Anonymous
map-marker West Mifflin, Pennsylvania

Horrible

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First, they said they took my insurance, and then after waiting for an hour they cam out and said that they didn't take our insurance and we could pay cash if we wanted! What a bait and switch. Then when I asked for our information back since it had all our private info on it, they refused saying, "that is our property now!" Not even sure that is legal. The front desk was rude and the waiting room didn't even have enough places for everyone to sit down. That should have been and indication that something was wrong. I was beyond pissed.
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Loss:
$250
Cons:
  • Waiting room
  • Service
  • Unprofessional front desk staff
Reason of review:
Poor customer service

Preferred solution: Take your name off the metlife site

Renessa Wvz
map-marker West Mifflin, Pennsylvania

Unsanitary, Unprofessional, Arrogant, Rude

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Very UNHYGENEIC. Inadvertantly threw my partial plate in garbage, then before I knew it fished it out and the dentist rinsed it with cold water and put it back in my mouth.

It happened so fast I didn't object, but told the office manager about it at the desk and she said "oh".

I was referred to Dr. Monti and I perceived him to be ARROGANT AND EGOTISTICAL. He does his own sedation and really PUSHES it.

He read in my chart that I take a sedative for Panic Disorder, and when I told him I really didn't want sedation because my sister had a VERY BAD REACTION TO IT. He asked and I quote, "Is your sister MENTALLY DISTURBED like YOU?" What does that have to do with it Dr. Monti. You want to sterotype people take a good look at your office stafff, most of which look like they go back to the half-way after work!!!!!!!!

Then I asked him if my teeth to be pulled could be added to my partial; and I guess that question was BENEATH HIM so, he answered "Why are you asking ME that?" I was later informed by the office manager Donna that he doesn't do the partials. So why couldn't HE just say that, instead of getting so arrogant and irate with me. I then told him I was going to look for another oral surgeon. I found one and needed Katsur to fax them a referral (something they do often with this new oral surgeon) but when I called they said there was a note on my chart saying not to give me anything and they hung up on me.

NOW I AM THE VILLIAN and THEY'RE THE VICTIMS. SHAME ON YOU KATSUR, SHAME ON YOU!!!

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Reason of review:
Bad quality
1 comment
Guest

I use the West Mifflin office and I agree that the front desk staff could be better. Way better with customers.

The dentist is always in a hurry and appointment times are always very late, sometimes by almost an hour. Now they have assistants doing the fillings. The Dr, drills, and leaves, never to be seen again. I need to go get a cleaning soon, so I don't know I'd anything has changed.

They did do 2 repairs on my teeth that broke that have lasted and I'm glad for that. I'll post after my next visit.

Anonymous
map-marker New York, New York

Katsur Dental And Orthodontics - Katsur Dental Associates Staff Review from New York, New York

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Presently sitting in the Bridgeville location highly annoyed. In an attempt to condense appointments for a son home from college, I scheduled appointments back to back for dental appointment and oral surgeon.

My son was taken back after an hour and forty minute wait for the initial appointment (I arrived twenty minutes early to complete paperwork). When you go to the desk to address the long wait, five employees do not even acknowledge your presence. However they are able to socialize and eat snacks. Absolutely ridiculous and unprofessional response by the staff here.

Shame on me for trying to expedite a process by using medical professionals in one location for a college kid who works. Have not even completed the appointments but the office staff alone would make me NEVER come here again.

The medical staff -if they want the business - might want to trim their dead weight. Fingers are crossed that the dentist/oral surgeon aren't yahoos as well.

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Reason of review:
Poor customer service
1 comment
Hannelore Ywz

I had a very similar experience except 3 staff members were playing on their phones at the same time while j was standing at the desk. They didn't even TRY to look busy.

Anonymous
map-marker Detroit, Michigan

Katsur Dental And Orthodontics Appointment Review

Called to make appointment and they were very rude to me and said since im a new customer they cant get me an appointment for a couple weeks even though its an emergency.
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Reason of review:
Poor customer service
Anonymous
map-marker Pittsburgh, Pennsylvania

Denied service, unprofessional mistreatment from Katsur Dental staff members.

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I too being a government UPMC FOR YOU ADVANTAGE insurance carrier had gone for a consult to have 2 out of 3 teeth extracted as a result of a failed root canal, and failed fillings for more than a month now. Dr Monti whom is the Katsur Dental oral surgeon, spent less than 5 minutes speaking to me about removing my teeth and insisted that he would only remove the teeth if I were to be put to sleep under general anesthesia, & then said that it would not be covered under my insurance but that is the only way he could remove my teeth that could be a simple extraction by way of using a local numbing and remove the teeth of which by the way they're not impacted and can be done without being put to sleep.

