Karen C Vzp

Never received time for my surgery

I am supposed to have oral surgery all tooth extractions and put to sleep on Monday January 23rd. At Monaca office Monaca Walmart plaza I never received a call saying what time my surgery is supposed to be I guess I'm going to have to just not go and reschedule because nobody ever contacted me
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Heather M Rkq

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Verified Reviewer
| map-marker Lower Burrell, Pennsylvania

Closed office on my appointment day.

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They made me a new patient appointment that I had to wait 2 months for and scheduled it at an office that is closed today, they better compensate me with a quick appointment date and not have to wait because I am in severe pain and have broken and cracked teeth that are killing my mouth and gums. I need severe work done on my teeth asap and am sick of being in pain.
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Pros:
  • Will put you to sleep to pull teeth or any extensive work done
Cons:
  • Never get a call back when you leave voice messages
  • Have to wait months if new patient
  • Cannot get ahold of offices

Preferred solution: An appointment within a week.

User's recommendation: Have them make sure you're office is open on your appointment day.

Heather M Rkq

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Verified Reviewer
| map-marker Lower Burrell, Pennsylvania

Wrong office for appointment

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They booked my new patient appointment at an office that was closed for the day, i had to wait over a month for this appointment that I severely needed to go to. They better reschedule my appointment allot quicker for me to be seen because this isn't my fault They don't know how to know when an office is open or closed.
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Preferred solution: An appointment very quickly like within a week.

Anonymous
map-marker Stahlstown, Pennsylvania

Nice job cleaning my teeth

cant thank you enough gentle and very professional i think her name Sue will def be coming back to their monroeville office
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Karen W Ljg

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

They never get back to you, my teeth will have moved before I get my partial. There's no number to call for complaints, their customer service is 'only if something is wrong DURING a procedure' incom

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Closed for my appointment, never received a call even after I called the office 2x.The office staff never answers the phone and doesn't return phone calls. I had a tooth pulled in early Dec and I still don't have my partial, my teeth will have moved
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Preferred solution: Deliver product or service ordered

User's recommendation: Find a place other than Katsur Dental!

Amanda C Fdd

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Verified Reviewer
| map-marker Monroeville, Pennsylvania

Worst dental experience of my life!

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Katsur Dental And Orthodontics - Worst dental experience of my life!
Katsur Dental And Orthodontics - Worst dental experience of my life! - Image 2

Rewind a few years and i had a root canal done elsewhere since the Greensburg office wouldn't do it and i was coming in for my crown. I went in for my crown twice because they could not get it to fit The dentist wad lecturing me that i waited too long to get the crown on and it's my fault and they wanted me to pay about $300+ for them to send it out and reshape it to fit.

I called customer service and they apologized. They called the monroeville office and i went their for them to put the crown on and had no issues. I continued to go to the monroeville office for my dental care. This was 5 years ago.

They NEVER said anything about not putting the crown on because of my health issues. I've had a few seizures in my life and have been well controlled medically without issues.

Fast forward to last Tuesday. I had a root canal done on my front tooth at Pitt dental and was going to have my crown put on at katsur dental in Monroeville where i usually go. Said tooth broke into 3 pieces at 3am last Tuesday morning.

I called that morning and was scheduled an appointment that day. Went in, met with the dentist and was told that office no longer accepted my insurance and my appt was scheduled as an emergency. Ok whatever, i have to pay out of pocket for my crown anyways and i had the money that day and could put half down and pay the remainder after my crown was put on. The dentist told me i had to go to the greensburg office since they take my insurance.

I explained to them that regardless of what office i go to, i will have to pay out of pocket. Then the story changes and was told that the dentist wouldn't put my crown on because i had other dental things he said needed done on other teeth before he could put my crown on. I asked the dentist if he could at least file down the sharp edges of the broken tooth because it's cutting the inside of my lip. See photo below.

He said no because he was concerned about damaging what's left of the tooth. I left and called the Greensburg office since they take my insurance. I was then told that the dentist won't work on me anymore because of my health problems! My health issues have not changed for 10+ years!

I called customer service and they just said the same thing. I called customer service today and left 2 messages and have called multiple times today and no call back. Apparently they are completely fine with someone having a completely exposed tooth that can get infected. Not to mention that my brothers wedding is coming up and i'm going to have half a tooth!

Not only are they risking my health, but my self esteem and self confidence has dwindled down to nothing. The first thing people see, are your teeth/ smile. How am i supposed to smile at his wedding? I'm going to be in wedding photos that are going to last a lifetime with half a tooth.

