Anonymous
map-marker Toronto, Ontario

Quality issue

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Updated by user Feb 02, 2024

I have not heard from anyone--or received an offer of resolution. There is no phone number for customers to call in Canada so i was forced to leave a message for the General Mgr.

of Sporting Life and am waiting for a response from anyone.

Since this product cost just under three hundred dollars(also bought neck warmer) I am very discouraged that the black dye is not fixed and am nervous to wear with other ski clothes--which means I can only wear it in the city. I think some compensation is in order.

Original review Jan 30, 2024
I have taken care to wash all my Kari Traa undergarments in cold water with mild soap and in spite of this i have noticed the black color coming out of my black and grey Rose pattern leggings and top. i have purchased three sets in total--and have not had a problem with any of the other garments leaking dye.
I was wondering if your company would consider a customer service gesture help with the cost of future purchases of your product? I have so far purchased your product from Red Devil//Sporting Life and most recently from Skis and Bikes and have had no product concerns overall.
Please get back to me on this issue of the black dye leaking when washed.
Robin Burgess
197 Macdonell Ave.
Toronto M6R-2A4
View full review

User's recommendation: Do Not buy anything in black--as the dye runs when it hits water.

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