Kathmandu Clothing
Kathmandu Clothing Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kathmandu Clothing has 2.4 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great quality, Keep shap and last, Quality product and professional service.
Cons: Normally never apart from this experience.Recent recommendations regarding this business are as follows: "Check customer feedback before one opens their wallets", "Excellent customer and warranty service. I've been a proud and happy customer of this brand and will continue enjoying their products.", "Buy in shop.", "Need a contact to discuss everything".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kathmandu Clothing has 2.4 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great quality, Keep shap and last, Quality product and professional service.
Cons: Normally never apart from this experience.Recent recommendations regarding this business are as follows: "Check customer feedback before one opens their wallets", "Excellent customer and warranty service. I've been a proud and happy customer of this brand and will continue enjoying their products.", "Buy in shop.", "Need a contact to discuss everything".
Review authors value the most Discounts and Special Offers and Location. Consumers are not pleased with Website and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Jacket
Defective merchandise
Purchased Timber NGX boots with vibram soles. Soles we're defective/substandard and split.
Checked with several repair shops and they could help. First went to store to seek assistance/information about repairs. Boot is broken in and only problem is quality (lack there of) of soles. I don't want money I just want my boot fixed.
Store was NO HELP. Rep just blew me off. Went to competitor because was done with Katmandu and they recommend contacting CS Team. I am glad I did.
Ian was professional and understood. All I want is boot fixed or replaced. He recommended getting an assignment from store or have them put me in contact with designated repair shop. (Store rep never suggested nor offered these options - just that they weren't familiar with product and to look online for repair shops).
CST member provided information and requested pictures so CST could do assessment. Ian was brilliant and is the main reason am considering staying a Katmandu customer. To point that returned to Erina shop with information CST provided and this time Store 3IC confirmed information CST provided.
They took pictures and my contact details. Ian with CST should get credit and hope now my boots can be repaired or replaced due to manufacturing defects
Thank you
Eduardo Emiliano Tamayo
User's recommendation: Check customer feedback before one opens their wallets
Exchange gift for something else
Missing product
- Keep shap and last
- Great quality
- Normally never apart from this experience
Preferred solution: Deliver product or service ordered
User's recommendation: Buy in shop.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReplaced my down jacket with a new one and applied current discounts.
User's recommendation: Excellent customer and warranty service. I've been a proud and happy customer of this brand and will continue enjoying their products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Melbourne, VictoriaAdd purchase points to my membership
Missing product
Preferred solution: Waiting on my order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Melbourne, VictoriaI m try to contact you to discuss my problem. After trying for long hours I can’t contacted to you
User's recommendation: Need a contact to discuss everything
Refund or exchange
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Sydney, New South WalesVoucher
Preferred solution: Add my points to get a voucher
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent 2 jackets through post Australia for refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnprofessional customer service
I spoke to a sales person yesterday and he told me to bring in my faulty jacket that I reported so I drove all the way from Ashhurst 30min away to bring my jacket in today and a (rude manager Indian fella I charge) of the Kathmandu Palmerston North store or sales person told me to come back another day because he needs to speak to the salesman first and I can come back' I told him why cannot he help me or sent the jacket in to get assessed and he told me because it's for training purpose !!!! So I need to accept my time being wasted!!
That customer service is absolute *** and I expect something to be done about it, I have never encountered someone so rule and unprofessional in a clothing store in my life! He would not accept my jacket or help me and sent me away.
- Quality product and professional service
Preferred solution: An apology and my jacket returned to be resolved as a faulty product
I recently bought a jumper from Kathmandu Fountangate shopping centre which the feather is coming out from every where and doesn't look clean at all also its getting emtpy.
Preferred solution: Let the company propose a solution
Not received the orders yet
Waiting months for a warranty repair or replacement
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