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Updated on 08/27/2021

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Kate Somerville Reviews

4 rated reviews Satisfaction analysis

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263 CLAIMED LOSSES

5 TOTAL REVIEWS

Kate Somerville Overview

Kate Somerville was first mentioned on PissedConsumer on Feb 03, 2017 and since then this brand received 5 reviews.
Kate Somerville ranks 25 of 1056 in Cosmetics and Personal Care category. The overall rating of the company is 3.5 and consumers are mostly neutral.
Recent recommendations regarding this business are as follows: "Be available via phone".

View full Kate Somerville overview

Rating Details

4 rated reviews

Advertised vs Delivered	5/5
Location	5/5
Price Affordability	4/5
Diversity of Products or Services	4/5
Customer service	4/5

Customer Satisfaction

Contact Kate Somerville Customer Service

Website:

www.katesomerville.com

Mailing Address:

144 S. Beverly Drive, Suite 500

Beverly Hills, California 90212

United States

Phone:

(800) 984-5283

Contact Kate Somerville Customer Service

Kate Somerville Reviews

PissedConsumer2817318 of Phoenix, AZ Aug 27, 2021

Bad product

3.1

The second I put the product on my skin it started to burn and my face was so red I wish to not receive anymore skin products the two products that did this are: pineapple glow mist and the Kate Somerville moisturizer

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#2817318

Location

Phoenix, Arizona

New Reviewer

Rheana Ppg Jul 29, 2020

Trying to locate product on website-cannot find Sonerville360 Tanning towelettes

3.4

Wont return my call to answer my question about not being able to locate a product on their website

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#2087150

Location

Hiram, Georgia

PissedConsumer1982987 of Wharton, NJ Jun 11, 2020

Can’t Locate Your Product

5.0

I want to order “Somerville 360 Face and Body Self Tanning Towelettes“ and I cannot find them. I have looked everywhere, no exaggeration, and they are all out of stock. I hope you can tell me where I can buy them. Thank You.

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#1982987

Location

Wharton, New Jersey

New Reviewer

Melanie H Oib Apr 01, 2020

Order status

2.6

I di md not receive my purchase I made early/mid March. The replacement delivery that was requested and send did not make it to my house either. I tried calling customer service without success. At this point I would like to cancel my order and get a refund. As I could not get a hold at Kate Somerville customer service I asked my bank to dispute the charges

User's recommendation: Be available via phone.

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#1847880

Service

Kate Somerville Shipping Service

Loss

$163

Preferred solution

Full refund

PissedConsumer1079136 of Macedonia, OH Jul 25, 2017

Broken cap on new tube of product

bought it Sat out of state. Got home Sun. Opened it Mon. The nipple on the flip cap that would close into the dispenser opening isn't there meaning (a) the cap won't close and (b) product leaks out. (I bought this size for travel.) Called the company - they want my second born child, proof of purchase (because I spend my whole day looking for ways to scam people), a screen shot of my Sephora account (whatever that means). Their *** QC, their *** CS . . . and no I won't chase around to get them what they want so they can send me new product. I'll just not use their line going forward (too bad - it took me a long time to find an exfoliating product I really liked) and happily spread the word of their response.

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1 comment

PissedConsumer1470828 Apr 27, 2018 #1470828

I am having an issue as well with Kate Somerville's products! I spent over $250.00 and I have seen zero results! I reached out to them and they said they refunded my money, but they have NOT!

0 0

#1079136

Location

Los Angeles, California

Product

Kate Somerville Cleanser

Reason of review

Poor customer service

Loss

$100

Preferred solution

companies to behave better when an issue is clearly not the consumer's doing, and don't ask the consumer to submit to conditions in order to get resolution.