I was humiliated and practically begged to have them removed as soon as possibile by way of simple extraction, not only did Dr Monti not complete my consult, he also never looked into my mouth to see that the teeth can be done without overcharging my insurance company. Everyone there from the receptionist named Rachlel, and the so called office manager were so rude and unprofessional, I basically had to raise my voice the 3 of them telling them that not only did Dr Monti not finish my consult in private in an exam room, nor did any of them try to resolve my issue without having to make a scene in front other customers, Dr Monti never gave me a chance to speak, & very abruptly told the receptionist Rachel to refer me somewhere else and walked away. I left crying from the West Mifflin office embarrassed and in such awful pain.

I have multiple sclerosis and on top of my concerns of wanting the teeth out to rid any infection exposure to my brain, but the lack of respect and concern from Katsur Dental staff members is mind blowing and I will not let my humiliation go unheard of. After seeing so many other complaints against the same staff members representing Katsur Dental I too will following through with both state and board complaints.

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Loss:
$1000
Cons:
  • Service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

All do respect, just because you can see part of the tooth doesn't always mean it's a simple extraction. Majority of the time, if you're talking about wisdom teeth, they come half way out and get stuck due to bone.

Which ultimately deems the tooth as a surgical extraction. Anytime a dentist has to remove bone it it's a surgical extraction.

Anonymous
map-marker Coraopolis, Pennsylvania

Worst dentist ever

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Well my crown falls out I go see the dentist at katsur dental in bridgeville pa, thinking it will be simple for them to glue it bck in well he did the next day I was in so much pain my face was swollen couldnt eat, I call he orders antibiotics and tylonal 3 so after 3 days still the same i call bck he tells me I need to come bck in to c him well that I did he tells me i developed an infection and plus my crown is cracked that I might have to have it removed well he left it at that. well a week later im still in pain the medicine isnt working so I call again he says I need to c the oral surgeon to have it extracted well they say come in tomorrow that I do then they tell me the srgeon called off wtf so my dentist says he will extract it wel they take an xray he says well that looks fine then proceeds to say i think ull b fine but its p to u if u want this tooth pulled i decided not to have it pulled i dont think he knows wth he talking about, so i say im still in pain and antibiotics arnt working he tells me he cant perscribe anything else for me are u serious what kinda dentist does not perscribe pain med for a tooth thats in pain, I was treated so uunfair and i have suffered in pain bc of all this, i was treated as if i was a junkie that walked off the street im so mad over this I have no idea where they get these *** dentists NOT EVERY ONE IS LOOKING FOR A SCRIP and people like me suffer bc of it, I seen the senior dentist at bridgeville ffice i will never go bck nor will i ever tell anyone else to go.
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Pros:
  • Assistint
Reason of review:
Treated unfair, dentist treated me as if i was only there for pain meds like i was a junkie

Preferred solution: Let the company propose a solution

1 comment
Guest

Was it Dr Cohen?

Mckaela Vhm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West View, Pennsylvania

Katsur Dental Westview location, Pittsburgh pa Dr Lewis Damich worst experience ever

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This was the worst experience I ever had with any professional in any health care system. Dr Lewis Damich treated and judged me like I was a piece of trash junky looking to score pills from the dentist.

He was the most un-professional person I had ever dealt with. I only went here because it was an emergency tooth ache, I had read some reviews but didn't see this site until I got home or I would've never went.

Please if any one reads this please avoid Katsura dental in west view pa at all costs or any Katsur dental for that matter. After you read these complaints with 0 being resolved I think you will agree.

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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

5 comments
Guest

Ah,the dentist wouldn't prescribe your narcotics for you? I bet he wanted to actually treat you instead of giving you pills.

Good luck doctor shopping. It's getting a lot harder to pull off.

Mckaela Vhm
reply icon Replying to comment of Guest-923697

I guess your illiterate, and didn't read my complaint. I wanted no pain pills at all, I can't take narcotics.

I been in pain for 2 days and only slept 5 hours in 2 days. I asked for a tooth removal, filling, or temporary filling but because of the way I dress and or my insurance Upmc for you, he treated me like a piece of trash looking to score pills.

He was a total judge mental *** hole and I think if I wasn't in so much pain i would've snapped and probably chocked him, that's how insulted I felt. Luckily I handled as professional as possible, made a complaint on this great site and also found out he had numerous similar complaints, I also contacted corporate office who are gonna check in on the matter, but thanks for the concern.

