David W Fkv

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Fake web page

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The rep told me he would send me an email to remotely use my pc to fix an issue and never did. Stop using packies to do your jobs. Get rid of all foreign speaking people that do not speak good English for God's sake.
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Pros:
  • Safe
Cons:
  • Foreign speakers

Preferred solution: Remove PayPal from Kaspersky

User's recommendation: English speakers only

JAY P Nfp

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Verified Buyer
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Verified Reviewer
| map-marker Ahmedabad, Gujarat

Refund issue

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Kaspersky Lab - Refund issue
I already gave a request for my refund.still my money is not refunded. Order number- 3FC7WDX9VQQ Assistant id- INC00001547****
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User's recommendation: NOT A GOOD PRODUCT

Geetam S Qax

For help

Call not connecting when I'm calling your Kaspersky department it is likely a wrong number I have call with you
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Preferred solution: Installation support

Anonymous
map-marker Rochdale, Rochdale

Refund

I PURCHASED A PLAN FOR £16.99 I contacted customer,er services I was told plan did not work for me so I asked for a refund I tried to do this but the person I spoke to spoke very poor English I am 89yrs of age and little knowledge of computers I would if someone could sort it out and give me a refund
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Anonymous
map-marker Spring, Texas

Making sure kapersky is working

I have no complaints with kapersky I was just making sure that everything was working properly and it is Thank you
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Anonymous
map-marker Ballwin, Missouri

Tried everything but I can't activate my app

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Unable to speak with anyone even after I had a phone number to call them. All I wanted was to get my phone setup with their products. I guess once the customer is had he is well forgotten. I'm really looking for another security suite. Maybe I'll give Norton a try.
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User's recommendation: Think twice. These guys are buried in bureaucracy . Hard to get anyone.

Anonymous
map-marker Austin, Texas

Kaspersky antivirus let my Kaspersky account get hacked, how does that happen?

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I contacted Kaspersky antivirus earlier today because their program erased my entire hard drive. On top of all my information being deleted permanently the agent I spoke to ask who b.robert@***l was because he was a co-owner of my account. An antivirus company got hacked not an email address the actual antivirus company. They completely sidestepped the issue, refused to tell me how this happened, or who this person was, or why they allowed it. Stay away from these crooks, they are absolute crooks, the worst! Evil
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User's recommendation: this is a highly illegal company everything you read on Google is true stay away from them

Anonymous

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Verified Buyer
| map-marker Kuala Lumpur, Kuala Lumpur

Kaspersky endpoint license got problem

Kaspersky Lab - Kaspersky endpoint license got problem
Kaspersky Lab - Kaspersky endpoint license got problem - Image 2
Kaspersky Lab - Kaspersky endpoint license got problem - Image 3
Hi ! Hello !!! My laptop suddenly bop up this type of massage , hat happen? Anyone can help me ? ???
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Amy G Wkh

Clearance void

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Why does my extra territorial application of MBS Vision Software 2030 extend into my flesh in your phone line? The lunacy of Dr. Hughes is ending most of the Spanish Kings conglomerate empire holdings. AT&T is the roaming device. Please fix. Update: your Lab Scientist did an outstanding job. Thank You.
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Pros:
  • Promised the protection
Cons:
  • Tech support

Preferred solution: You did fix. Thank You. Let’s make sure it’s permanent.

User's recommendation: Notify Kaspersky if you have a problem they do fix.

Anonymous
map-marker Hyderabad, Telangana

Activation Code Send me plz

Dear Customer, As requested, Rs. 859.60 has been debited from your Account No. XX7302 on 19-APR-23 through Kotak Mahindra Payment Gateway vide Ref No. 018726**** against merchant OSPAYU
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Victoria C Eyx
map-marker West Palm Beach, Florida

Having issues with being billed without letting me know.

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I wasn't told that I would be receiving recurring bills. I expected an email or some sort of communication before being billed after the initial bill.
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Loss:
$87
Cons:
  • I was advised about recurring bills

Preferred solution: Full refund

Abdirahman M Phx

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Pending my Order

Kaspersky Lab - Pending my Order
I have purchased a kaspersky small Business and I pay my order so i want to know why my order is pending.
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Preferred solution: Deliver product or service ordered

Resolved
Tomme R

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Verified Reviewer
| map-marker San Antonio, Texas

Resolved: Kaspersky is a SCAM, i.e., once you subscribe you will never get rid of them and they keep charging you even several years after cancelling.

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Updated by user Mar 09, 2022

Company fixed the issue and I have been provided with partial refund. Kaspersky did not refund me, my bank credited me..

Original review Mar 09, 2022
At the time I subscribed, I turned off the auto-renew feature and paid manually the following year. I cancelled after 2 years of use, and went into my account to confirm my auto-renewal was turned off---some how it was on, so I turned off again. Last year, 2021, I was charged and was able to call; I spoke with someone who confirmed my cancellation and assured me I would not be charged again. I was charged again on January 14, 2022 $86.59, only now I can't talk with anyone at Kaspersky and when I try to handle online, I get referred to Digital River. When I contacted DR (sending an email is the ONLY CHOICE), they referred me back to Kaspersky. Creating a contact loop is quite the scam. I will be reporting Kaspersky to my state's AG as well as other appropriate authorities.
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Pros:
  • Used to be the best in the business
  • It was a fraudulent transaction on my credit
Cons:
  • I will never use again
  • Non existent customer service
  • No customer support

Preferred solution: Stop the auto-renewal after cancellation.

User's recommendation: DO NOT PURCHASE. If you have, contact your bank and sign whatever you need to, to stop the annual charges.

Debra B Edu
map-marker Lakeville, Massachusetts

No success in your website for refund

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Want refund for unauthorized subscription after many attempts on the website I will be reporting to the better business bureau
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Loss:
$101
Pros:
  • It was a fraudulent transaction on my credit
Cons:
  • Customer service
  • No customer support

Preferred solution: Full refund

User's recommendation: Don’t buy

Anthony L Dkf
map-marker Mitcham, England

Can’t get through

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You have taken unauthorised money from me. I want it back. I want this matter resolved urgently I have Called previously and was given a reference and called back today to get my refund but your staff member does not recognise it.
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Loss:
$25

Preferred solution: Full refund

User's recommendation: Nope