KARL KLEMENT DODGE IN DECATUR, TX...NO COSTUMER SERVICE OR CONFLICT RESOLUTION!

Bought a used truck from Karl Klement dodge in Decatur, TX and owned it for 5 days before it started running poorly and we had to take it into their repair shop. The next day the service manager contacts us and states that the engine is shot and needs to be replaced and will cost us $13,000. First of all, they came to the conclusion that the whole engine needs to be replaced after a electronic diagnostic test and one valve cover removal was performed. Went to speak with the General Manager at the dealership and he didn't have the common curtersey to even introduce himself to us. No appology received from delearship. No help what so ever from this company. STAY AWAY FROM KARL KLEMENT DODGE IN DECATUR, TX!!!!!!
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1 comment
#1109382

I had a similar experience with both the service manager and the GM of this dealership. Very rude and will not honor their own service warranty!

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#327326 Review #327326 is a subjective opinion of poster.
Location
Dallas, Texas

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