Patrick O Mgj

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Still waiting on refund

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Katom - Still waiting on refund
Katom - Still waiting on refund - Image 2
Katom - Still waiting on refund - Image 3

I ordered 12 sets of 6 Victorinox Steak knives in February, thinking they were serrated blades with Rosewood Handles. When I received 3 sets and saw they were straight edged, I called and told Katom that if the remaining 9 sets were not serrated, cancel the order.

I was told they were serrated and I would receive them soon.

When they came, they were straight edged, which REALLY upset my customer.

I was given a return authorization by Mikaela Guriere and was told that I would be charged a restocking fee. CRM01560****.

I called sales, told them I wanted the serrated version, and checked that they were available. During this I talked to Sarah Holland, and told her that if the restocking was 25% I would just sell them on eBay and find another place to buy the serrated ones. She told me that if I ordered the serrated ones, the restocking fee would be reduced to 10%.

I agreed with that, ordered the serrated knives and returned the straight edge knives. The knives were received by Katom in 2 shipments on 3/21/2023. I received the refund for the original 3 sets of knives $319.97 on Mar 21, 2023. I then received $959.92 for the other 9 sets on April 10, 2023.The cost of that portion of the order was $1406.20.

The restocking fee should have been $140.62. The fee I was charged was $446.28. They owe me $305.66. I have talked to several people at Katom over many calls since, and the information given was verified by Mikaela, including that the 10% restock was authorized with the order of the serrated knives.

I still have not received the additional refund. They keep telling me that someone will contact me and they DON'T.

Katom is vying for the worst customer service of any business I have ever dealt with.

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  • Damn little
  • Worst customer service i have had in years

User's recommendation: Be very careful ordering from Katom.


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Verified Reviewer
| map-marker Kodak, Tennessee

Shipped Broken Glass and Stole My Money - Steer Clear

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I ordered new glasses for Thanksgiving this year. Before ordering, I spoke at length with a sales associate and specifically asked how they package glasses, since shipping companies are notoriously harsh on handling shipments. He assured me that not only are they packaged really well, but if anything goes wrong they will make it right.

Well, exactly what I feared would happen, happened. The glasses weren't packaged well, and they arrived broken into a million pieces, and upon opening the box, glass started spilling all over my floor (not too good with kids and dogs around). We immediately took photos, called the company, and that's where all the problems with this company began.

I spoke with Destanie, the supervisor of the entire "customer service" department and beyond being incredibly rude to us, told us that we would have to wait for UPS to come and inspect the packages before they would ship replacements. I explained that there was no way I was keeping a box full of broken glass in my home with kids and dogs around and she finally told me to take extensive photos (which I already had) and e-mail them to her. At that point, she instructed us to to dispose of the glasses. She still refused to ship any replacements, stating that she had to "abide by company policy", but would get on filing a claim with the shipper first thing in the morning and once that had been filed, she would issue our refund so we could go elsewhere.

I tried following up with Destanie via phone but she would never answer, and no one at the company could ever find her. I did send her a few e-mails and she finally responded when I threatened to file a chargeback with my credit card company. Unfortunately, her response was a warning to me about how my credit card would be closed if I filed a chargeback (completely untrue). After reading that, I called my card company, filed a dispute, and of course I am still waiting for that to be resolved.

It is now Dec 4th, and I just received an e-mail from someone named Amanda, who told us that UPS had tried "multiple times" to schedule an inspection with us but we did not respond. Let's be very clear. At no time did UPS ever try to schedule an inspection with us, and anytime there was any communication, we responded immediately. UPS did show up out of the blue one day with a call tag to pickup the shipment, but we explained that we were instructed to dispose of the broken glass and had submitted photos to the seller. They said no problem and left. That was our only communication with UPS.

To date, no refund, and only an e-mail stating that "our claim had been closed" due to our lack of response. I am out $172 and have nothing but wasted time and a bunch of broken glass I had to clean up to show for it.

On another note, we just looked up reviews on this company and it turns out we're not the only ones this has happened to. I can't understand how this company is still in business, or who is purchasing from them. RUN FAR AWAY FROM THESE PEOPLE. THEY ARE CROOKS AND LIARS.

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  • Customer service
  • How they package shipments
  • Refund policy
Reason of review:
Damaged or defective

Preferred solution: Full refund

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