Bad customer service
I called to find out more information about a car that was for sale through this dealership. The person who answered was completely unprofessional in their response to me on two different occasions. I asked if they could provide me with the VIN number for the vehicle - he told me we had to come to the dealership for that. It's a 2 hr drive, so I told him that I wanted to see the carfax before I made the drive. All other dealerships provide this information online usually so that the customer knows the history of the car before they come to look at it. This person said, "Then go look at their cars" and proceeded to hang up on me. When I complained to the BBB, their sorry excuse was referring to their policy and that they don't hang up on the customers but the line got disconnected. The BBB still rates them as an A company - very unreliable rating. I do not recommend this company, can't trust them.
Genoa City, Wisconsin
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