I'm heartbroken, and embarrassed when i'm at work. This is unacceptable! My only thought is that since i complained years ago, that they are treating me differently. Anyone who knows me knows that i will let this go.

I will turn them in to the BBB. Oh did i mention that they told me to go to one of their other offices instead!? Their other offices are an hour+ from me! How is it that any of their other dentists will see me but the one dentist closest to me won't!?

My advice, go to literally any other dentist outside of katsur dentist.

I'd rather go to some back alley dentist instead of them! They need to fix this immediately!

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1 comment
Guest

Worst dental experience of my life too! Katsur in Goodyear az the hygienist sanded, scratched my enamel and teeth without my consent and completely damaged my teeth!

The Ortho cracked all my teeth when removing braces glue! Rude, unhelpful, immature, unprofessional, deceiving staff!

Anonymous

Great Experience

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We’ve been to the West View office three times so far and now starting with their orthodontist. Every experience has been positive and the staff excellent. Amy explained each step so Isla wasn’t scared or concerned. Dr Karski then took over and the process was quick and efficient. I’m glad that we chose this office and Katsur.
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Sherry C Utb
map-marker Bridgeville, Pennsylvania

Fillings and fitting for a partial

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First off they, katsur in bridgeville pa, were going to do a fitting for a partial before taking care of one of y teeth that the front half cracked off on. So they filled it and it wasn't filled correctly. They did the cast ad then when I finally got the partials they didn't fit right. I was told they would after wearing them. I had trouble getting the top partial off had to have help each time so I stopped wearing them. Then not even a year later all of the fillings started falling out, one at a time. I had another dentist take care of another tooth a few months after the partial incident, that needed pulled and another one filled that katsur didn't even touch and 2 yrs later its still in place. Now I have several teeth with no fillings and I don't have any dental insurance to take care if anything. All I can say is stay away from katsur unless you have perfect teeth only needing cleaned. Id still be leary with that.
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Loss:
$2500
Pros:
  • Location
Cons:
  • I need all teeth removed n get full dentures now
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

John T Fix
map-marker Pittsburgh, Pennsylvania

Refused Dental Care

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Katsur Dental And Orthodontics - Refused Dental Care

Prior to today, I had a great experience with Katsur Dental.

Then back in July, I went back to have my upper plate repaired because it cracked. Mind you, I went there a couple days after having major TPA surgery on my left leg, so it was painful sitting and waiting.

After "waiting" for two hours to see the dentist, I asked the nurse at the desk how much longer it would be before I will see the dentist. She had mentioned that I would have to ""wait" until the other patients that had appointments were seen since I was a walk in.

Already having waited over two hours and being in considerable pain, I just told the nurse I couldn't wait any longer and that I would find a new dentist, and left disappointed.

After waiting several days, I called their office to apologize and made appointment thinking this time I would get seen quicker than walking in, an appointment was set.

Today has been heart breaking. I had my appointment at nine this morning at Katsur Dental in West Mifflin and was “refused treatment.”

I was told by the dentist himself, that he was not happy servicing me because of the comment I had made and “apologized for a second time” back in July and told me find “another dentist and to leave.”

The saddest part of all this is: They wouldn’t accept an apology from a veteran.

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Cons:
  • Unfriendly front desk staff
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Holt Adg
map-marker Pittsburgh, Pennsylvania

Rude office staff. Unprofessional. Poor Business Practices.

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I had a terrible experience with Katsur dental which resulted in me leaving before seeing a dentist. I arrived to my scheduled appointment to be told my insurance was dropped. I called my insurance company to verify my insurance and they told me Katsur never called to verify insurance-they record their calls. I would have been more than happy to pay cash for my visit but I was treated so poorly (even mocked within ear range) by the receptionist that I expressed my concern over her poor customer service and left. She laughed at me as I was walking out the door. They should be ashamed of their poor business practices. They probably have excellent dentists but if the receptionist is rude and condescending, I don’t wish to work with them.
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Anonymous

Done with Katsur

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Being a single mom working two jobs.... I have been trying to get my daughter in for her check up for about a year now. The past three times I’ve made an appointment which is an hour from my house because he only works one day a week at the office near me which I work that day. To walk in each time and wait over an hour to having to get up and walk out due to me only having this one day off and having many other things to do. They are rude and inconsiderate!! Bye Felicia
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Reason of review:
Poor customer service
Anonymous

Office staff is rude and ignorant.

