Anonymous
map-marker East Grinstead, West Sussex

Awful service

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After a long day at work I wanted a kaspas (which is my favourite) and I made the effort to drive down there and get one. I made an order of which was x2 Strawberry indulgence crepe with extra chocolate sauce which I paid extra for.

After driving back home and opening the box it was appalling. Badly presented and no care in the presentation what so ever. Hardly any chocolate sauce, and mainly just the pancake with mushy strawberries which tasted like a Yorkshire pudding. I was very upset about this as I paid £15 for this to be bland and messy and not what you advertise.

Not impressed. I tried to call my local kaspas in canterbury but the number that I repeatedly phoned did not go through.

Tried numerous phones but nothing worked. Disappointed

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User's recommendation: If I ask for extra chocolate sauce and pay extra then simply do that for the customers as that’s taking money and not providing what the customer asked for

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