Anonymous
map-marker Akron, Ohio

Bait and switch

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The website shows and offers avail El crutches for 6'2"-7'0". Which is what we needed and ordered. And we received crutches that go to 5'9". Could NOT talk to a person, only leave message and go through email. Which they refunded the money and said to donate the crutches. No offer of sending the right ones. No one returns voicemails. Finally after being persistent and chatting thru the website I get a callback and they don't have the tall height that they advertise. Which are STILL on the website.
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User's recommendation: DO NOT SHOP THIS COMPANY

1 comment
Guest

I purchased DermaPhor moisturizing Ointment 16oz. The bottle didn't have a seal and when I opened it, it was almost an inch from the top line, missing cream.

Is as if some removed some cream from the bottle. Do not order from this company!

Maria M Sjw

Website item photo is false

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Dont ever buy anything from Katy Medical Solutions website. They are also seller on other websites. Make sure you check seller before ordering. Item not as described on their website. I Very poor customers service. Very rude. I saved their email response, website item photo and item I received. I am filing a complaint at FTC and BBB. User's recommendation: Never buy anything from Katy medical on Amazon & their website.
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Preferred solution: Return item at no cost and full refund.

User's recommendation: Never order anything if it is from Katy Medical Solutions website or other websites

Anonymous
map-marker New York, New York

KATY MED STOLE 398 FROM MY DISCOVER CREDIT CARD, NEVER SENT ME PRODUCT BUT LIED TO AMAZON THAT KATY MED HAD SENT ME PRODUCT AND REFUNDED ME. I HAD TO GO TO DISTRICT ATTORNEY TO COMPLAIN TO GET 398 BAC

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Katy Med Solutions - KATY MED STOLE 398 FROM MY DISCOVER CREDIT CARD, NEVER SENT ME PRODUCT BUT...
BUDIN SPLINTS KATY MED STOLE 398 FROM MY DISCOVER CREDIT CARD, NEVER SENT ME PRODUCT BUT LIED TO AMAZON THAT KATY MED HAD SENT ME PRODUCT AND REFUNDED ME. I HAD TO GO TO DISTRICT ATTORNEY TO COMPLAIN TO GET 398 BACK
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User's recommendation: NEVER BUY ANYTHING FROM KATY MED, PHOTO SHOWS PROBABLY EMPTY BOX DELIVERED TO TOTALLY WRONG ADDRESS

Bob R Jvn

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Misleading product info

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Katy Med Solutions - Misleading product info
Katy Med Solutions - Misleading product info - Image 2
Katy Med Solutions - Misleading product info - Image 3

Katy Med Solutions sells online and thru Amazon. I can't rate their online store, but I can rate their performance on items sold thru Amazon.

They sell Poise pads thru Amazon.

My wife wanted ultimate absorbency long length contour fit pads, found pads on Amazon that appeared to be correct. the product picture was the ultimate absorbency long length contour fit pads. drilling down on the product page revealed a statement that they were contoured. We placed the order.

delivery was within expected time frame. But the product received was not the contour fit pads.

what we received was the regular fit pads.

I checked further down the product page, found a product number. turns out that product number is the number for the regular pads not the contour fit pads as indicated by the picture and the product description.

When we checked with Katy Med Solutions, they told us that they shipped what we ordered so they won't do anything for us.

Damned poor customer service.

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Loss:
$127

Preferred solution: Full refund

User's recommendation: If you buy from them be sure to check the product number first.

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