Guest
reply icon Replying to comment of Mckaela Vhm

I too being a government UPMC FOR YOU ADVANTAGE insurance carrier had gone for a consult to have 2 out of 3 teeth extracted as a result of a failed root canal, and failed fillings for more than a month now. Dr Monti whom is the Katsur Dental oral surgeon, spent less than 5 minutes speaking to me about removing my teeth and insisted that he would only remove the teeth if I were to be put to sleep under general anesthesia, & then said that it would not be covered under my insurance but that is the only way he could remove my teeth that could be a simple extraction by way of using a local numbing and remove the teeth of which by the way they're not impacted and can be done without being put to sleep.

I was humiliated and practically begged to have them removed as soon as possibile by way of simple extraction, not only did Dr Monti not complete my consult, he also never looked into my mouth to see that the teeth can be done without overcharging my insurance company. Everyone there from the receptionist named Rachlel, and the so called office manager were so rude and unprofessional, I basically had to raise my voice the 3 of them telling them that not only did Dr Monti not finish my consult in private in an exam room, nor did any of them try to resolve my issue without having to make a scene in front other customers, Dr Monti never gave me a chance to speak, & very abruptly told the receptionist Rachel to refer me somewhere else and walked away.

I left crying from the West Mifflin office embarrassed and in such awful pain. I have multiple sclerosis and on top of my concerns of wanting the teeth out to rid any infection exposure to my brain, but the lack of respect and concern from Katsur Dental staff members is mind blowing and I will not let my humiliation go unheard of.

Mckaela Vhm
reply icon Replying to comment of Guest-931808

Katsur dental are the worst dentists in Pittsburgh from what I hear and my own experience. Call there corporate office it's in Florida, file a complaint, or call any one u can to report these ppl.

Guest
reply icon Replying to comment of Guest-923697

I have never read a more ignorant post. Her reply showed a lot of class. Much more then I could have attempted.

View more comments (4)
Anonymous
map-marker Greensburg, Pennsylvania

DO NOT GO TO KATSUR DENTAL

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My husband and I had appointments with Katsur dental in Greensburg. Our appointment was at 8:00 am because my husband had to go to work.

We had no choice but to bring out 17 month son with us and alternate visit times - one of us would watch him in the lobby while the other got their teeth cleaned. We spent over an hour in the waiting room (there were no other patients waiting when we got there) before either of us got seen by the dentist. They told us that there was only one dentist. When we did get in to see the hygienist, she rushed us in and out and we left there feeling like a number.

The only thing good that I can say about this visit is that we were only having our teeth cleaned instead of having a root canal or something.

I wish our former dentist took our new insurance. If you want to go to a good dentist, go to Chestnut Hills Dentist in North Huntingdon.

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Reason of review:
Poor customer service
Abagail Ipj

Horrible root canal!!!

Katsur Dental And Orthodontics - Horrible root canal!!!

I've had terrible service with Katsur Dental in New Kensington. I got a root canal about 4 years ago and everything was fine until maybe a year and a half ago and then I got an abscess right above the tooth I got a root canal on.

I brought up to the dentists and every time they would say "oh that happens all the time with root canals" and never did anything about it, they didn't even know I had my root canal done there.

So about a month ago they finally prescribed me amoxicillin (which isn't affective for mouth infections, penicillin is supposed to be used). So I took it for about 10 days and it didn't go away, now for about a 3 days I've had terrible pain in my mouth and an abscess the size of a quarter and it's still getting larger!

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Anonymous
map-marker Pittsburgh, Pennsylvania

Positive Experience Review

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My family and I are new to PA. I was looking for a dentist for my family we had a terrible experience with the first dentist we chose but when we switched to Katsur dental clinic we had a very good experience everyone was professional and the receptionist Reenie was very knowledgeable and helpful.
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Reason of review:
Good customer service
Anonymous
map-marker Pittsburgh, Pennsylvania

Lack of assistance when in dental pain

In late October 2014 I had severe dental pain in my lower jaw. I contacted Katsur Dental in West View, PA and was advised that there wasn't a dentist in the office and wouldn't be one in until Tuesday. I asked if they had an emergency number I could call and was told by the young lady 'I don't know'. I then asked if there was a dentist in the Glenshaw office and was told 'I don't know their office hours so I can't say'. I ask her if she could contact the dentist and have him call me back and she said 'no, I can't do that'. During all this, she was not very friendly and very snotty. I finally had her give me the phone number for the Glenshaw office and contacted them myself. They did have a dentist who was able to see me right away and advised that I had an abcessed tooth and needed a root canal. Once the antibiotics had cleared up the infection, the root canal was performed and the pain went away. The dentist who did the root canal advised me that after 2 weeks I should call my dentist and set up an appointment to have the crown repaired. (she was able to save the crown so that I wouldn't need a new one). I called the West View office to make an appointment and, once again, I got a snotty attitude from the receptionist. I explained what I needed and she said 'so you need to make an appointment for a root canal?' I advised her that the root canal had already been done, I just needed the crown repaired, to which she replied 'oh, so you need a crown?' Once again I told her that I only needed the crown repaired and it finally sunk in. When I told the dentist at the West View office my story, he apologized on behalf of his staff and asked me to call the Katsur complaint number. I was unable to find a phone number to call so I am sending this email instead. I like dealing with Katsur because their offices are close to my residence, however, I am getting tired of the attitude that answering the phone, answering questions and scheduling appointments is a chore; the dentist may be friendly, but the staff, quite frankly, stinks!
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Cons:
  • Unprofessional front desk staff
  • Unfriendly front desk staff
Reason of review:
Poor customer service
Tywanna Upu
map-marker White Oak, Pennsylvania

