Robin M Ooy

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| map-marker Sterling Heights, Michigan

Purchased a pool in 2020 - worst decision I ever made!!

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Updated by user May 23, 2021

Well.....Kayak Pools was very responsive and a Manager continues to tell me the crew will reach out to me regarding repairs, BUT it has been three weeks with no contact by the crew. I am back at square one. NO SUPPORT from Kayak.

Updated by user May 11, 2021

Kayak Pools has been very responsive since my contact with Pissed Consumer and I really appreciate the help.

Original review Apr 20, 2021

My pool was installed by poorly trained people. The rails around the pool and the ladder have two or more holes drilled to try to get it to line up.

It looks terrible and they will not even respond to this issue. I intend to take this to small claims court.

I paid extra $4000 to have them remove all excess dirt from my property and fill in around the pool. They never did this and refuse to address it.

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Loss:
$4000
Cons:
  • As if the pool was not expensive enough

Preferred solution: Let the company propose a solution

User's recommendation: Go ANYWHERE else!

PATRICIA T Drk
map-marker Akron, Ohio

Still waiting for parts -- 3 months now

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Still waiting for months - for parts - terrible customer serviceBla-bla

I have to say, we are pleased with the quality of the pool .

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User's recommendation: when they say you will get parts soon-- DO NOT BELIEVE

Carol G Jzt

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Verified Reviewer

Dissatisfied Customer

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My pool was finally installed after a long wait. What a mess they left me with.

Also they said no jumping in pool for two weeks. I did not go in till almost 3 weeks and the bottom of my pool is full of lumps and bumps. I contacted them two times now with no response. This seems to be their way of handling customer service, for when there is an issue they don't want to respond back.

The reel was on back order, and they can respond about someone coming to install it.

So i guess i have to do it myself which now they will say it cancels the warranted.

It rained and because of the huge holes around the pool which they left the pump is in the hole instead of higher ground. So now my pump is almost underwater because of what they did but again no one responds back.

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Preferred solution: Let the company propose a solution

User's recommendation: Beware of this company. They promise things will go smoothly and it goes terribly wrong. I wish i would have never spent that kind of money with them for customer service is no where to be found.

Marj D
map-marker Newmarket, Ontario

Worst Customer Service I have ever seen

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I called to get pricing and the sales rep actually got mad why I am asking to break down the costs. He hung up on me.

He gave me a price of $20,000 for a 10 x 20 and I only asked what does this include. How do these people do business.

Unbelievable. They are ripping people off and that's why they don't want you to ask questions.

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Preferred solution: customer service

Anonymous
map-marker Flint, Michigan

Kayak pools not worth the money!!!

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I purchased a brand new 16 X 24 Kayak pool in October 2003. The installers were great, did a good job installing the pool. First three (3) years pretty much problem free. Fourth (4th) year, different story. We noticed that the straps for the corners and middle were beginning to show through the liner. Called Kayak and guess what, "That's normal. The pool is settling." Well each year it got worse, to the point you would trip over the bars. Kayak, yeah, NO HELP. Now we get to the good parts. In 2011 our 25 Mil liner with a 30 year warranty tore in all four corners. Well, that's shouldn't be a problem, there is a 30 year warrant on that puppy. WRONG!!!!!! Kayak informs me that unless the seams failed, too bad. "It was a very harsh winter." I said, really? seemed to be a normal Michigan winter to me. Kayak, "Well no, with the extreme cold, there was a lot of ice damage done to liners and that's not covered." But the bright side is, you got (8) good years out of the liner.

So no warranty huh? "No, not unless the seams failed." What what if the seams did fail, the warranty will cover that right? Kayak "Oh sure, but keep in mind it will be prorated." Huh? prorated. What does that mean? Well you had it 8 years so we would prorate the new liner 8 years. Okay, so how much will the liner cost? Kayak

" Well it would be $435.00 plus freight." Okay so how much total? Kayak "With freight it will be $575.00" WOW!!! how much is a new liner if I just purchased it? " Well, a new liners for your pool will be $680.00 plus freight." Okay again, total?? "It will be $810.00 with the 30 year warranty."

