Kathmandu Clothing
Kathmandu Clothing Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kathmandu Clothing has 2.4 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great quality, Keep shap and last, Quality product and professional service.
Cons: Normally never apart from this experience.Recent recommendations regarding this business are as follows: "Check customer feedback before one opens their wallets", "Excellent customer and warranty service. I've been a proud and happy customer of this brand and will continue enjoying their products.", "Buy in shop.", "Need a contact to discuss everything".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kathmandu Clothing has 2.4 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great quality, Keep shap and last, Quality product and professional service.
Cons: Normally never apart from this experience.Recent recommendations regarding this business are as follows: "Check customer feedback before one opens their wallets", "Excellent customer and warranty service. I've been a proud and happy customer of this brand and will continue enjoying their products.", "Buy in shop.", "Need a contact to discuss everything".
Review authors value the most Discounts and Special Offers and Location. Consumers are not pleased with Website and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Kathmandu Clothing Reviews
"Defective merchandise"
Purchased Timber NGX boots with vibram soles. Soles we're defective/substandard and split. Checked with several repair shops and they could help. First went to...
"I recently bought a jumper from Kathmandu Fountangate shopping centre which the feather is coming out from every where and doesn't look clean at all also its getting emtpy."
I have contacted fountangate store to ask their advice and possible way to get my problem fixed, the girl who answered the first time after hearing my concern...
Melbourne, Victoria
Jacket
Washed jacket in washing machine for first time. Reversed side.
The inner cotton is crushed. Not layered back properly.
It's puffer jacket. Washed along with few clothes only
Sydney, New South Wales
Defective merchandise
Purchased Timber NGX boots with vibram soles. Soles we're defective/substandard and split.
Checked with several repair shops and they could help. First went to store to seek assistance/information about repairs. Boot is broken in and only problem is quality (lack there of) of soles. I don't want money I just want my boot fixed.
Store was NO HELP. Rep just blew me off. Went to competitor because was done with Katmandu and they recommend contacting CS Team. I am glad I did.
Ian was professional and understood. All I want is boot fixed or replaced. He recommended getting an assignment from store or have them put me in contact with designated repair shop. (Store rep never suggested nor offered these options - just that they weren't familiar with product and to look online for repair shops).
CST member provided information and requested pictures so CST could do assessment. Ian was brilliant and is the main reason am considering staying a Katmandu customer. To point that returned to Erina shop with information CST provided and this time Store 3IC confirmed information CST provided.
They took pictures and my contact details. Ian with CST should get credit and hope now my boots can be repaired or replaced due to manufacturing defects
Thank you
Eduardo Emiliano Tamayo
User's recommendation: Check customer feedback before one opens their wallets
South Yarra, Victoria County
Exchange gift for something else
My time frame has exceeded 3 months
So, I am told I cant make an exchange.
I have been away not able to return the gift given to me, it has the tags on, never worn.
Missing product
I placed an order on 4 August 2022 ,I still have not received it.
They say all the products are always out of stock.
- Keep shap and last
- Great quality
- Normally never apart from this experience
Preferred solution: Deliver product or service ordered
User's recommendation: Buy in shop.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Replaced my down jacket with a new one and applied current discounts.
My old down jacket had downs leaking from all over it and Kathmandu acknowledged it as a defect and replaced it with a new one and even provided further discount that was applicable to the present day.
User's recommendation: Excellent customer and warranty service. I've been a proud and happy customer of this brand and will continue enjoying their products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Add purchase points to my membership
Hi,
I bought a few items from Kathmandu - Melbourne CBD on 17th December 22, and tge girl working in there forgot to add my purchase to my membership, so I was wondering if you can do that for me.
The transaction no. 334-334**-**647
The barcode number down bottom my recipient is I0334********
Thank you
Hadil
Bulleen, Victoria County
Missing product
Returned product size too big almost 4/5 weeks ago and havent received my order.Just checking to see if its been processed?
Preferred solution: Waiting on my order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
I m try to contact you to discuss my problem. After trying for long hours I can’t contacted to you
Order at outlets store online. They told me it will take 1 week however, its been long I havent got anything.
I am not sure is they are original or not as I got that link on Facebook advertisement. As everything looks so real
User's recommendation: Need a contact to discuss everything
Pakenham, Victoria County
Refund or exchange
My 86 year old mother-in-law purchased a jacket on Friday the 26/8/22. She went to wear it on Saturday and found to tiny holes on the sleeve which she hadn't noticed when purchasing the item.
She took it back today Monday 29/8/22 for an refund or exchange and was refused. I called the store at Northland in Victoria and was told that all the jackets are perfect and it never happens, which I find hard to believe. She is a pensioner who doesn't have $119.00 to throw away. She doesn't want it repaired.
She wants a new jacket or a refund. So where do we go from here.
Please reply asap. Thank you.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Sydney, New South Wales
Voucher
I bought a winterburn longline down coat but I dont think I gave my Kathmandu number for the points. I would like to add receipt to my account to get the points.
Preferred solution: Add my points to get a voucher
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Sent 2 jackets through post Australia for refund
I bought 2 jackets, they were wrong size. I sent the jackets back through post Australia without processing refund.
I havent received my refund yet.
Please help me out with my situation. Thanks
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unprofessional customer service
I spoke to a sales person yesterday and he told me to bring in my faulty jacket that I reported so I drove all the way from Ashhurst 30min away to bring my jacket in today and a (rude manager Indian fella I charge) of the Kathmandu Palmerston North store or sales person told me to come back another day because he needs to speak to the salesman first and I can come back' I told him why cannot he help me or sent the jacket in to get assessed and he told me because it's for training purpose !!!! So I need to accept my time being wasted!!
That customer service is absolute *** and I expect something to be done about it, I have never encountered someone so rule and unprofessional in a clothing store in my life! He would not accept my jacket or help me and sent me away.
- Quality product and professional service
Preferred solution: An apology and my jacket returned to be resolved as a faulty product
I recently bought a jumper from Kathmandu Fountangate shopping centre which the feather is coming out from every where and doesn't look clean at all also its getting emtpy.
I have contacted fountangate store to ask their advice and possible way to get my problem fixed, the girl who answered the first time after hearing my concern hanged up on me the second time I tried no one picked up the third time the guy is telling me it's totally normal the feather is coming out even tho I keep emphasizing how its severe and getting empty still keep telling me if the feather doesn't come out it won't keep you warm which is totally nonsense and stupid.. I want an answer please contact me SAP!!!1
Preferred solution: Let the company propose a solution
Wellington, Wellington
Not received the orders yet
Hi Im sokchea on the 15/08/21 i order 6 packs of the socks amount $105, from online store but i havent receive the items yet , so can u give me call thanks.
Brisbane, Queensland
Waiting months for a warranty repair or replacement
I have waited months and I dot think my goal zero item has been sent away yet. Cbf typing more didn't even have a customer support centre open i tell
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