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I have been a katsur dental patient and have recieved good care. However I do not have insurance and was trying to find out which plans they accept. The receptionist, or whoever answered the phone at the w. mifflin office was very rude and ignorant and would not help me. I am now looking for a new dentist. Sorry Dr. John but you need to do performance reviews of your front office staff.{{Redacted}}
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Pros:
  • Professional service of the dentist
  • Assistint
Cons:
  • Receptionist
  • Service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Majesty Pnp
map-marker Glenshaw, Pennsylvania

Worst experience

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I went to Kastur Dental & Orthodontics in Glenshaw PA. The staff is very rude, and the Dentist Leroy E.

Pryor should be sued for medical malpractice for not prescribing me antibiotics. What is worse he did not give me any options on if i can save my tooth. This is the Glenshaw dentist number 412-213-****. I felt I was harassed and mistreated and I have a learning disability and need things explained to me a few times.

Do not go there he is the worst dentist I have ever had in my lifetime. This location needs to get shut down. It is actually getting worse he has hired new people who have no clue what they are doing and I can not understand what they say because they do not speak English well.

The equipment seemed dirty to me and it is not worth getting a cleaning there because you will likely get an infection. I would suggest his practice be shut down for being filthy

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Loss:
$2500
Cons:
  • Delay in my diagnosis
  • Harassment and medical incompentence
Reason of review:
Damaged or defective
1 comment
Guest

Is it "Katsur" or "Kastur" ? You spelled it both ways.

I'm sorry about you learning disability ; particularly if it is causing such problems.

May I suggest that a competent person accompany you to future medical visits ?

Our family always has someone accompany each member regardless because of the simple math that 4 ears are better than 2.

Hayle Cmn
map-marker Lower Burrell, Pennsylvania

Extremely stressful

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I got my teeth pulled for dentures. Dr did not take panoramic x-ray after extractions thereby delaying my pre-auth for dentures for 2 weeks.

I chose Katsur Dental in Lower Burrell, Pa, because they take Medicaid. I had all my teeth extracted April 17th. After the extractions, they made us leave by the back door. They never called for a follow up appointment to have my gums checked,or to have a panoramic x-ray which is procedure.

In order to obtain a prior authorization for dentures it is necessary to have the panoramic x-ray done a week after the extractions. I even called 2 weeks after the extractions and made an appointment to see if the infection was gone, and on that day, the dentist took out my stitches, and never mentioned the standard procedure x-ray. I then got an appointment for May 30th 2017 to get my impressions to start the denture making process. I was told on that day, that because I didn't have a panoramic x-ray, they couldn't take the impression and had to WAIT for the prior authorization for payment of my dentures.

They said it would take two weeks, blamed it on my Dental Surgeon, and they were very sorry. This "mistake" has delayed my dentures unnecessarily and has caused me undue mental anguish. I could not afford the immediate dentures, and I have been walking around with no teeth, which is embarrassing and humiliating. I am trying to get a job and I can't even go on interviews with no teeth.

I am being treated for depression, which is why I am on Medicaid and this situation has exacerbated my malady. Katsur dental treats people like numbers, hurries people in and out of appointments and procedures, and does not follow through with care.

I am livid. Your Desired Resolution: I want either immediate dentures or expedited permanent dentures at no charge.

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Pros:
  • Oral surgeon
Cons:
  • Service
  • Delay of my dentures
Reason of review:
Poor customer service

Preferred solution: expedited dentures, or free immediate dentures

Chania Zdo
map-marker Washington, Pennsylvania

WORST DENTIST EVER HORRENDOUS CUSTOMER SERVICE IN EVERY AREA

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It would take me all day to explain the multiple offences this company has commited to myself and my wife even! Lets start with the mouthy rude dentist assistant that thinks she knows everything and when shes wrong she attacks you, shes called me a liar..shes lied about paper work and shes treated me like filth bc shes judging my insurance..

Im on welfair temporarily..what they dont know is that i suffered some tramatic events causing severe PTSD...but im trash bc shes rolled her eyes at my requests to use white fillings..bc im not entitled to have beauty right?? Im suppose to be ugly bc im a welfare pig to katsur right?? Wrong.. Anyways.

The staff is incompetent and have failed in comminication and basic notes...theyve said ive no called when i called amd changed appt dates 30 hrs in advance.. The lead dental asst has caused panoc attacks, vocally blaimed me for a tooth shifting and judged me bc of my tooth loss not knowing i broke my jaw and suffered serious losses in the jaw and teeth department.. That same lady purposely put silver in my mouth after telling her no silver in the front, back is fine front is to sensitive..she then filled my back molar 3×!!!! And it broke over n over again, and she insulted me qith her idea of my teeth coloring..