So I got the 15 year warranty liner since obviously neither warranty is worth a ****. That one cost me $680.00. Now we move into 2013. We noticed that our LIFETIME warranty water walls were starting to peel and corrode. We call Kayak and tell them about the walls and of course they need pictures. So I send pictures and Kayak informs me that there is grass on the walls. I said, well yeah that is from mowing. Kayak " Well you can not let anything touch those walls. You have to keep grass off of them or they will corrode." I am sorry, I did n't see that in the warranty, it says can not be buried or dirt and rocks laid against the walls. Nothing about grass clippings.

Well, you guessed it, not covered. So we just opened the pool and kept using it waiting for the walls to blow out. They didn't, still up,just peeling badly. Well, now its March 2015 and guess what, the 3 year old liner, shot. Corners torn out as before and of course Kayak say's, "Well its been a rough winter, a lot of ice damage." Right............. So now I am looking for other liner alternatives. Will not buy another thing from Kayak.

So in closing, why in the world would you spend $15,000.00, $18,000.00 or more on a Kayak that obviously does not last as they claim. I have had previous pools that have lasted just as long and were a quarter of the cost. The only thing that is strong and nice is the aluminum frame and it looks nice. But I can teel you, I will NEVER recommend Kayak to anyone. Over priced, *** service and a worthless warranty.

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Loss:
$2000
Cons:
  • Lies
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

5 comments
Guest

I completely agree with you about kayak service and warranty. I call them after only 2 years, cause a leak from one corner that had settled.

I got no help from kayak. I also would never recommend them to anyone.

Guest

Forgot to add that the pool is over 45 years old now and still nice. Aluminum is forever.

If you close it right and open it correctly no problems at all.

Took the pump inside every winter and drained the filter and each spring everything was like new. Bought a heater for it but we never hooked it up.

Guest

I got my Kayak 12 X 24 in 2000 from a friend's grandmother. She had it for over 25 years.

I disassembled it all by myself and loaded it on a gooseneck trailer and brought it home. After about two weeks we had it up and running. I purchased the liner, coping, ladder, hardware kit and blue textured paint from Pool Supplies.com. great deals.

Hardware kit was just over $100.00 and included every Zinc coated screws, bolts, nuts needed for putting the pool back together. Couldn't afford installing new walls and just painted them to match our home. That was over 20 years ago. Replaced the was 3 years ago along with the liner.

The walls for the entire pool in Tan color was $1300. Also purchased another hardware kit. I love my pool. Did have the straps starting to show and bought a small order of sand and rented a compactor.

Me and my two sons had the walls and sand installed in just one weekend. SIMPLE....

Guest

Wow, I am so sorry to hear about your pool. We have had our for 19 yrs.

This year we decided to move the pool as the liner finally went. It was just to brittle and old. We decided if we were taking it apart may as well replace the walls. Only two walls really needed replacing.

We did have to replace the top deck boards a couple of Tims as the did rot out, when we bought we painted all walls and deck with marine grade paint.and the boards were marine grade as well. We had to repair six holes over the coarse of nineteen years. We also only use liquid chlorine and pucks. They all try to sell you many different products that you don't need.

Our water is always crystal clear.

So again I am sorry to hear what you have gone threw. I know from talking on the phone their service reps are not really useful nor are they friendly.

Guest

We too had the same problem> all wood waterwalls deteriorate. the liner has holes.

We stopped buying liners from kayak pools and went elsewhere. You can purchase all the items from poolsupplies.com or make your own walls out of marine plywood and then paint it. Honestly we have our pool for 27 years. the frame is great but to rebuild is for me too costly since I no longer have little ones.I am at this time trying to sell it if i can.

If not, it is going to the scrap yard. The water walls deteriorate within a couple of years and once you change those you also need to reinstall a new liner because once you take the liner out it is going to shrink. Kayak intentionally went bankrupt not to long after we bought the pool. now open under a new name of kayak.

disgusting how they charge what it would cost for a car and does not honor their warranties. they pass the blame knowing there are problems with their products.

that is why all the stipulations and excuses on not covering their warranties.

