Kapwing Reviews
Kapwing Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kapwing has a 1.9 star rating from 3 reviews with mostly dissatisfied consumers and a 67% unfavorable distribution; reviewers cite high price levels and billing concerns.
Key Takeaways for Future Customers
- Read Kapwing reviews for real-world experiences with subscriptions and billing before purchasing.
- Expect a usable editor that "works well" but plan time to learn editing workflows.
- Prepare documentation when requesting refunds or canceling membership.
Negative Feedback / Risk Areas
- Frequent Kapwing customer complaints about unresponsive customer service and difficulty reaching support.
- Multiple reports of unauthorized payments and disputed charges requiring refunds.
- Confusion over billing, cancellations, and high price levels.
Positive Feedback
Users say the product works well and is easy to learn if you invest time in editing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kapwing has a 1.9 star rating from 3 reviews with mostly dissatisfied consumers and a 67% unfavorable distribution; reviewers cite high price levels and billing concerns.
Key Takeaways for Future Customers
- Read Kapwing reviews for real-world experiences with subscriptions and billing before purchasing.
- Expect a usable editor that "works well" but plan time to learn editing workflows.
- Prepare documentation when requesting refunds or canceling membership.
Negative Feedback / Risk Areas
- Frequent Kapwing customer complaints about unresponsive customer service and difficulty reaching support.
- Multiple reports of unauthorized payments and disputed charges requiring refunds.
- Confusion over billing, cancellations, and high price levels.
Positive Feedback
Users say the product works well and is easy to learn if you invest time in editing.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not answering phone call
- - User mistakenly bought a yearly upgrade.
- - They expected monthly billing as with the initial membership.
- - They request cancellation and a refund of $577.87.
I mistakenly purchased the yearly upgrade. It was my understanding this upgrade would continue to be charged on a monthly basis as was the initial membership purchased.
I am requesting the cancellation of this membership and a refund in the amount of $577.87.
Thank you for your time and action taken on this request.
R. Cruz
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDiscontinue service/enrollment
- - Canceling enrollment and future billing.
- - I edit shorter video clips on my iPhone.
- - Please confirm cancellation and future billing via email.
I have not been contacted by them.
My request is simple. I am discontinuing my enrollment and cancelling all future billing.
Ive been using much shorter video clips and editing them from my iPhone. I simply do not need the service any longer.
Please confirm by email my cancellation from this service and all future billing. Thanks!
- Works well
- I did not use the service for a full year
Preferred solution: Cancellation of current service and cancel all future billing.
User's recommendation: It works and is easy to learn, as long as you have the time to put in to do the editing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newark, Delaware
Unauthorized payment to my account
Unauthorized payment to my card. I didn't sign up for your services. Never heard of you guys until today when I noticed an unauthorized charge on my card, and it was linked back here.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized payment to my account
i have a charge on my account and it was linked back to you guys so if you could refund my money because i didn't sign up for your services
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLooking for an embed code
- - Needs the embed code for a video to place on a landing page.
- - Has not heard back and is waiting for a reply.
- - Requests a call at 215-595-****.
I am waiting and waiting to find out where I find the "embed code" for a video I have created.
I created a video to include in a landing page. I need an "embed code" for this.
Where do I find this? No one is getting back to me!!!
Please have someone call me at 215-595-****.
I would appreciate it!
- Good product
- Poor customer service
Preferred solution: I would like an answer to my question.
User's recommendation: I can't ever get a person on the phone. Customer service is not responsive.
Product hasn't worked as I expected. Customer service is difficult to reach
Please see above or call the number I left on your voice mail. I can't get this to work like it shows in the video in youtube. Thank you
Preferred solution: I'd like to see it work.
User's recommendation: Call them
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