PGT unwilling to replace defective glass panels
We hired and paid JVR windows and doors to install top of the line PGT sliders in our home. 3 sets of 3 panel impact with low e. After installation we realized that all 9 panels of glass were defective. We have been going back and forth with the installer and manufacturer for almost three months now. The problem, says the manufacturer, is the low e, and they measured our defects and found them to be "defective under industry standard allowance". Today, we were contacted by the customer service manager at PGT and informed that they would not replace the doors with the same products minus the low e film. Upon purchasing and signing the contract with JVR we were never informed that there was a possibility of defective glass. This is because PGT does not have an agreement with the distributors that the information must be disclosed to consumers. When we ordered these sliders we also ordered one set of Eurotech French doors, which came in perfect. Stay away from PGT products.
Fort Lauderdale, Florida
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