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Anonymous
map-marker Fort Lee, New Jersey

Stay away from Kayak pools, and Chris the installer from New England

your lucky... In 2010 I a paid 20,000 for a 12x24 kayak pool.

first year 4 walls buckled and liner started leaking. they replaced only the 4 walls and the liner, I had to eat the water and all the lost time of not being able to swim because the installer is very difficult to get in touch with. 2015 6 water walls started to buckle, called kayak, life time waterwalls are not under warranty after the 1st year, it is pro rated, and would require I purchase all new walls and liner at a total cost of $2000 if I want another BS warranty, this doesn't not including installation. In 5 years I had to buy a new pump, the liner coping corner caps, convert the piece of junk frogger system with a standard chlorinator, and now this.

I am warning anyone thinking of getting one of these pools,

I was just like you and thought oh it must be something with them. My neighbors have a large $2500 soup to nuts basic pool you can get at any pool store, they love it, and my kids are in there pool more since they don't have to keep draining and fixing theirs. You will curse yourself for not listening to me, I mean it, and you will be thanking me for saving you 17000 dollars. Even if you were unlucky, you could buy a standard above ground pool every 3 years and that will take you to the year 2036 and you will have spent less than I have on 1 pool in 5 years.

Do Not Buy Kayak Pools. And don't use Chris from New England area, when you have a problem he doesn't show. He is a sub contractor, they do this on purpose so that there is a 3 way blame game...

Kayak blames their distributors, their distributors blame the sub contractors, and the sub contractors blame Kayak Pool. you lose, lose, lose.

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Reason of review:
Bad quality
Amonte Lbm
map-marker Dallas, Texas

KAYAK POOLS IN NEWMARKET- BUYER BEWARE!

F.Y.I....just an update on my previous post...I contacted Kayak Pool Corporation in Lancaster New York, and they informed me that THE COMPANY IN NEWMARKET ONTARIO IS NOT AFFILIATED WITH THEM IN ANY WAY. Although it is listed as Kayak Pool Corporation in CANADA, they have nothing to do with the REAL KAYAK POOLS.

The guy I spoke to didn't even know what a dig plan, or schematics were for putting in a hopper-bottom liner....which made me question just what exactly was going on. I was SO glad I phoned Kayak directly and found out this guy is some kind of sham.

He is definitely giving the REAL Kayak Pools a bad name with his rude, arrogant, offensive behaviour, which is unfortunate, as the REAL Kayak Pool Staff were great to deal with. The pools on the "fake" Kayak Pools page are pools that Kayak doesn't even manufacture, and are made of wood.

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3 comments
Guest

I bought a pool from 2 Idiots in Newmarket 5 years ago...

THE STEEL THAT GOS AROUND THE TOP OF THE POOL IS SCRAP METAL...

WHAT A PIECE OF SCRAP POOL...

LINER SPLIT.... THEY WON'T COVER IT..MY FAULT THEY SAY....

THEY WINTERIZERED IT...

Guest
reply icon Replying to comment of Guest-819752

Have them in small claims court right now for same issue LOL

Guest

Your write...They SELL USED POOLS AND SAY THEY ARE NEW...

SCAM...SCAM...SCAM

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clowns R
map-marker Galeton, Pennsylvania

Kayak Pool customer service very poor

Bought Kayak Pool in 2000 from Pool City Fort Worth Texas presently out of business. No inspector check the pool.

Alot of rocks in sand making bottom bumping. Missing hardware from railing contacted local dealer no response.

After several years the liner starting to tear along the seams (30 year liner) Corporate said it is not a warranty problem liner is eight years old. Side kick panel detoriating lifetime warranty on structure. Customer service will never return calls or e-mails. Will not honor warranties or show proof of what they are saying. Do not recommend buying aKayak pool. Good luck!

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Loss:
$15

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