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Have ordered a bonsai tree on 21th of January 2016, a week my order was in "processing order", i have emailed them why, they told they are on some exhibition, that the order will be shipped on 25th, on 27th i still did not get any news, then suddenly i got an email, that the shipping cost changed from 11pounds to 40 pounds, therefore if i want this order i must pay additional cost. So i've been waiting for week from the initial order, then i... Read more

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I ordered terrier and weasel bits from Kaizen Bonsai. They arrived in a timely fashion. The bits are quite sharp and do the job handily. Now I'm just running on to reach the 100 word limit. It's been said that satisfied customer's tell 1 person of their experience while dissatisfied customers tell 100s. Just thought I'd speak up. I got what I expected. Kaizen Bonsai met expectation. They exceeded expectation by including safety glasses... Read more

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Hello just to let you know I have had a recent issue with kaizen Bonsai in the UK also. I think there carving tools are a pile of *** and I will continue buying my tools from abroad. I have used there terrier and weazel etc etc. Dont bother get the real deal it may cost more but it will be razor sharp and last!!!!!!!!!!! Remember Customer service Kaizen and you suck!!!! I have my own business and if i had a customer care package as good as ... Read more

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I have had a very bad experience with KAIZEN BONSAI Ltd. in England (a company selling bonsais and bonsai tools) I'v ordered a few things from them back in the middle of January, a part of it I got with no problem in about 3 weeks, but 2 items which were out of stock I did not. I waited for about a month and emailed the lady in the company. At the first stage she was saying that everything was posted and signed for so what do I want in a... Read more

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