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Advanced Reviewer

Don't think I was given info correctly

They're doing neighborhood canvases to get business. It sounds all good, but I told the guy I would be doing some online searching to verify this company. First and only place you can get info on them is the BBB. They basically said avoid them like the plague! They don't charge (which I was told there would be none), correctly, overcharge customers and blame everything on the them. So I immediately canceled cause I'm not going to get myself into that situation.

User's recommendation: BE CAREFUL WITH THEM.

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ID
#3460900 Review #3460900 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Just make sure it was canceled
New Reviewer

Changed due date/Disconnection Notice

Just Energy changed the due date of my bill to the first. I am only paid once a month and live month to month. I paid my bill in full on the second. Today, I received a disconnection notice for my electric. They are disconnecting my power for being 1 day late! I tried contacting Just Energy by phone and by their chat (a bot). I held for 3 hours and nobody answered. The bot didn't contact me to anyone either. This is wrong. I don't know what to do. I paid in full 1 day late and they are disconnecting my service.

User's recommendation: Avoid!

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ID
#1867737 Review #1867737 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

JUST ENERGY IS JUST A RIP-OFF

First month bill they added charges for "base charge" to my bill without any pre-warning. Second month bill had same charge plus this time they added additional charges for accepting my payment. I paid using my banks bill pay (Chase Bank). They told me unless I had my account paid using their auto pay system (which bills automatically each month) I would continue to have to pay an extra $4.95 per month. Paying your bill on time with a bank check costs extra with these thieves. No alternative available other than to warn others off them. I can only guess what next months bill will bring. Stay away from Just Energy. They are just rip-offs.
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1 comment
#1149924

Rip off *** merchants

Stay away.

ID
#336519 Review #336519 is a subjective opinion of poster.
Location
Abilene, Texas
New Reviewer

Harassment and trespassing

just energy has been coming to my house every couple of months for over 3 years even though I have complained to them. I have also complained to the ny consumer protection,bbb,ny attorney general to document they are breaking the law by tresspassing. I have documented everytime they have come to my home with a camcorder.I have even called the police on them the last 2 times they were at my door. the last time last week they would not leave my property when I asked them to several times.I felt threatened. I think I have more than enough documentation to hire an attorney for tresspassing, taking away the enjoyment of my home, tresspassing and other torts. I think anybody who reads this should also go to your city council meetings to complain in public. then when other people complain and show up at council meetings they will havt to do something to stop the harassment and the many people going through this can all make these same complaints. If enough complain something will be done. If enough lawsuits are won against them they will change their ways
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2 comments
#1542119

Give me a call at+134********

#789284

I'm in a poor neighborhood with many who don't speak much english. The representatives/ salesman gain entry passed a locked building door by calling any tenant or by waiting to have anyone let them in.

They go door to door here nearly every other week. Various salesmen have been to my door every couple of days!!! The first thing they say " Have you got your check from the state?" or "We need to verify the info on the back of your bill." or "You know National Grid owes it's customers money, as it's rates ARE going up." They are c all attempted hooks to get you to listen, supply personal info, and to get all of us to JUST take their prices without having us properly informed. They DO NOT leave a contact business card, nor leave you with written material for you to make an informed decision!

This is disturbing and to call them an employer makes me sick as I am sure these salesman are just doing as scripted for a rate with commission attached. I AM ROARING FOUL!

...and I am not all for National Grid either as their heating season practices are astronomically dubious and ridiculous. Not to mention they read meters by electronic hand helds from a car and do not actually check the electrical boxes, which makes it easier in huge tenant building for others to steal electricity that is in our names.

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ID
#321334 Review #321334 is a subjective opinion of poster.
Location
Syracuse, New York

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