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HORRIBLE PLACE!!!!!

Katy Pet Wellness is about money and not about the animals well being. We have been feeding a stray cat that came in our back yard for the past few weeks. We know she is an adult female but had no idea if she had been spay or not. I looked up low cost spay and found katy pet wellness.... MISTAKE! They would NOT let me make an appointment to exam the stray cat. They said drop her off at 8 on wednesday and pick up at 3. We told them we were unsure if cat was fixed and didn't want to do an unnecessary surgery if all the cat needed was de worming and shots. we get a call at 2.30 that they couldn't find a uterus to remove but they are still charging for a SPAY SURGERY even though they didn't do anything but mutilate and cut open this poor cat!!!!! I'm reporting them to animal rights groups because they are clearly not out for the well being of animals and just to steal money from people. The vet tech knew nothing and the vet was so rude to tell me she had orders to spay and thats what she attempted to do. How about doing an exam and calling the customer to see if they want to follow through with an unnecessary surgery?!!! :( terrible customer service... tell anyone you care about or who loves pets to STAY AWAY FROM THIS PLACE!!!!!!!!!!!!!!!!!!!!!!!!
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ID
#559790 Review #559790 is a subjective opinion of poster.
Location
Katy, Texas
Cons
  • Office staff
  • Knowledge of staff
  • Quality of service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Bad spay job on my dog

I took my dog to Katy pet wellness in Katy tx for a dual surgery. She got spayed and had dental work done. She came home looking all botched up. It's been 3 days now and the site looks terrible. She has major swelling and bruising, and her stitches are all hanging out. When I picked her up Monday I had a lot of questions and the tech just keep saying I'm not sure or I don't know! They were more worried about closing up and leaving! I called yesterday with more concerns on how her behavior was supposed to be and was just told to watch her. Today I called about the bruising and they told me to take her to the ER because they were about to close! I keep getting blown off and my dog is suffering! Do not take your pet there!! I photographed her site and sent it to my mom who has a lot of experience with dogs and she said she never saw anything like that! She's sending a copy to a vet friend for advice. After paying 300 dollars, you think that we should get post op care as well!
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ID
#390638 Review #390638 is a subjective opinion of poster.
Location
Shady Hollow, Texas
Loss
$300

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