Kasa Smart
Kasa Smart Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kasa Smart has 3.0 star rating based on 8 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: All good have different devices with kasa smart will always get kasa smart products, Convenient, Convince.
Cons: Customer service, Impossible to get help also bring a party with amazonthey can blame each other without the ability accept responsibility for product problems, Support is non-existant.Recent recommendations regarding this business are as follows: "Beware of customer service", "Terrible customer service", "Have your model number it helps the process to go smoothly.", "Yes definitely".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kasa Smart has 3.0 star rating based on 8 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: All good have different devices with kasa smart will always get kasa smart products, Convenient, Convince.
Cons: Customer service, Impossible to get help also bring a party with amazonthey can blame each other without the ability accept responsibility for product problems, Support is non-existant.Recent recommendations regarding this business are as follows: "Beware of customer service", "Terrible customer service", "Have your model number it helps the process to go smoothly.", "Yes definitely".
Review authors value the most Website and Diversity of Products or Services. The price level of this organization is medium according to consumer reviews.
Palm Desert, California
Can't get my Kasa smart plug to link up to my Wi-Fi
The number that you gave me to call, just let me into a menu loop. Then I got some kind of a chat with someone that did not resolve the problem.
They just repeated the questions over and over. Terrible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
In op smart plug
Clicking noise only. Not working at all.
They needed the old one back, not knowing I trashed it. So they would not send another one.
- Convenient
- Customer service
Preferred solution: Another small plug.
User's recommendation: Beware of customer service
Resolved: Smart switch stopped working
There was a power outage. Afterward, all of my Kasa devices worked except for one.
There was no phone number available to call. There was no chat available.
Only email help was available. That really isn't sufficient to resolve any problems.
- Support is non-existant
Preferred solution: assistance to get smart switch working again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
In op smart plug
Clicking noise only . Not working at all I am very familiar with the product due to the fact I have several smart devices in my home .
I called customer support and they said they needed the smart plug that wasnt working and un fortunately unknown to me being upset after several hours trying to troubleshoot I threw it in the trash. So they said they couldnt help me without the old one and didnt even offer me some time courtesy replacement on this $7.00 dollar item .Its very sad the really dont care about loyal customers.
- Convince
- Customer service
Preferred solution: A replacement
User's recommendation: Terrible customer service
Turn on light buld
I was able to turn on three smart light bulbs by myself, but couldn't get the last one for some reason. The representative helped me to turn on the fourth bulb and it's always easier when done with a customer rep. Thanks.
- All good have different devices with kasa smart will always get kasa smart products
User's recommendation: Yes definitely
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer service support
After jumping through hoops for over an hour, I finally got through and said hello. I was hung up on.
After trying to get help for my smart bulb for a total of 3 hours, I'm too frustrated to deal with it. I'll never buy another product from them.
- Impossible to get help also bring a party with amazonthey can blame each other without the ability accept responsibility for product problems
Preferred solution: Get help or a replacement. Bottom line.
Baton Rouge, Louisiana
Ms.Jeline was very helpful and patient. She walked me through my reset and I got it done successfully.
Once I got the model number everything went well, Jeline was able to walk me through the factory reset process and got my device back online and I'm able to use my phone to control the system.
User's recommendation: Have your model number it helps the process to go smoothly.
Set up motion switch
Had connection issues. Woojin was attentive and worked towards a solution. The issue was resolved and is now working well.
- Works well good customer support
Meridian, Mississippi
How to reset my Kasa cameras
They dont take calls there customer service is terrible wont buy there product anymore dont recommend them to anyone
Stone Mountain, Georgia
We are having problems setting up our monthly recording plan
Yes, we needed to add the recording system to our other 2 cameras. We needed help doing it. Please have someone contact us.
Lithonia, Georgia
My billing
No one helped me when I called they put me on hold and hung up and I was very disappointed because I didnt get to talk to nobody so you guys got my survey now I didnt like the way I was treated I want be calling back no more.so what yall want me to do or say
Naples, Florida
Device no longer works. Can't fix
Power outage. All other Kasa devices work except this one. I need help but there is no chat available & no phone #
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