Owner of Kaiser Electric screamed at me on the phone
I was quoted $483.29 for a ceiling fan installation. It sounded high so I denied the estimate and paid the $65 eval fee. I looked into it and found that a standard fan uninstall/install runs around $200 on the high end. The only factor making my job not standard was that the outlet box already installed was for a light and needed to be switched for a fan, which consists of two screws down and two screws up. My husband had already taken the fan down. The hole was cut to size in the ceiling. We had the fan and all the hardware excluding the needed outlet box, which I priced at Home Deopt for $5. Another licensed electrician did the job for $150 and it took him aprox 1 1/2 hours. Had I known that Kaiser uses flat rate pricing I could have obtained the standard cost over the phone.Instead, an electrician came out to price the job using set pricing and took my $65 dollars. I was never told of an eval fee ahead of time. I then encountered Kaiser's poor customer service. I placed 8 total calls. The first 2x's I asked for someone in sales or a superviser who could go over an estimate with me. The 3rd, 4th, and 5th calls I asked for a supervisor and noted how many times I had previously called. The 6th call (3 wks after initial call) I told the dispatcher that I was begining to feel scammed and wanted a refund for my eval fee.On the 7th call Jim answered the phone, the owner. He told me he would find my estimate and call me back. He did not. A week later I called back for Jim and he said he was waiting for me to call him back (?). He said he didn't believe that I had the work done for $150, told me I wasn't getting my money back and continued about how much advertising costs and he asked "what kind of business I though he was running?". I told him his tone was unreasonable, then he started shouting at me and screamed that I was a liar into the phone. Without a doubt the most unprofessional behavior I have ever encountered.
Kaiser Electric Co, Inc in Trenton NJ has been in business over 30yrs. Our clients consistently rank us as one of the best Electrician services in New Jersey ...
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