Root Canal Review

I've had work done at Katsur in monroeville. Over the years I've had to have everything they had done, redone. Out of pocket. They are a nightmare!! I had a root canal and bridge put on and now am in the process of paying $3199 per implant because they did such a horrible job! In addition the other crown they did is rocking also. For the rest of my life I have to pay for their horrible service!!!
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Anonymous
map-marker San Jose, California

Katsur Dental And Orthodontics - Doctor Review from San Jose, California

Went to one of the local Pittsburgh offices and my girlfriend left there crying. The dentist is problably one of the rudest people I have met with extremely rude comments. My girlfriend and I didn't really go to the dentist as children due to parents not having health care. He told me I had *** mouth, even though I have never seen or touched *** He then told my girlfriend who is extremely sensitive that her teeth were horrible and asked if she was from West Virginia? She said no and what is that supposed to mean that I am a back woods redneck? He answered not a redneck you just have summer teeth, some are here sosome are there. Of course she left in tears. She was in a abusive relationship and had a few teeth knocked out which she doesn't have insurance to fix. People are already embarrassed to go to the dentist so to have such a rude *** making comments makes it much worse. It will make it a lot harder to get her to go to the dentist next time. Plus to top it off she is 8 months pregnant and had the doctor send medical records before her visit, he then gave her Tylenol with codene which she can't take pregnant and Motrin which she can't take pregnant. Thank God I called her delivery doctor before filling them or she would be taking stuff she shouldn't be. What was the point of sending the records over. I will never recommend Katsur dental, at least not the one that we went to.
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Anonymous
map-marker Detroit, Michigan

Katsur Dental And Orthodontics - Filling Cavities Review from Fort Worth, Texas

1st time visit 9/10/15. Told Dr.Damish a filling had been but bothering me intermittently when I would chew food.

Pain and extreme sensitivity deep into the nerve. He said his x-rays showed nothing and after having a panoramic done said the same thing. Saying there was nothing there. So that was that.

No addressing my concern! Also my previous dentist from last year had told me I had one more cavity which needed filling. Dr.Danish said that cavity did not exist. He said very little to me and seemed very detached.

I went on to have my teeth cleaned. The hygienist was so nice and information e about a couple things. You could tell she cared. After scraping mild tartar off areas of my teeth, she explained that she would be cleaning my teeth with some kind of air hose w/water and a salt solution.

It was supposed to be thorough and effective. It blew salty water and air on my teeth. It felt like sandblasting! It was horrible.

Messy. And she spent less than 2 minutes doing this! There was no individual surface cleaning or polishing, nothing. I could not tell from in the office with the mirror what my teeth really looked like.

Never really looked at them in a mirror outside til the next day and they were somewhat yellow like they had been exactly when I went into the place! I called them last night after getting a horrible sensation in my trouble tooth filling and left them an angry message. I haven't heard back from them. I'm not surprised.

Now I have to spend money out of my pocket to get my teeth cleaned elsewhere and pay for x-rays because my insurance won't do it a second time. This is Katsur Dental in Westview Plaza, Pgh. PA. 15229.

First AND last time. A joke.

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1 comment
Guest

Are you able to file this complaint with the BBB?

Anonymous
map-marker Pittsburgh, Pennsylvania

Unprofessional and waste of time

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Do not go to Katsur dental, the staff is very unprofessional and are only trying to hurry to get you in and out without really trying to solve the issue. First thing they will tell you is what your insurance doesn't cover versus trying to figure out how to solve the actual problem. I went there for a cleaning and because they could not "fix" my issue I had to go to another dentist. When I went to the other dentist she asked me when I had my last cleaning done I said 2 weeks and she was SURPRISED because they did a horrible job and didn't get any of the build up off my teeth. All Katsur dental uses is salt water to clean your teeth. In other words the staff are just real ignorant towards your needs and don't care about really trying to solve your problem.
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Loss:
$1000
Reason of review:
Poor customer service

Preferred solution: Get professional dentists who actually care about the patients.