Kate Somerville
Kate Somerville Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kate Somerville has a 2.1 star rating based on 4 customer reviews; consumers are mostly dissatisfied and note a high price level with an unfavorable review distribution.
Positive Feedback
Limited positive mentions; most commentary centers on service, returns, and product problems rather than praise for value or support.
Negative Feedback / Risk Areas
- Kate Somerville reviews repeatedly cite poor customer service and unreachable phone lines.
- Many Kate Somerville customer complaints involve difficult returns and delayed or missing refunds.
- Reports include failed deliveries, broken packaging, and products causing skin irritation.
Key Takeaways for Future Customers
- Expect potential challenges getting a live representative and obtaining a return label.
- Consider the high price against reported return and refund hassles before purchasing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kate Somerville has a 2.1 star rating based on 4 customer reviews; consumers are mostly dissatisfied and note a high price level with an unfavorable review distribution.
Positive Feedback
Limited positive mentions; most commentary centers on service, returns, and product problems rather than praise for value or support.
Negative Feedback / Risk Areas
- Kate Somerville reviews repeatedly cite poor customer service and unreachable phone lines.
- Many Kate Somerville customer complaints involve difficult returns and delayed or missing refunds.
- Reports include failed deliveries, broken packaging, and products causing skin irritation.
Key Takeaways for Future Customers
- Expect potential challenges getting a live representative and obtaining a return label.
- Consider the high price against reported return and refund hassles before purchasing.
Media from reviews
Tired of being ignored?
Port Orange, Florida
Order KS413398
No customer service, customer service, customer service, customer service to a 20 plus year customer.
Product batch code
Poor customer service! Your phone rang once, then the call was disconnected. It happened several times.
User's recommendation: Don't buy their products until their customer service gets better. These products are TOO EXPENSIVE to receive poor service.
Newark, New Jersey
I have tried continually to get a real person on the phone but without any success. I want to return tge product I ordered...please send me a mailing label for the return
I cannot get a person on the phone to return the product, please send me a mailing label so I can return the product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailed delivery
You could contact me. I have not been able to get any information or contact you regarding the failed delivery
Brooklyn, New York
WANT TO RETURN ITEM>>>PLEASE SEND NEEDED LABEL
Want to make return..no help from you...bogus phone #??? as no one ever answers.Such poor customer service!
No incentive to purchase from you again.Please send LABEL...no nonsense re contacting your website to wait for your reply.
why would you ask me to fill out a survey?
Please address my problem You should be reported to the BBB. Read your emails and give this customer what she needs to return an item.!
User's recommendation: Get contact telephone numbers. Very difficult to return item/s horrible customer service!
Brooklyn, New York
WANT TO RETURN ITEM>>>PLEASE SEND NEEDED LABEL
Want to make return..no help from you...bogus phone #??? as no one ever answers.Such poor customer service! No incentive to purchase from you again.Please send LABEL...no nonsense re contacting your website to wait for your reply.
User's recommendation: do not buy from this company...it makes returning an item so very difficult and the customer service telephone# is bogus!!!
Boulder, Colorado
A product I customer service has dyii I'll not returned my call after leaving several voicemails ordered has a pump that does not work
Poor customer service. Would like a return call from customer service. I have been waiting too long.
User's recommendation: Better customer service, I have been waiting for someone to return my call. My eye cream is brand new and nothing will come out of the pump.
Arundel, Maine
I never received my order
My order was not received after a week & a half & it was sent back to sender. I am trying to get my refund ASAP however customer service has not returned my issue.
User's recommendation: Do not order untrustworthy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have not received my refund
Placed order which I did not receive the discount then was told they were sending me a refund which still has not come.
Preferred solution: The refund of $42
User's recommendation: I like the product but the customer service needs improvement
Phoenix, Arizona
Bad product
The second I put the product on my skin it started to burn and my face was so red I wish to not receive anymore skin products the two products that did this are: pineapple glow mist and the Kate Somerville moisturizer
Trying to locate product on website-cannot find Sonerville360 Tanning towelettes
Wont return my call to answer my question about not being able to locate a product on their website
Wharton, New Jersey
Can’t Locate Your Product
I want to order “Somerville 360 Face and Body Self Tanning Towelettes“ and I cannot find them. I have looked everywhere, no exaggeration, and they are all out of stock.
I hope you can tell me where I can buy them. Thank You.
Order status
I di md not receive my purchase I made early/mid March.
The replacement delivery that was requested and send did not make it to my house either.
I tried calling customer service without success. At this point I would like to cancel my order and get a refund.
As I could not get a hold at Kate Somerville customer service I asked my bank to dispute the charges
Preferred solution: Full refund
User's recommendation: Be available via phone
Los Angeles, California
Broken cap on new tube of product
bought it Sat out of state. Got home Sun.
Opened it Mon. The nipple on the flip cap that would close into the dispenser opening isn't there meaning (a) the cap won't close and (b) product leaks out. (I bought this size for travel.) Called the company - they want my second born child, proof of purchase (because I spend my whole day looking for ways to scam people), a screen shot of my Sephora account (whatever that means). Their *** QC, their *** CS .
. .
and no I won't chase around to get them what they want so they can send me new product. I'll just not use their line going forward (too bad - it took me a long time to find an exfoliating product I really liked) and happily spread the word of their response.
Preferred solution: companies to behave better when an issue is clearly not the consumer's doing, and don't ask the consumer to submit to conditions in order to get resolution.
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I am having an issue as well with Kate Somerville's products! I spent over $250.00 and I have seen zero results! I reached out to them and they said they refunded my money, but they have NOT!