July 29, 2021 Just Energy Ontario L.P. R. Scott Gahn 200 - **** Dixie Rd Mississauga, ON L5T 2E6 To Whom It May Concern, Re: Account Number: XXXXXXXXXX I recently contacted my energy distributor, Rideau St. Lawrence Distribution Inc. with concerns regarding exceptionally high monthly billing charges, with no indication of set or confirmed rates and usage, only to be informed that I was being charged through a third-party provider, Just Energy Ontario L.P., without my knowledge or authorization. I have contacted Rideau St. Lawrence Distribution Inc. many times over the years with concerns regarding increasing rates of my monthly electricity bill, only to be informed it was due to increased electricity rates and usage, I was never informed of the existence of a contract with Just Energy Ontario L.P. On July 23, 2021, I contacted Rideau St. Lawrence Distribution Inc. once again, requesting further information on this alleged contract with Just Energy Ontario L.P., I was informed that a contract was drafted and signed in 2008 by Bruce Pankhurst. Bruce Pankhurst was my husband who died October 10, 2010, nevertheless, I was unaware of the existence of a contract with Just Energy Ontario L.P. or of any contract that existed between Bruce Pankhurst and Just Energy Ontario L.P. I informed Rideau St. Lawrence Distribution Inc., that I contacted them in November 2010 informing them of my husbands passing and that I wanted my Rideau St. Lawrence Distribution Inc. account changed to reflect my name on the account. Never at any point was I informed, nor was I knowledgeable of the existence of a contract with Just Energy Ontario L.P. in the name of my deceased husband/spouse. On July 23, 2021, after having been provided this information by Rideau St. Lawrence Distribution Inc., I contacted Just Energy Ontario L.P. concerning the existence of this contract from 2008 in the name of deceased individual, further discussing charges to my Rideau St. Lawrence Distribution Inc. electricity account with inflated charges, artificially high prices and extraordinary ancillary costs, with no indication of rates kw/h or monthly/usage. Despite my concerns, I was not given a definitive answer or resolution, in fact I was informed that if I cancelled the contract, I would be subject to cancellation fees and additional charges. I demanded an immediate end to this unfounded contract. On July 26, 2021, I contacted Rideau St. Lawrence Distribution Inc. regarding concerns with Just Energy Ontario L.P. and the increasing charges to my account, I was advised to contact Just Energy Ontario L.P. again. After an extensive conversation with Just Energy Ontario L.P., I requested this case be forwarded to a Supervisor and escalated with a full investigation of the contract, charges to my account with Rideau St. Lawrence Distribution Inc., indicating that I expected all charges to my account be returned to me in the form of a cheque. On July 27, 2021, I received a demand letter, to my personal email, addressed to Bruce Pankhurst, indicating that I owe Just Energy Ontario L.P. two months of charges and cancellation fees, as a result of breaking the contract of a deceased individual, who died on October 10, 2010. Indicating the company continued to charge an individual not listed on the contract, who was not obligated or authorised on the account. Despite expressing my concerns, on July 29, 2021 I received an intimidating call from Just Energy Ontario L.P., indicating I am in violation of their contract agreement and further demanding payment. In reiteration, I was uninformed of the existence of a contract with Just Energy Ontario L.P., I was not named in the contract, or provided authorization, signed or renewed any contract with Just Energy Ontario L.P. in continuation of a contract to a deceased individual. This was a significant time in my life, having suffered a profound loss, I understood the importance of transferring all utility accounts and canceling other accounts, such as credit cards, insurance and subscriptions, as well as finalization of the deceased Income taxes, as soon as possible. I was also to the understanding that continuation of utilities, credit cards or accounts in a deceased persons name may constitute fraud if continuing to use such services without being included within the contract. Nevertheless, shortly after my husbands death, someone representing Just Energy Ontario L.P. arrived at my residence, asking questions about my energy habits, how much I pay for energy each month, requesting to review my latest electricity &;;;; natural gas bill, I was then asked to sign up for an energy contract on the spot, however, I declined indicating that I would discuss these concerns with my current energy provider. I understand that under the Consumer Protection Act (CPA), you must be provided with a written contract for transactions Under the Consumer Protection Act, you must be provided with a written contract from the company for account renewals and transactions. The contract with Just Energy Ontario L.P. was renewed without the consumers consent or authorization, it was never verified and the consumer (Bruce Pankhurst - deceased) was not properly notified according to the timelines set out in the rules of the Consumer Protection Act ( Understanding this is in violation of the Energy Consumer Protection Act, 2010 (ECPA), which is in place to protect consumers from unauthorised contracts, unauthorised renewal of contracts, hidden costs, excessive cancellation fees and other unfair practices. ( Further to my understanding that the Government of Ontario, through the Ministry of Energy, sets the overall policy for the energy sector. The Ontario Energy Board regulates Ontario's energy sector, ensures that natural gas and electricity companies follow the rules, setting the maximum monthly base distribution price that utilities can charge an eligible residential customer for consumption. I am requesting a settlement in the amount of $17,312.74, inclusive of 5% interest monthly until fully compensated for an 11-year contract without my knowledge, consent or authorization, charged to my Rideau St. Lawrence Distribution Inc. account. If rectification is not obtained by August 10, 2021, I will seek legal counsel, requesting a motion be brought forward before the Ontario Superior Court of Justice regarding civil action for damages or injunctive relief against Just Energy Ontario L.P. for being in violation of a non-existing contract, auto-renewal without the consumers consent or authorization, incurred charges, inflated rates / fees and cancellation charges, in addition to fraud. Sincerely, Elisabeth Pankhurst

