Karp Kia

WORST SERVICE DEPARTMENT !!!

DOES NOT ANSWER CALLS, MORNING, NOON OR NIGHT

SO IF THEY DON'T ANSWER CALLS OR CALL BACK AFTER VOICE MAIL IS LEFT, THEN IT'S GAME OVER !!

Very unhappy with kia service at Karl Kia in Rockville centre

I took my 2016 Sedona because an issue I was having with the car needing a boost when it sat an hour or so all the time especially overnight I would have to get someone to give me a boost.i made an appointment with Karl service,got a boost and took it to karrp service..later that day they contacted me to say it was the battery. and they also the car had a recall on it..they told me the battery would cost $500.00 which I thought was rediculus,and I told them no.i was also charged a diagnostic fee of $206.00.when I went back to pick up the car,they told me they couldn't do the recall because there was not enough power in the battery to do the recall,I feel they didn't do the recall because I didn't buy the battery from them which I felt they could have alternative method to do the recall which should have been done regardless

Tried to repair my sorrento and charged me, blew up the engine, refused to repair it. Went to another Kia dealer and cost me $4500.00 plus for a new engine.

Not good for Karp to do that to someone, especially another merchant in Rockville Centre.

A lot of customers will hear this negative review. So best of luck trying to keep your customer retention going.

SDA

After being contacted by their general manager, the following

A response to Karp Kia. As of 0ct 2nd 2018. The concern that this dealer has is only at face value. Karp Automotive will use any excuse " we no longer have any records your history has been " Purged" " not accepting any responsibility or offering any customer resolution . Even though there is complete documentation to support all, Karp Kia attempts to keep control by using these excuses a more.

However, much to their chagrin, they unable to protect their customer retention which will through advertisement and word of mouth go quickly and effectively down hill. -

SDA

Follow Up - Oct 5th, Received a Call in which Karp Automotive replies “ This Issue is Dead “ Should have attempted some customer resolution, would have been in their benefit, Unfortunate!

Reply to Dealer Follow Up on Oct 10th 2018 "Very Disappointed"

Direct email from Dealer on Sept 6th 2018 from Tim Gilley stated All records and have been Purged - I have nothing . Now the records and documentation Magically Appeared - " Not Exactly Telling the Truth !"

SO disappointed in their roadside assistance. My car would not start today and I was pretty sure I just needed a jump start.

I called kia roadside assistance for my location in NYC 800.333.4542 NO ONE ANSWERED after calling 3 times and waiting 20 minutes. I called my dealership where I bought the car and have to serviced KARP KIA. They woman who answered Gloria put me on hold and looked into it and came back stating that the service adviser Joel said there is nothing that they can do and to just keep calling?? I bought this car for the warranty and emergency roadside assistance.

I am a single mom and I am often in the car with my child alone so this was a huge disappointment. If I was stranded somewhere I would have been alone freezing in the car with a small child. I did go online to request service which was a pain but I did not receive a call for service until an hour and a half later. I was not able to cancel the request because guess what....THEY DIDN'T ANSWER THE PHONE!

Thank goodness for AAA! they came out within a half hour and gave me a jump! What is the point of emergency road side assistance if they do not pick up the phone in an emergency?

Please note: My complaint is about the emergency roadside assistance but I am also disappointed with the dealership as they have no resources to help you sort this out and did not seem alarmed that the kia emergency service system is failing their customers. This lead me to conclude that this is nothing new to them and they expect this from Kia.