Justman Brush Company
Justman Brush Company Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Reviews mention that customers value the Website and Customer service and that the company's price level is low, though recent feedback indicates quality and service issues affecting overall sentiment.
Key Takeaways for Future Customers
- Check Justman Brush Company reviews for product quality and sample policies before ordering.
- Be prepared to purchase individual brushes online if samples are unavailable.
Negative Feedback / Risk Areas
- Customer complaints about poor quality control and off-center bristles and illegible custom imprint.
- Reports of rude interactions, callers hung up on, and limited assistance with returns or refunds.
Positive Feedback
Review authors value the Website and Customer service and note a low price level.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Reviews mention that customers value the Website and Customer service and that the company's price level is low, though recent feedback indicates quality and service issues affecting overall sentiment.
Key Takeaways for Future Customers
- Check Justman Brush Company reviews for product quality and sample policies before ordering.
- Be prepared to purchase individual brushes online if samples are unavailable.
Negative Feedback / Risk Areas
- Customer complaints about poor quality control and off-center bristles and illegible custom imprint.
- Reports of rude interactions, callers hung up on, and limited assistance with returns or refunds.
Positive Feedback
Review authors value the Website and Customer service and note a low price level.
Media from reviews
Turn one complaint into a collective action
Disappointing quality
- - The supplier was sold to Justman; we placed the order.
- - Bristles off-center, random lengths, imprint illegible, three-month delivery and poor remedy.
Our brush supplier and their tooling was sold to Justman. We placed are opening order with Justman and were shipped brushes with the bristles seriously off-center and random lengths.
Our custom imprint was so poorly done that it was illegible. We waited 3 months from ordering to delivery and their remedy "ship back the order to us for a credit." Really? No apologies, no assistance with providing us alternative items. How did they allow this poor quality item to ship without any due diligence for quality control?
Don't waste your time or money on this company as they take no pride in their products. So much for Buying American!
Preferred solution: Explanation
Omaha, Nebraska
Caller upset when told of no free lunch
- - Patty R. asked for sample brushes for five days; told samples unavailable and brushes online only; call ended after she became abusive.
Patty R. of San Antonio, Tx called for five days in a row before 7:30am and after 4pm requesting samples brushes. She spoke with each Customer Service person in the entire company, who instructed Patty that she could purchase individual brushes online only.
After she was realized that no samples were available; she requested
to speak with the manager. When John Matthews told Patty that individual brushes could be purchased online, she became verbally
abusive at which time the call was terminated.
It has been over five years since this complaint was filed. Patty R has
not started any business related to using brushes for cleaning bird feeders.
- Great customer service
Yelling Rude Company Owner Hangs up on Prospective Customer!
- - In Omaha, I asked Justman Brush Co for a brush sample as a wholesale buyer, but they do not sell singles and they hung up after refusal.
Called Justman Brush Company in Omaha, NE. Asked questions about a particular brush & requested a sample, assuming as a wholesale company that they didn't sell singles.
Planned on buying in large quantities in near future. Was rudely & abruptly informed that he, John Matthews, would not be sending me a sample. Told John this wasn't the kind of customer service I was comfortable with & was loudly told it was too bad, most people pay for a single brush - then he hung up on me. I called back and told him I would be happy to pay for one brush & he hung up on me again.
Called back & asked for a manager and he literally yelled "I am the owner!" & hung up again. Absolutely Amazing!
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Surprised to see a compliant about this company. Have done business with Justman for years and always found them to provide a quality product in a timely, courteous manner.