Kalamazoo Ford Dealership - Customer Care Review
I had the same style of treatment that this young lady was receiving. I then noticed that my wheels were shaking at 60 miles an hour it was they had done before and when they decide to reject the balancing on my wheels the district manager past and saw that they had put spacers on my tires only because the center cap will continuously push the center cap on the rims out so they gave me spacers that one give me spacers they still have the problem they went and bought longer boats to go into my will and come to find out they had stripped one of the boats because of wrong three and they had to return and get new boots. Then after they put them on the district manager says hey why are we using spaces on this vehicle he says if you can only get three to five turns on the Wheel that's the only way he wants him to continue to do so but only with the stock studs. Since they bought new studs and longer studs and had the adapter on there it through the whole front end off and at Misery the pain they decide to take a hammer and beat down the bearing cap on my spindle on the front of the car so that the Caps would not pop off because of the center cap on the spindle that's on the road but not stick out far enough and pop the cap off after having this problem I received a place to go to have it repaired but they want me to pay for this repair. I asked to have some different rims after finding out that they had to give me used rims at a good price and I know it came at a cost and that was to even to include me possibly having a terrible accident. Once I called them and ask them for their insurance claims information so that I can file my claim for the damages to my vehicle all I got was threats I got ignored I was visited at my home threatening running home threaten the police action in The Whole Nine Yards but never would they want to comply to this complaint that I had from day one so this is my problem what should I do can somebody help me?
Kalamazoo Ford Dealership Customer Care
Reason of review
Poor customer service
Beware of Ford Salesman in Kalamazoo MI
I went with my son to buy a used car to this dealership. We were looking for a used Ford Fusion. The dealer showed us a Milon. It only had 19,000 miles on it and it was a 2010. While we were outside the salesman said he could probally get us a thousand knocked off. After we went inside he looked up the info on the car and went to his manager and said no he couldn't get the price lowered. He let my son take the car home for the night. We looked the car up online and it was actually listed for sale 2,000 less than he said the price was. There was also a $500 coupon to be used off the price of the car. We confronted him and he looked like a wolf in a sheep pen. He then said that they didn't take the coupon off the price there that they would give us $500.00 to use toward making our payments affordable each month. Even though we wanted the car price lowered.He said we would get the check on Monday when we bring in the insurance info. Monday no check. 3 WEEKS LATER NO CHECK AND NO PLATE WAS SENT! My son had to get a plate extension. My partner had to drive from down south to Michigan to go in and get my son's check. Try to talk to Ford and it is just impossible. They will send you back to the place you bought it and the woman I talked to seemed to think the problem was amusing. Then she put the dishonest salesman on the phone. What concerns me is Kalamazoo is a college community. There are many young people looking for cars and unfortunately this dealership is most likely taking advantage of young people. Beware!
Aiken, South Carolina
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