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Verified Reviewer
New Reviewer

I am not able to fly back to USA until in the beginning of the year 2021, because the pandemic situation.

I got Justairticket's succession that I need to contact the customer service of Justairticket tel. 1-80*-940-****. I already called them 11.10.20. They told me that any voluntary changes to my flight MS6HOW, I need to pay $300 penalty, fare difference and maybe agency service fee. I won't be able to cancel the flight and only airline can do it. They advised me to call the airline directly to change or cancel the flight. I then called to American Airlines tel. 09-8171 ****, where they advised me, that my e-ticket number 105-24**** *437 belong to Finn air. When I called to Finn air they told me that my ticket is exclusive ticket and only Justairticket is responsible for changes. I am now in Finland and can't fly 11.24. because the pandemic situation and I am not going to contact my State attorney general for your succession and create even more expenses. Seems like Justairticket does not care of customers satisfaction and responsibility even during pandemic times but their money.

User's recommendation: Prices are ok, but customer care is not good.

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ID
#2293977 Review #2293977 is a subjective opinion of poster.
Loss
$375
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I need to make the change to my flight or cancell it. I am in Finland now. How do I contact you?

I am canceling my flight MS6HOW, 11.24.20 from Helsinki to Miami. I am very surprised that Justairticket is not doing anything now in pandemic time to help your customers. For example Orbit cave my friend refund because the pandemic time, that she will be able to use her ticket in two years. I have been traveling over 30 years now several times a year to Europe from the USA, and I am not recommending or using Justairticket anymore, because you are not flexible and customers don't seem to matter to you at all.

User's recommendation: No any flexibility.

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ID
#2291816 Review #2291816 is a subjective opinion of poster.
Pros
  • Good prices
Cons
  • No flexibility in pandemic time like other companies
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cancel travel

I'm cancelled my trip to México because I was getting some personal issues taking care but because cobid19 all government buildings are closed so everything have to postponed, so I would like to get new time travel for mi thanks
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ID
#1854769 Review #1854769 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

NEVER BOOK THROUGH JUSTAIRTICKET

Never book a ticket through this agency. I am a frequent traveler and I never came across such bad customer service. They just don't care to listen also. My first bad experience was while book. I booked online and thought it was easy. Later I got a call and I was online with them changing flights, making payments, and proving my identity by sending numerous documents FOR 2 HOURS. Can you believe it? One of the passengers in my party had to cancel for unavoidable circumstances. I called in the morning, I was told $500 cancellation fee. I needed reconfirmation so I called back again next day to cancel. They increased the fee to $750. The agent was so rude in communicating. It was very unpleasant experience. I advise you pay few extra bucks and book somewhere else. JustAirTicket is not worth it.
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ID
#1540618 Review #1540618 is a subjective opinion of poster.

Weird

really weird service, took me 1 hr to buy a simple tkt.
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ID
#1499662 Review #1499662 is a subjective opinion of poster.
Location
Clearwater, Florida
New Reviewer

Think I am being scammed