another BS warranty, this doesn't not including installation. In 5 years I had to buy a new pump, the liner coping corner caps, convert the piece of junk frogger system with a standard chlorinator, and now this. I am warning anyone thinking of getting one of these pools, I was just like you and thought oh it must be something with them. My neighbors have a large $2500 soup to nuts basic pool you can get at any pool store, they love it, and my kids are in there pool more since they don't have to keep draining and fixing theirs. You will curse yourself for not listening to me, I mean it, and you will be thanking me for saving you 17000 dollars. Even if you were unlucky, you could buy a standard above ground pool every 3 years and that will take you to the year 2036 and you will have spent less than I have on 1 pool in 5 years. Do Not Buy Kayak Pools. And don't use Chris from New England area, when you have a problem he doesn't show. He is a sub contractor, they do this on purpose so that there is a 3 way blame game... Kayak blames their distributors, their distributors blame the sub contractors, and the sub contractors blame Kayak Pool. you lose, lose, lose.
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ID
#723355 Review #723355 is a subjective opinion of poster.
Location
Fort Lee, New Jersey
Reason of review
Bad quality
I purchased a brand new 16 X 24 Kayak pool in October 2003. The installers were great, did a good job installing the pool. First three (3) years pretty much problem free. Fourth (4th) year, different story. We noticed that the straps for the corners and middle were...
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5 comments
#1329245

I completely agree with you about kayak service and warranty. I call them after only 2 years, cause a leak from one corner that had settled.

I got no help from kayak. I also would never recommend them to anyone.

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ID
#610919 Review #610919 is a subjective opinion of poster.
Location
Flint, Michigan
Cons
  • Lies
Reason of review
Bad quality
Loss
$2000
Preferred solution
Let the company propose a solution
New Reviewer

KAYAK POOLS IN NEWMARKET- BUYER BEWARE!

F.Y.I....just an update on my previous post...I contacted Kayak Pool Corporation in Lancaster New York, and they informed me that THE COMPANY IN NEWMARKET ONTARIO IS NOT AFFILIATED WITH THEM IN ANY WAY. Although it is listed as Kayak Pool Corporation in CANADA, they have nothing to do with the REAL KAYAK POOLS. The guy I spoke to didn't even know what a dig plan, or schematics were for putting in a hopper-bottom liner....which made me question just what exactly was going on. I was SO glad I phoned Kayak directly and found out this guy is some kind of sham. He is definitely giving the REAL Kayak Pools a bad name with his rude, arrogant, offensive behaviour, which is unfortunate, as the REAL Kayak Pool Staff were great to deal with. The pools on the "fake" Kayak Pools page are pools that Kayak doesn't even manufacture, and are made of wood.
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3 comments
#819752

I bought a pool from 2 Idiots in Newmarket 5 years ago...

THE STEEL THAT GOS AROUND THE TOP OF THE POOL IS SCRAP METAL...

WHAT A PIECE OF SCRAP POOL...

LINER SPLIT.... THEY WON'T COVER IT..MY FAULT THEY SAY....

THEY WINTERIZERED IT...

#989751
@PissedConsumer819752

Have them in small claims court right now for same issue LOL

#819748

Your write...They SELL USED POOLS AND SAY THEY ARE NEW...

SCAM...SCAM...SCAM

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ID
#327532 Review #327532 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer
Bought Kayak Pool in 2000 from Pool City Fort Worth Texas presently out of business. No inspector check the pool. Alot of rocks in sand making bottom bumping. Missing hardware from railing contacted local dealer no response. After several years the liner starting to...
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ID
#131529 Review #131529 is a subjective opinion of poster.
Location
Galeton, Pennsylvania
Loss
$15

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