Manufacturer: Kaspersky Lab Category: Antiviruses Clear all filters (8 of 8 reviews match)
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I bought Kaspersky Total Security 2017 for use on 5 devices. I use it on my PC and the Android phones of me and my wife - 3 devices. Then I tried to download it to the Ipads of me and my wife today, Jan. 22, 2017. It was not available in the Apple store so I called customer support. I was told it is not available for Ipads. As far as I can tell, Kaspersky's marketing information DOES NOT DISCLOSE that it is not available for Ipads (thought it...
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2.2
I didn't like
  • Misleading marketing-not disclosing not avail for ipads
#995388
They will auto renew you without any contact.They have no support. The product is slow and cumbersome. Arrogance abounds. The product lets viruses by easily. Don't get mad get even. Just google Anti virus software a google every morning noon and night for a year and click their paid ads. Take a nice *** out of their budget. Those ad clicks go off at between $4 dollars -$ 9 dollars dependent on the exact search phrase. Very gratifying to blow up...
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I purchased Kaspersky Total Protection 2017 online and downloaded it. Well, I lost my ability to add favorites to my favorite list and I wasn't able to get into my online banking account even though I hadn't set up the money part of the software. I called Kaspersky and they said it was IE 11 fault and to call them. I asked the Microsoft Community about this and they said Kaspersky had put out a notice about a bug it had. I called them back and...
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I had purchased Kaspersky's full protection package over one year ago.However I am no longer using it. After trying on several occasions to renew online but being unable to because I kept getting this message about no internet connection (I assure you my internet connection was fine), I phoned their "customer service" department. It should be named the So-Called Customer Service Department. When I explained the problem, i.e. that I was unable to...
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2.6
I didn't like
  • Non existent customer service
#921010
I downloaded Kaspersky Total Security on 07/15/16 for $64.88. Within 1 day DNS Unblocker started popping up which renders your computer almost useless along with multiple other pop ups. Called their help line today and surprise, they wanted $299.99 to fix it, I was told that my system was corrupted on my network, which is impossible. Their tech's attitude completely changed when he was told we weren't giving them any more money. This is an...
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I signed up and paid for Kaspersky Total Security in February 2016. In mid-May 2016 my computer picked up an adware problem known as DNS Unlocker - unwanted ads pop up when surfing the internet blocking content of the search. I called Kaspersky customer support (CS). The first Rep said he was emailing me a link to eradicate the problem. He sent the link but it required a user name and password. I called CS again and was sent another link...
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1.5
I liked
  • Fact i could get customer service on the phone easily
I didn't like
  • Kaspersky couldnt find malware on my computer
#849576
Took the laptop to a professional computer diagnostic technician and they not only found the malware but found that it had spoofed itself into ten variations and that everytime they tried to clean one it would spoof up another versions. Infected root directory as well. the technician is now down to one version, but the cleaning tool they used cannot complete the task because Kaspersky is blocking the removal. Six months plus and still can't used the laptop, thanks Kaspersky for the "totally worthless" Total Security...
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Anonymous

Tim No help still from Kaspersky, the reply was scripted "previous ticket closed due to no reply, please submit a new service request".
If it wasn't automated the person who re...

2.3
I didn't like
  • Customer service
  • Thought it was something that worked but did not
#843352
I was charged twice for a years subscription from Kaspersky within two months of my renewa, i tried speaking to somebody but they said its not there dept say they passed me to another auto robot answering service which got me no were but feeling very frustrated plus they have been unable to sort my virus problem which i found my self which is in my windows browser i am not happy with these people and do not intended to renew next years...
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2.0
I liked
  • I like not much about it
I didn't like
  • Inability to resolve billing issues
  • Not happy with these people
  • Customer service
#833374