harvey r Lcn
map-marker Rockville Centre, New York

WORST SERVICE DEPARTMENT !!!!

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Original review Jul 17, 2023
WORST SERVICE DEPARTMENT !!! DOES NOT ANSWER CALLS, MORNING, NOON OR NIGHT SO IF THEY DON'T ANSWER CALLS OR CALL BACK AFTER VOICE MAIL IS LEFT, THEN IT'S GAME OVER !!
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Pros:
  • Decent sales dept
Cons:
  • Awful service department

Preferred solution: a different dealership for service

User's recommendation: AVOID THIS DEALERSHIP OR YOU WILL BE SORRY YOU DIDN'T

Claudia P Byr

Bad service,very unhappy,left a bad taste in my mouth

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Very unhappy with kia service at Karl Kia in Rockville centre
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Loss:
$206
Cons:
  • Very dissatisfied with kia as a result of this incident
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Claudia P Byr

Very dissatisfied with Kia service at Karl Kia in Rockville centre

I took my 2016 Sedona because an issue I was having with the car needing a boost when it sat an hour or so all the time especially overnight I would have to get someone to give me a boost.i made an appointment with Karl service,got a boost and took it to karrp service..later that day they contacted me to say it was the battery. and they also the car had a recall on it..they told me the battery would cost $500.00 which I thought was rediculus,and I told them no.i was also charged a diagnostic fee of $206.00.when I went back to pick up the car,they told me they couldn't do the recall because there was not enough power in the battery to do the recall,I feel they didn't do the recall because I didn't buy the battery from them which I felt they could have alternative method to do the recall which should have been done regardless
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Loss:
$206
Cons:
  • Bad service
Reason of review:
Poor customer service

Preferred solution: The recall has to be done regardless

Earsie Xpj
map-marker Rockville Centre, New York

""Blew Up my Engine - Say's " Issue is Dead ! """

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Updated by user Nov 09, 2018

Karp Kia , Karp Automotive, did not resolve my problem. Basically complete denial of their Ineptness.

Bottom line, their Ineptness ( Lacking or showing a lack of skill or competence; bungling or clumsy) cost me over 6,000.00. Their refusal to accept responsibility for their actions, and their denial of any wrong doing is frustrating to say the least.

I would recommend you stay far away from this company completely. You will save yourself a lot of problems if you do.

Original review Oct 10, 2018
Tried to repair my sorrento and charged me, blew up the engine, refused to repair it. Went to another Kia dealer and cost me $4500.00 plus for a new engine. Not good for Karp to do that to someone, especially another merchant in Rockville Centre. A lot of customers will hear this negative review. So best of luck trying to keep your customer retention going. SDA After being contacted by their general manager, the following A response to Karp Kia. As of 0ct 2nd 2018. The concern that this dealer has is only at face value. Karp Automotive will use any excuse " we no longer have any records your history has been " Purged" " not accepting any responsibility or offering any customer resolution . Even though there is complete documentation to support all, Karp Kia attempts to keep control by using these excuses a more. However, much to their chagrin, they unable to protect their customer retention which will through advertisement and word of mouth go quickly and effectively down hill. - SDA Follow Up - Oct 5th, Received a Call in which Karp Automotive replies “ This Issue is Dead “ Should have attempted some customer resolution, would have been in their benefit, Unfortunate! Reply to Dealer Follow Up on Oct 10th 2018 "Very Disappointed" Direct email from Dealer on Sept 6th 2018 from Tim Gilley stated All records and have been Purged - I have nothing . Now the records and documentation Magically Appeared - " Not Exactly Telling the Truth !"
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Anonymous
map-marker Rockville Centre, New York

Kia Emergency Roadside assistance

SO disappointed in their roadside assistance. My car would not start today and I was pretty sure I just needed a jump start. I called kia roadside assistance for my location in NYC 800.333.4542 NO ONE ANSWERED after calling 3 times and waiting 20 minutes. I called my dealership where I bought the car and have to serviced KARP KIA. They woman who answered Gloria put me on hold and looked into it and came back stating that the service adviser Joel said there is nothing that they can do and to just keep calling?? I bought this car for the warranty and emergency roadside assistance. I am a single mom and I am often in the car with my child alone so this was a huge disappointment. If I was stranded somewhere I would have been alone freezing in the car with a small child. I did go online to request service which was a pain but I did not receive a call for service until an hour and a half later. I was not able to cancel the request because guess what....THEY DIDN'T ANSWER THE PHONE! Thank goodness for AAA! they came out within a half hour and gave me a jump! What is the point of emergency road side assistance if they do not pick up the phone in an emergency? Please note: My complaint is about the emergency roadside assistance but I am also disappointed with the dealership as they have no resources to help you sort this out and did not seem alarmed that the kia emergency service system is failing their customers. This lead me to conclude that this is nothing new to them and they expect this from Kia.
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Pros:
  • Attempt to help me in the beginning
Cons:
  • Resolution they proposed to keep calling
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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