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On 2/26/17, I sent an email to Kaspersky: I just received another email that your company started another auto renewal and charged $120.77 ($10.78 tax) to my account again.  I do not like your aggressive tactic of charging me without my approval.  I started to feel...
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#1014224
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I read some of the complaints below and was shocked to read that a couple of people actually got a hold of a person to complain to. I would pay $100 just to get to that point and *** about their crappy customer service. I very reluctantly tried to sign up again for...
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1.8
I liked
  • I like not much about it
#1010620
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I bought Kaspersky Total Security 2017 for use on 5 devices. I use it on my PC and the Android phones of me and my wife - 3 devices. Then I tried to download it to the Ipads of me and my wife today, Jan. 22, 2017. It was not available in the Apple store so I called...
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2.2
I didn't like
  • Misleading marketing-not disclosing not avail for ipads
#995388
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Antivirus Review

#943432
1.0
They took money out of my bank account before my yearly subscription was up ! & they also got my bank account overdrafted . Make sure you are very careful if you ever decide to pick this company which im 100% sure i never will again
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Kaspersky Lab Customer Care Review

#904129
1.0
I forgot my login password for Kaspersky Mobile Security and emailed them 4 times and I'm still waiting for an answer. They also said they'd sent an email to me but I haven' t received any. Very bad way to treat a customer who's paid for their programme.
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Kaspersky Anti-Virus Review

#672470
Had Kaspersky anti virus on computer a few yrs back and we got rid or it after we couldn't get decent internet connection. Contacted Kaspersky and was told it was cancelled. Now 3 yrs later find they're still charging credit card. And I can't reach customer service to cancel. Finally stopped them thru Bank of America customer service.
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They will auto renew you without any contact. They have no support. The product is slow and cumbersome. Arrogance abounds. The product lets viruses by easily. Don't get mad get even. Just google Anti virus software a google every morning noon and night for a year and...
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To begin with, the product is garbage. Blocks sites I know are safe with no option to unblock them without going through (literally) 16 steps. So, decided it was not for me, the site blocks me from logging in to my account. Try to "recover password" (even though I know...
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Anonymous

Anonymous I've had similar problems with Kaspersky. It's blocked sites that I use every day and asks really *** questions every time I go into them, thinking the sites are a real threa...

1.0
I didn't like
  • Runaround to deny me my refund
#983086
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In December 2015 I contacted Kaspersky re: refunding my unauthorized subscription renewal and cancelling the auto-renewal on my subscription. I received my refund and was assured the auto-renewal had been canceled. On my latest credit card statement, I found a $109.99...
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Anonymous

John Ya, I had a similar problem with auto renewal. I went into their website, deleted my credit card information and close my account... thinking this would take care of an auto ...

Anonymous

Anonymous same thing happened to me I use this software year to year for about 5 yrs I didn't set for auto renewal either straight up fraud!!!!!!

I purchased Kaspersky Total Protection 2017 online and downloaded it. Well, I lost my ability to add favorites to my favorite list and I wasn't able to get into my online banking account even though I hadn't set up the money part of the software. I called Kaspersky and...
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Bought $229 support package, received lackluster support due to lack of "Log Me In" and had to use join.me so we went at baby step speed and used tools that are freely available on the internet. One hour total time and they could only come up with a System Restore...
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We have been a customer for about a year now and honestly doesn`t perform any better than a free version.Recently we had to call tech support. Technician took control of our computer. He proceeded to try to sell another 99.00 3 month package. When my wife declined he...
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2.5
I didn't like
  • Customer service
#953341
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Contact Kaspersky Lab

Headquarters Address:
Kaspersky Lab Americas Headquarters
500 Unicorn Park, 3rd Floor
Woburn, Massachusetts 01801
Phone:
(866) 328-5700
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October 31, 2016, I made a call to kaspersky after purchasing and installing ultimate internet protection. After finding many problems afterward, I called Kaspersky to see if I could resolve this. After kaspersky insisted that they had to take control of my laptop...
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Anonymous

Anonymous After putting Kaspersky on my lap top I now cannot use my emails, as it takes me of line. Buy from Paypal and it dictates up grades whether I want it or not as it makes my lap...

1.0
I didn't like
  • I was scammed into buying something that was not needed
  • Inability to resolve billing issues
  • Not happy with these people
#950747
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