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1.6 Based on 114 reviews
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  • Customers like
    • Pretty jewelry 3
    • Several locations in salt lake valley 1
    • Used to treat me the same if i spent 0 or 2000 dollars 1
  • Customers don't like
    • Careless customer care 14
    • False guarantee 11
    • Refusal to refund 5
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My birthday present from my husbamd was a pandora bracelet. In 4 months after wearing it the charms started falling apart. We were able to replace them with the one year warranty but have stopped buying the charms because of the cheap quality. You can do better at walmart instead of spending pointless money on this ***

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Their santa certificates are a joke. Don't shop at this store just for this benefit. They do not honor them. I have contacted the company , they gave my a replacement code that's useless to make me go away. It worked. I am !!!

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Bought a 3ct. diamond for my girl friend and took it back on Jan.17th to have resized and was promised on Feb. 4th did not show up after my girlfriend and i had a big day planned. The sales lady at Kay says it will be the Feb 7th. Should not take 21 days to have a ring sized. Who knows if it will show up then!

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Today, January 6th, I visited the store at columbiana Mall in columbia SC. My friend purchased me a necklace for Christmas and the chain brokeby no fault of mine. The sales clerk would not offer to fix nor replace it she wanted me to pay an additional 60.00 dollars to have the chain sent off to be fixed. The chain is less than a month old. My boyfriend was very proud to have given to me. It has meaning because it came from him. I asked if it... Read more

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I opened a Kay jewelers account early 2016 possible February, I never use the card until December 23rd for Christmas presents, went back to the store to make an exchange on an item I purchased at the store. I found out my they had close my account cause of credit worthiness. I was very embarrassed why let me make purchases furthermore why issue me the card.

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PLEASE HELP ME MAKE THIS GO VIRAL! Many of you have heard about Kay Jewelry stores being accused of switching out diamonds Read more

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Had a diamond ring, in less than 2 mths old 2 diamonds fell out. When I took it to the store where it was purchased, as the clerks looked at my ring..... another diamond fell out. Clerks said I could get another... I really don't want anymore crappy piece of jewelry from Kay's Jewelers

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I have been a loyal Kay Jeweler customer and held an for over 10 years. Today I went in to a store to make an exchange for a pair of earring they could not repair. I found items to replace what I had and wished to purchase a graduation gift for my sons girlfriend. The bill was an additional $300 which I planned to put part on my account when I was told my account had been closed. Mind you I had $6000 in credit with only a balance of $1500 and I... Read more

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I wish there was an option for a negative star, I had the worst experience ever so my husband bought me a ring on may he didn't have it to me till October the inspection was due on November I never went since I had just got it long story short on December the diamond fell it got lost so I call and was told it will be replace next week I go and the lady was really rude I explain what happen and she basically say she coundlt do anything because I... Read more

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Bought several hundred dollars of merchandise, one of which was a sterling silver ring. Was told only size they sell is a size seven, and the person receiving the gift needs to come in and resize. Then i find out that it will cost them 50 dollars when they come in to resize the ring. Unless of course i want to spend 60 dollars to insure the ring. I found this to be utterly insane. This is just another way for them to rip the consumer off for an... Read more

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