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I visited Kay Jewelers at Fashion Square Mall in Saginaw, MI...Spoke with Store Manager, Mike, about possibly having my wedding rings reset in a different style set. He showed me on a IPad by taking a ring out of the case and inputting the style number and it showed to...
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1.0
#1023846
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Kay is the worst place to buy jewelry. I have had two pieces "under warranty" and got screwed over on both. My ring they wouldn't do anything about the tarnished stone so they got that back without me getting a dime or replacement. My necklace broke and they sodered it...
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1.0
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#1022360
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Kay Jewelers Customer Care Review
Had my engagement ring and wedding band reset in platinum. 5 months later my prongs bend while giving my 2 yo a bath. The center diamond - gone! I call, explain and manager says it's covered under diamond warranty. Bring it in, gets sent out for repair and the shop...
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Pandora Jewelry Bracelet Review

#1004595
My birthday present from my husbamd was a pandora bracelet. In 4 months after wearing it the charms started falling apart. We were able to replace them with the one year warranty but have stopped buying the charms because of the cheap quality. You can do better at walmart instead of spending pointless money on this ***
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Short Review for February 07, 2017, Pc_bad_quality

#1004017
2.1
Their santa certificates are a joke. Don't shop at this store just for this benefit. They do not honor them. I have contacted the company , they gave my a replacement code that's useless to make me go away. It worked. I am !!!
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Kay Jewelers Ring Repair Review

#1002771
2.6
Bought a 3ct. diamond for my girl friend and took it back on Jan.17th to have resized and was promised on Feb. 4th did not show up after my girlfriend and i had a big day planned. The sales lady at Kay says it will be the Feb 7th. Should not take 21 days to have a ring sized. Who knows if it will show up then!
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Kay Jewelers Account Review

#979881
1.8
I opened a Kay jewelers account early 2016 possible February, I never use the card until December 23rd for Christmas presents, went back to the store to make an exchange on an item I purchased at the store. I found out my they had close my account cause of credit worthiness. I was very embarrassed why let me make purchases furthermore why issue me the card.
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Your associates lie about the insurance you can purchase so you are protected in the event off unexpectedly losing a job,health or disability we purchased this and it was a joke we sent EVERYTHING in and did what was asked to prove my husband lost his job of 23 yrs and...
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1.0
#1019130
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My wife bought me a men's ring for Christmas. The ring needed to be sized along with a ring I purchased for her. We took them in the Kay's store. Got our receipts etc. I had to call on January 24 to see if our rings were in. No they were not in as promised. Received a...
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Today, January 6th, I visited the store at columbiana Mall in columbia SC. My friend purchased me a necklace for Christmas and the chain brokeby no fault of mine. The sales clerk would not offer to fix nor replace it she wanted me to pay an additional 60.00 dollars to...
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I didn't like
  • I did not like
#986562
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PLEASE HELP ME MAKE THIS GO VIRAL! Many of you have heard about Kay Jewelry stores being accused of switching out diamonds
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I have been a loyal Kay Jeweler customer and held an for over 10 years. Today I went in to a store to make an exchange for a pair of earring they could not repair. I found items to replace what I had and wished to purchase a graduation gift for my sons girlfriend. The...
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I didn't like
  • Closed my account
#975216
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I wish there was an option for a negative star, I had the worst experience ever so my husband bought me a ring on may he didn't have it to me till October the inspection was due on November I never went since I had just got it long story short on December the diamond...
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2.2
I liked
  • I hated it
I didn't like
  • Customer service
#975137
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Contact Kay Jewelers

Headquarters Address:
Kay Jewelers
Att: Customer Relations or Credit Customer Service 375 Ghent Road
Akron, OH 44333
Phone:
(800) 527-8029
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Top Rated Products Manufactured by Kay Jewelers

Bought several hundred dollars of merchandise, one of which was a sterling silver ring. Was told only size they sell is a size seven, and the person receiving the gift needs to come in and resize. Then i find out that it will cost them 50 dollars when they come in to...
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2.2
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#975056
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