Kate Somerville Reviews

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order customer service dispenser shot child proof home state tube screen
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Bad product

Kate Somerville - Bad product
Kate Somerville - Bad product
The second I put the product on my skin it started to burn and my face was so red I wish to not receive anymore skin products the two products that did this are: pineapple glow mist and the Kate Somerville moisturizer
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ID
#2817318 Review #2817318 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

Trying to locate product on website-cannot find Sonerville360 Tanning towelettes

Wont return my call to answer my question about not being able to locate a product on their website
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ID
#2087150 Review #2087150 is a subjective opinion of poster.
Location
Hiram, Georgia

Can’t Locate Your Product

I want to order “Somerville 360 Face and Body Self Tanning Towelettes“ and I cannot find them. I have looked everywhere, no exaggeration, and they are all out of stock. I hope you can tell me where I can buy them. Thank You.
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ID
#1982987 Review #1982987 is a subjective opinion of poster.
Location
Wharton, New Jersey
New Reviewer

Order status

I di md not receive my purchase I made early/mid March. The replacement delivery that was requested and send did not make it to my house either. I tried calling customer service without success. At this point I would like to cancel my order and get a refund. As I could not get a hold at Kate Somerville customer service I asked my bank to dispute the charges

User's recommendation: Be available via phone.

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ID
#1847880 Review #1847880 is a subjective opinion of poster.
Service
Kate Somerville Shipping Service
Loss
$163
Preferred solution
Full refund

Broken cap on new tube of product

Kate Somerville - Broken cap on new tube of product
Kate Somerville - Broken cap on new tube of product
bought it Sat out of state. Got home Sun. Opened it Mon. The nipple on the flip cap that would close into the dispenser opening isn't there meaning (a) the cap won't close and (b) product leaks out. (I bought this size for travel.) Called the company - they want my second born child, proof of purchase (because I spend my whole day looking for ways to scam people), a screen shot of my Sephora account (whatever that means). Their *** QC, their *** CS . . . and no I won't chase around to get them what they want so they can send me new product. I'll just not use their line going forward (too bad - it took me a long time to find an exfoliating product I really liked) and happily spread the word of their response.
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1 comment
#1470828

I am having an issue as well with Kate Somerville's products! I spent over $250.00 and I have seen zero results! I reached out to them and they said they refunded my money, but they have NOT!

ID
#1079136 Review #1079136 is a subjective opinion of poster.
Location
Los Angeles, California
Product
Kate Somerville Cleanser
Reason of review
Poor customer service
Loss
$100
Preferred solution
companies to behave better when an issue is clearly not the consumer's doing, and don't ask the consumer to submit to conditions in order to get resolution.

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