Anonymous
map-marker Pompano Beach, Florida

Bad customer service and I decided to sell a product

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Hello. I want to cancel the order for seats for my car because I feel deceived by Mr.

Carlos, salesman of this company. When he sold me the product he confirmed that they would arrive at my house. After paying it, he sends me an address where it is more than 130 miles from my house. what was not said the first day.

Later he told me that he spoke with the place and that he had a priority appointment, which was also uncertain. When speaking with the place where I would supposedly receive the service, they tell me that I must leave the car and that I do not have any priority and that the delay is according to the arrival of cars during the week. nothing like what was discussed on the day of the negotiation. I called customer services and since I didn't speak English they told me that someone would call me in 10 minutes.

They didn't call me back either.

According to the company, in its policy they tax conversations for quality. I invite you to listen to these and see how many times I called and how many times I spoke interested in the product and its installation.

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