richard g Lmx
map-marker Zionsville, Indiana

They breach there contracts

Been two years never come to fix my pool ordered a new filter with credits they took my credits never sent my filter do not buy from them
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Preferred solution: refund my filter and someone to fix my pool

User's recommendation: never buy from them

richard g Lmx

They wont stand by there contact they breech it

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Updated by user May 09, 2021

nothing still getting then round around from lesley all they do is lie to you all the time i used credits to buy me a filter and i never recieve it i call ups and they said they never pick it up and they said they did lesley told another lie its all *** do not buy from midwest they breach there contract

Original review Apr 09, 2021
they wont send no one out to fix my pool been two years now i had the sand delivered on heavy plastic there installer dug down to deep with bobcat put rock in there now they are under the liner and they want me to pay for water after its drained and refilled always a run around
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Loss:
$25

Preferred solution: Price reduction

User's recommendation: do not buy from midwest they will not fix nothing

PATRICIA T Drk

Waiting for parts ordered - 3 months now!

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order a solar reel with pool - received pool in Aug. Still waiting on solar reel -- it is now the middle of Oct.. send in complaint every week -- Still waiting !
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Loss:
$200

Preferred solution: Deliver product or service ordered

User's recommendation: be aware you will wait for your order

Johnson f
map-marker Washington, Indiana

Bad install

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I purchased a 12 x 24 recessed pool. (Sloped yard) in mar of 2019 they installed it june. The installers where suppose to in stall a super max pump because of the lift being it was in ground. They did not. They install a standard pump. It burned up with in three days. I called kayak they sent some one out. They said we hooked it wrong. Its a plug in pump how can it be wired wrong? It ran for three days fine. My brother who know alot about wiring looked at it and he noticed it was not the correct pump. I called Kayak telling them what we found. There paperwork says they installed a super max pump. Some how they think we swapped out pumps. As if i have an extra pump. Anything to get out of doing what is right. They will not stand behind there install or warranty. Stay away. Did i mention we are a demo home site. If they have the nerve to send over a potential customer i will vent!
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Loss:
$2700
Pros:
  • I have a pool
Cons:
  • No pool pump
Reason of review:
Warranty issue

Preferred solution: Full refund

1 comment
Guest

That is a bummer. I had a similar problem.

They installed my pool with temporary fencing because mine was on back order. That was a year ago still waiting for my fencing. I have contacted them and they have no record on file.

I guess I will never get what is owned to me. Do not pay them until your happy and have all that is promised.

In Cjf
map-marker Eagle, Indiana

Poor quality install?

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I purchased my 16 x 24 pool in feb of this year 2019. We had bad weather this spring so pool was installed later. I understand not the problem here. I feel like they rushed our pool install and did not do a thorough job. The pool water level drops 3 to 4 inches a day. The sand and dirt on one side is always wet. Even when no one has been in the pool. Kayak keeps saying its normal water usage. Am i correct to think its a leak?
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Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Hensley f
map-marker Washington, Indiana

Betrayed

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I had a contract that stated 21 to 28 day install. They promised it would completed for my daughter pool party. We even gave them two extra wiggly room weeks. When it got close and still no pool they would not even talk to us. We still do not have a pool. I paid 25% down. It looks like only a law suite or a hit man will get them to take my calls. will i ever get a pool? And i have not been a *** hole to them yet.
View full review
Loss:
$31000
Cons:
  • But i oaid for one
  • No pool
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Renee R Umn
map-marker Indianapolis, Indiana

DON'T BUY A KAYAK

We bought a kayak pool in 2006, as I grew up with a Kayak Pool my whole life as a kid. Was installed 2 weeks later then they told us they would be out to install the pool then took them 3 days to install which is supposed to take one day. First year was not so bad. Second year had to replace filter cartridge which is over priced and they never explained that we would have to replace the cartridge each year and also the frog packs are over priced as well so we built our owe so we can add our own chorine to it. 3rd year noticed that one corner was starting to sink in the ground well it was and there was no support under that corner as there was the other corners that when installed we had to find wood for them to support the corners as they did not bring any and was not told that wood would be needed. Pressure gage on filter has never worked and now 3 years in the liner has *** on the back wall which is not at a seam and they want me to cut a 2 foot square out of the liner to send it in so it can be tested and see if they will cover under warranty or not well if we cut a 2 foot square out of the liner then we won't be able to continue using the pool they don't seem to care. I had advise them I had pictures that I could send but that was not what they wanted. The hole was the size of a quarter and was in the corner that was not supported so guessing it stretched to much, so we patch it ourselves and continued using now 11 years in we have to replace the liner and once we take the old liner out we have noticed that the walls where installed wrong and also the liner was as well. Which could have caused the wrinkles in the liner on the walls and the hole in the liner. Call Kayak Midwest and all she has to say is that well how do you know it was installed wrong you don't install pools do you. Also installation is only warranted for 1 year none of this was ever told to us by the sales person that sold the pool to us for $24,000.00. The woman at Kayak Midwest also said well pools are like houses and cars they all wear down after years, advise the woman that we would have never know about the walls until the liner was out and now it is and this is all we get. All she said well sorry you are upset and even tried to send me to the catalog department to buy a new liner for $1100.00 and to have them install it is another $1086.00 are you kidding me!! Let's not forget we have to fix the walls that are installed wrong!! DO NOT BUY KAYAK POOLS NOT WORTH THE MONEY!!
View full review
Loss:
$3000
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

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