User's recommendation: AVOID Just Energy Ontario L.P. Including Affiliates.

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#2729954 Review #2729954 is a subjective opinion of poster.
Toronto, Ontario
New Reviewer

Changed due date/Disconnection Notice

Just Energy changed the due date of my bill to the first. I am only paid once a month and live month to month. I paid my bill in full on the second. Today, I received a disconnection notice for my electric. They are disconnecting my power for being 1 day late! I tried contacting Just Energy by phone and by their chat (a bot). I held for 3 hours and nobody answered. The bot didn't contact me to anyone either. This is wrong. I don't know what to do. I paid in full 1 day late and they are disconnecting my service.

User's recommendation: Avoid!

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#1867737 Review #1867737 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer


First month bill they added charges for "base charge" to my bill without any pre-warning. Second month bill had same charge plus this time they added additional charges for accepting my payment. I paid using my banks bill pay (Chase Bank). They told me unless I had my account paid using their auto pay system (which bills automatically each month) I would continue to have to pay an extra $4.95 per month. Paying your bill on time with a bank check costs extra with these thieves. No alternative available other than to warn others off them. I can only guess what next months bill will bring. Stay away from Just Energy. They are just rip-offs.
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1 comment

Rip off *** merchants

Stay away.

#336519 Review #336519 is a subjective opinion of poster.
Abilene, Texas
New Reviewer

Harassment and trespassing

just energy has been coming to my house every couple of months for over 3 years even though I have complained to them. I have also complained to the ny consumer protection,bbb,ny attorney general to document they are breaking the law by tresspassing. I have documented everytime they have come to my home with a camcorder.I have even called the police on them the last 2 times they were at my door. the last time last week they would not leave my property when I asked them to several times.I felt threatened. I think I have more than enough documentation to hire an attorney for tresspassing, taking away the enjoyment of my home, tresspassing and other torts. I think anybody who reads this should also go to your city council meetings to complain in public. then when other people complain and show up at council meetings they will havt to do something to stop the harassment and the many people going through this can all make these same complaints. If enough complain something will be done. If enough lawsuits are won against them they will change their ways
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Give me a call at+134********


I'm in a poor neighborhood with many who don't speak much english. The representatives/ salesman gain entry passed a locked building door by calling any tenant or by waiting to have anyone let them in.

They go door to door here nearly every other week. Various salesmen have been to my door every couple of days!!! The first thing they say " Have you got your check from the state?" or "We need to verify the info on the back of your bill." or "You know National Grid owes it's customers money, as it's rates ARE going up." They are c all attempted hooks to get you to listen, supply personal info, and to get all of us to JUST take their prices without having us properly informed. They DO NOT leave a contact business card, nor leave you with written material for you to make an informed decision!

This is disturbing and to call them an employer makes me sick as I am sure these salesman are just doing as scripted for a rate with commission attached. I AM ROARING FOUL!

...and I am not all for National Grid either as their heating season practices are astronomically dubious and ridiculous. Not to mention they read meters by electronic hand helds from a car and do not actually check the electrical boxes, which makes it easier in huge tenant building for others to steal electricity that is in our names.

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#321334 Review #321334 is a subjective opinion of poster.
Syracuse, New York

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