James H Vyn
map-marker Los Angeles, California

My app is not responding to cashing out

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Well I'm changing and on my tablet you know my account I was playing games and and I used to be able to cash out you know every time I make money I can cash out but my tablet is broken the glass and the mirror is cracked and stuff and and I take a picture to do a Facebook Nation to prove that I'm human it won't it won't take it and we got to reset respect reset my whole tablet and now I got to take a Facebook connection again to prove that I'm human and I don't need to but yeah I just need to talk to somebody
View full review
Lisa G Vin

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lake Charles, Louisiana

0 they don’t respond back

Just Play Products - 0 they don’t respond back
My payment I didnt get my payment yall need to reverse pay to my new email gabefrancois51@***.com I dont why it hard for JustPlay to send my money in my Paypal ACP Paypal have my new acc because I close the old one plz Im begging plz send my money it not hard
View full review

User's recommendation: They don’t respond to customer I been emailing them sense last week no response

Tinnie Teo
map-marker Etobicoke, Ontario

Payout incorrect

Just Play Products - Payout incorrect
Just Play Products - Payout incorrect - Image 2
Hello I was wondering how the points to payment is calculated cuz I got 500000 points an got 50 cents then I got 1.4 million points and only got 25 cents an now I made 3.1 million points and only got $1.30 am I able to get the missing few dollars
View full review
Gothkat G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer service sucks

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Just Play Products - Customer service sucks
Just Play Products - Customer service sucks - Image 2
Just Play Products - Customer service sucks - Image 3
Just Play Products - Customer service sucks - Image 4
Just Play Products - Customer service sucks - Image 5
Just Play Products - Customer service sucks - Image 6
Original review Dec 12, 2023
They just don't care. I have emailed over sever months. They will not reply to me or resolve the issue. I have played the games and I made the goal but I haven't received the payment. It did at first but it glitched and it won't payout now. They won't resolve the issue or payout what they owe. They suck and they don't care. They are scamming me.
View full review
Loss:
$3

Preferred solution: Full refund

User's recommendation: Don't download this

Donna G Nzd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Deerfield Beach, Florida

Not allowing me to cashout

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I want my money I earned playing your games it would be great if they let u cashout! Please fix this cuzz I really like playing your games
View full review
Loss:
$2

Preferred solution: My cashout payment to my PayPal account

User's recommendation: I would if u can fix these issues

Brandi F Wti

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

No customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Just Play Products - No customer service
Original review Oct 20, 2023

I have used the just play app and been paid before for a long time through many new devices. I got a new phone a few weeks ago and got the app, but it just keeps doing a 3 hour countdown to converting coins to actual currency and when 3 hours is up it starts again.

Ihave the same 1,370,000 coins that i started with. I uninstalled the app numerous time and started over with the same results. Customer service does not exist. I've sent many emails to them with no response whatsoever!!

It's really disappointing because this used to be a great app and was my go to that I recommended to people. I guess that's over!

View full review
Pros:
  • Fun games
Cons:
  • Will not payout

Preferred solution: The money that I have earned

Chris O Uij

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can't use my account

Why can't I use my account I just use it this morning now it's sitting there telling me that it has to continue without consent so I have to push continue or push consent and sitting there tell me if I don't continuous consent they can't add my coins so what's wrong with my account I need to talk to a live person my phone number 765-215-**** I need to talk to a live person
View full review
Bridgett H Rij

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cant cash out

Tried to cash out and it says that I'm already associated with another just play account? They are requesting I use another person to withdraw my money? Please help me.
View full review

Preferred solution: I would like to get my account straightened out so that I can withdraw my winnings in the future.

Rory M Oov

I'm not receiving points unable to log on to my account says I have another one

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ive been playing this game for awhile now I'm dedicated it the only way I can make money right now I feel like someone is stealing my points due to fraud can you please help me
View full review

Preferred solution: Full refund

User's recommendation: Be careful for people who possibly use your name

Twztd P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Deerfield Beach, Florida

Account problem

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Can't get my old account deactivated and my new account activated to be able to verify myself to cash out very frustrated about this I been useing the app over the last couple years now and I do like the easy way to get money please help fix this issue
View full review

Preferred solution: Full refund

User's recommendation: Don't lose account

Twztd P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Deerfield Beach, Florida

Verify

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I need to deactivate old account so I can activate thetopdogg420@***.com so I can cash out this is crazy I have to pay to contact the customer help that's not right at all so please just deactivate other account so I can verify. My new one please
View full review
Pros:
  • Great money
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: Don't bother with customer service

Twztd P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Deerfield Beach, Florida

Verify

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I need to deactivate old account so I can activate thetopdogg420@***.com so I can cash out this is crazy I have to pay to contact the customer help that's not right at all so please just deactivate other account so I can verify. My new one please
View full review
Pros:
  • Great app
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Don't let them push you around

Anonymous
map-marker Panorama City, California

Giving me one cent for 250,000 points

I've been playing for hours, for the last day, and it took me $5 hours and only got rewards 5 cents.
View full review
Christina W Clh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account blocked

I would like my account unblocked please I had fun playing the games and I had almost 10 dollars to withdraw and I would like it still their please thanks Christina Waller
View full review
Renia S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cleveland, Ohio

My cash out amt did not transfer to my new phone

I had a cash out balance of approx 6 dol however when I synced my phone the amt did not transfer to my new phone. How can I get my cash out amt transfered
View full review
Nathan P Npd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hartford, Connecticut

Not allowing me to cashout

Goes to the facial recognition part and goes straight to error message yet can't choose any options on that page cause it won't completely load and I've stopped playing the games pritty much cause I've earned money and can't even claim it not very impressed so far plus couldn't call company or email them due to issues there as well
View full review

User's recommendation: Make sure you don't waste time accumulating money see if u can cash out with just a little first before wasting hrs to get up enough worth cashing out

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article