My teeth are not butternut squash color..theyre a shade of white..bc i actually do take careof my teeth...and the BIGGEST ISSUE THAT HAS ME IRRATE IS THE 7 MONTHS PLUS ITS TAKEN FOR MY PARTIALS AFTER 9 MOLDS...THEY CALLED MAY 7TH AFTER WE DID CUSTOM PLATES 4 WEEKS EARLIER SAYING THEY HAVE MY PARTIALS IN...WHEN I WENT LAST WED THEY WERE ALL FREAKING OUT LOOKIGN EVEYRWHERE..THEY LOST THEM!! Then that same awful dentist asst had the nerve to try and say i no called no showed and i never had my customs done!!! She LITERALLY CALLED ME A LIAR WHEN I SAID I WAS JUST THERE AND THEY CALLED ME FOR THE FITTING... the only nice employee said they definately misplaced them and that the asst didnt note anything or do her portion of paper work..

I called today and the receptionist flat out lied and said the lab never sent them but they sent out my plates... She continued to lie and then said 3 weeks till the new arrive...ive told them for 3 months im moving may 21st...time is not my friend and theyre makimg matters even worse by adding insult to injury...they have 3 no calls no shows which 2 are lies and mistakes on their part and she wouldnt do anything... I said so u think its fair to punish me bc someone screwed up their notes...then she called me a liar saying the dr makes notes each visit n thats how they know...i said on april. 19th you completely forgot to do any notes bc ur claiming i never even came for my custom trays you CALLED ME IN FOR A FITTING!!

Theyre rediculous...so i said can they please correct the fillinhs theyve put off for months while i wait AGAIN..she said no..that i have to call the day i want to come in... So another slap in the face...

And the only actual cancelation i did was 6 hrs prior bc of a head on collision..and the 2nd was my mother being lifeflighted the day before my scheduled appt so 26 hrs wasnt advance enough... Im discusted and want some type of action here

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Cons:
  • Discrimination no ethics morals and losing my partials
Reason of review:
Extremely discusting customer service, lack of ethics and morals, bad work, purposely misleading info, loss of my precious time and discrimination

Preferred solution: Apology, immediate appts to correctly fill the bad filling t

1 comment
Chania Zdo

And under reason of review...

To correctly refill my fillings that were done incorrectly by the asst...and a rush on the second pair of partials since they lost the first...and an apology for the LYING AGAIN!!

Anonymous
map-marker Bridgeville, Pennsylvania

Do not go here!!!

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This place should not be in business. I've been going to the dentist for years for cleanings, other services. With my insurance change, I had to pick another dentist. So I decided to go to this dental practice located in Bridgeville, PA. This was the worst experience of my life. 10 minutes max for the cleaning. Very disorganized, they refuse typical cleaning services like flouride, panaromic x-rays, no flossing, no sanitary paper for the chair, no polishing, and not even a cup or anything to rinse with while you are having the cleaning (unless you want to spit it out on the floor which is disgusting). Then they use some type of device which causes an extreme loud noise like a siren right beside your ear. I felt like I was in a third world country getting this service. And they make you wait several hours to see the dentist for the exam. It's a scam. Do not go. Especially do not take your children here as they will never want to go to the dentist ever again, it will scar them for life!! After this, I feel like I need to call of my previous dentists and dental hygienists to tell them how much they are appreciated.
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Cons:
  • Waiting room
  • Does not provide adequate requirements for dental care
  • Excessive wait times
Reason of review:
Poor service

Preferred solution: The services of this business should be reviewed to ensure it's meeting standards for a dental practice.

About

Summary

Katsur Dental and Orthodontics is a company which provides all types of dental services. At the present time, the corporate office of Katsur Dental and Orthodontics is based in Pittsburgh. Katsur Dental And Orthodontics currently operates 13 offices located in the Pittsburgh and surrounding areas. Katsur Dental and Orthodontics offers its clients a full range of services to improve their smile. Among the services offered by the company are bleaching, braces, brushing and flossing, cracked tooth syndrome and gum disease prevention and curing, the crown, the fixed bridge, tooth colored fillings, root canal, sealants and wisdom teeth removal.

Katsur Dental And Orthodontics reviews and complaints

Katsur Dental And Orthodontics is ranked 54 out of 302 in Dentistry category

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