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I have two pieces from kays. One is my engagement ring and after only one week of wearing it we had to send it back because diamonds fell out. 3 weeks after having it back two more fepl out. When i took it in the first time they set the replacement diamonds wrong,...
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1.4
#1041089
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I went to the Kay location in Gilbert, Az, San Tan Mall, to have my jewelry inspected for their 6 month inspection ( per the requirements of the lifetime diamond/gemstone diamond bond guarantee. I walked in and asked for the store mgr, Cheryl, and was told she left the...
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Anonymous
Smitty

You've reinforced my belief that any business is only as good as the personnel.It may be premature to condemn an entire chain or even a single store based upon one crummy expe...

1.6
#1040635
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I Bought a ring from Kay's and first the rose gold on the side fell off after the first 3 months. I brought it back to have it repaired which cost $25. Next a month goes by the the ring snaps in half. I brought it back and paid $25 to have it repaired. Another month...
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Kay Jewelers Customer Care Review

#1029510
We purchased a ring set partly on credit and partly cash. We changed our mind and because we replaced our debit card they said that they would rufund us via check . well its been almost three weeks and still no $785.00 check!!! So do we call the police because that is theft!!!!
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Pandora Jewelry Bracelet Review

#1004595
My birthday present from my husbamd was a pandora bracelet. In 4 months after wearing it the charms started falling apart. We were able to replace them with the one year warranty but have stopped buying the charms because of the cheap quality. You can do better at walmart instead of spending pointless money on this ***
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Short Review for February 07, 2017, Pc_bad_quality

#1004017
2.1
Their santa certificates are a joke. Don't shop at this store just for this benefit. They do not honor them. I have contacted the company , they gave my a replacement code that's useless to make me go away. It worked. I am !!!
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Kay Jewelers Ring Repair Review

#1002771
2.6
Bought a 3ct. diamond for my girl friend and took it back on Jan.17th to have resized and was promised on Feb. 4th did not show up after my girlfriend and i had a big day planned. The sales lady at Kay says it will be the Feb 7th. Should not take 21 days to have a ring sized. Who knows if it will show up then!
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My husband purchased a Leo Diamond 3 stone ring for me, along with the diamond replacement warranty. Took my ring in every 6 months as required. This last time there was a chip in one of the smaller side diamonds so they sent it in for replacement. Great! WRONG!!!...
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1.0
#1028732
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I went to kay Jewelers on 3/26/17 to exchange a necklace I had purchased. Prior to leaving, the salesman by the name of Steven asked me, "would you like to help us out with our contest for us to receive a free weekend off?" I replied by telling him I would but I did...
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I visited Kay Jewelers at Fashion Square Mall in Saginaw, MI...Spoke with Store Manager, Mike, about possibly having my wedding rings reset in a different style set. He showed me on a IPad by taking a ring out of the case and inputting the style number and it showed to...
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Anonymous
Anonymous

The above review is the way this company gets People to open a credit account. They are deceptive in the way they present it. The salespeople have quotas to meet, including ...

1.0
#1023846
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Kay is the worst place to buy jewelry. I have had two pieces "under warranty" and got screwed over on both. My ring they wouldn't do anything about the tarnished stone so they got that back without me getting a dime or replacement. My necklace broke and they sodered it...
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1.0
Product
#1022360
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Kay Jewelers Customer Care Review
Had my engagement ring and wedding band reset in platinum. 5 months later my prongs bend while giving my 2 yo a bath. The center diamond - gone! I call, explain and manager says it's covered under diamond warranty. Bring it in, gets sent out for repair and the shop...
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Your associates lie about the insurance you can purchase so you are protected in the event off unexpectedly losing a job,health or disability we purchased this and it was a joke we sent EVERYTHING in and did what was asked to prove my husband lost his job of 23 yrs and...
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1.0
#1019130
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My wife bought me a men's ring for Christmas. The ring needed to be sized along with a ring I purchased for her. We took them in the Kay's store. Got our receipts etc. I had to call on January 24 to see if our rings were in. No they were not in as promised. Received a...
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