Kasa Smart Reviews
Kasa Smart Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kasa Smart reviews show a 3.0 star rating from 13 customers, 36% would recommend, and overall neutral sentiment with mixed experiences on devices, subscriptions, and service.
Key Takeaways for Future Customers
- Many praise device variety and mid-range price, but expect setup hurdles.
- Be prepared to contact technical support for Wi‑Fi pairing and camera setup.
- Check subscription and billing details closely; some report plan and refund issues.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service and unreachable support.
- Frequent reports of devices losing connection after updates or not pairing to Wi‑Fi.
- Subscription and billing problems, including missing service months and recording access.
Positive Feedback
Some customers find the products convenient and durable, and several agents received praise for resolving setup issues and technical support calls.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kasa Smart reviews show a 3.0 star rating from 13 customers, 36% would recommend, and overall neutral sentiment with mixed experiences on devices, subscriptions, and service.
Key Takeaways for Future Customers
- Many praise device variety and mid-range price, but expect setup hurdles.
- Be prepared to contact technical support for Wi‑Fi pairing and camera setup.
- Check subscription and billing details closely; some report plan and refund issues.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service and unreachable support.
- Frequent reports of devices losing connection after updates or not pairing to Wi‑Fi.
- Subscription and billing problems, including missing service months and recording access.
Positive Feedback
Some customers find the products convenient and durable, and several agents received praise for resolving setup issues and technical support calls.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Power strip problems
Having problems with two power strips. Unable to sell them by myself, so I'm trying to contact customer service. They answered in Chinese; that doesn't help me at all.
User's recommendation: Do not buy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAll or none
I bought 2 new smart plugs. They worked till I did the update then I had nothing.
We tried to troubleshoot but he said it was my internet.
Seems to be an easy out. I still do not have them working.
Irvine, California
I need help in having my video tilt camera work properly
My Kasa video tilt camera is not recording even after I made the payment for a one year subscription
I need help in having my camera function properly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Queens, New York
Nothing got resolved
DONT PURCHASE THIS PRODUCT. Their customer service is HORRIBLE.
Outsourcing their entire department.
*** me this, how can you expect someone, half a world away to understand your local issues. How do these companies expect to understand when customs are different?!?
I was disrespected as a consumer by the "agent/tech" that I was assisting me. He refused to listen as I was explaining the situation to him.
He hung up on me. To FURTHER add insult to injury I kept calling back, no answer. I was continously placed on hold.
FINALLY someone from tech support returned my call, only to be denied a US-based escalation department supervisor. In the end NITING was resolved!!
- No pros
- All con
User's recommendation: Purchase I different product!!!
Charlotte, North Carolina
Their product in itself is pathetic, but Customer Services even worse stay the heck away from this product from this manufacturer
I have been trying for almost 2 weeks to get in touch with these people. Try to figure out why all of a sudden several of my devices from this manufacturer are not working and they refused.
They make it very difficult and refused to allow me to speak with anyone. Product is awful Customer Services 1000 times worse thanks for nothing.
User's recommendation: Don’t buy this product pick a different manufacturer
Charlotte, North Carolina
Technical support before I return all these products
No Customer Service product doesnt work bought it again just to make sure the ones that I had gotten were not just manufactured defect and the other ones did the same thing. None of them work.
I have six of these things and none of them work. What a disgrace.
User's recommendation: Don’t buy this product
Silver Spring, Maryland
Reconnect to wifi
I called 3 times, suddenly they do not hear me, but worst never return the call.
I left several messages to receive a call back and no one call me.
I still have the problem, my Kasa camera are not connected.
Thanks.
***
West Palm Beach, Florida
Can't get your camera working
Keep him when I get the icon on the box.It didn't work, couldn't find a website.It said where everybody calls out thing.I have two cameras a ring outside and I have on my backyard.I have a samsung camera and both work.Great.This one is pain but a pain in the butt
User's recommendation: Don't even buy the camera.There's no customer support.You can't talk to nobody.And once you touch back and forth, that's crazy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Casa Grande, Arizona
Subscription
I had bought a one-year plan for 29.99. And it only gave me one month, from March 7, 2026, through April 7, 2026. I would like to discuss what I could do.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat Job
Customer care is very important thank you I truly appreciate the service. I have been provided with Kasa.
Las Vegas, Nevada
Plug does not function
- - Cannot connect HS103 Kasa Smart Plug.
- - Issues seem related to a WiFi conflict.
- - Has purchased several Kasa Smart Switches with no problems.
I cannot connect my KASA SMART PLUG.
I'm still having issues in my attempts to connect my HS103 Kasa Smart Plug. It appears to be a conflict with my WiFi. Very frustrating, I have purchased several Kasa Smart Switches with no problems.
User's recommendation: Be patient, this company will eventually make it work.
Richmond, Virginia
Tech support
I called looking for tech support, unfortunately no tech support was available. I was promised a call back shortly, but theyDidnt return my call
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI will have to purchase the items see if it works
I bought 2new cameras and they do not have a recording chips, would like to know why and how to get them in for working properly recording
Ocoee, Florida
Have 9 smart switches that work perfectly but have two that don't connect to app every thing I've tried does not work. Every time I call to get technical information can not speak to a per
Have 9 smart single light switches that work correctly. But I have two more to pair to the app, and they won't connect.
Preferred solution: Help from a real tech support person not AI !@!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
The Bronx, New York
Trouble with camaras
- - It will not connect to Wi-Fi.
- - It has been reset about 15 times, disconnected many times, and still cannot connect.
It will not connect at all to the Wi-Fi and I don't understand why this is happening. I tried resetting it about 15 times, disconnected a lot of times, and still nothing. I don't know what else to do???
- Very easy to use
- Simple to install
Preferred solution: For the camera to work i need it to work
New York, New York
I’m a senior citizen and I can’t get my Kada Sport Pan Tilt Camera to work
Sorry to say I couldnt get my camera disc in, and get the camera to rotate. Your customer service was a very big help. Thank you for helping this Senior citizen out.
User's recommendation: Call Tech Support if you need help. They’re the best.
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