Just Energy Reviews
Just Energy Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Just Energy has 1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied. Recent recommendations include Avoid!, BE CAREFUL WITH THEM, I would put them on hold, and a warning to switch.
Key Takeaways for Future Customers
- Read Just Energy reviews and contract terms before signing.
- Expect potential billing changes and issues with due dates.
- Consider ramifications of enrolling in auto pay or subscriptions.
Negative Feedback / Risk Areas
- Frequent customer complaints about disconnection notices and billing errors.
- Reports of extra charges, payment processing fees, and refund troubles.
- Poor customer service access: long holds, bot-only chat, and hard-to-reach phone support.
- Canvassing, unwanted visits, and alleged trespassing during marketing.
Positive Feedback
No clear positive experiences were reported in these reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Just Energy has 1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied. Recent recommendations include Avoid!, BE CAREFUL WITH THEM, I would put them on hold, and a warning to switch.
Key Takeaways for Future Customers
- Read Just Energy reviews and contract terms before signing.
- Expect potential billing changes and issues with due dates.
- Consider ramifications of enrolling in auto pay or subscriptions.
Negative Feedback / Risk Areas
- Frequent customer complaints about disconnection notices and billing errors.
- Reports of extra charges, payment processing fees, and refund troubles.
- Poor customer service access: long holds, bot-only chat, and hard-to-reach phone support.
- Canvassing, unwanted visits, and alleged trespassing during marketing.
Positive Feedback
No clear positive experiences were reported in these reviews.
Seguin, Texas
Billing
Said bill was due on 7/29/2026 and they disconnected my service without a disconnect letter but had a due date! With an elderly 81-year-old female on oxygen. I would pay it Friday like the bill said; now that didn't happen.
- Trick people
Preferred solution: Well we had to remove her from the hou
User's recommendation: I would put them on hold
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHello #15-4*-**-**** * Am maria ZAVALA This is my...
- - This is a Nicor Gas account in the name Maria Zavala.
- - A $45 Sam's reward card emailed to me was erased after I got a new phone; please replace it.
Hello #15-4*-**-**** * Am maria ZAVALA This is my nicor gas account My ? Is I had a 45 reward card Sam's in my email but I bought a new phone it erased from my account can you replace it please {{Redacted}} Thank you
Blackwell, Texas
To talk to you
- - Signed up for 3 households; signup had trouble and support was hard to reach.
- - Autopay on two accounts; I can't locate the 625 Sweet Rd account.
I signed up on Sams . When I signed up I did 3 households 623 625 and 627.
I had a hard time calling you all cause there is so many phone numbers and all yall wanted to do is text . Something went wrong on your end that my sign up said to have trouble with again no way to talk to you . I got auto pay on 2 now but where is my account for 625 Sweet rd Blackwell tx or Ft Chadboune ? Someone name Alvin did call to see if I wanted to pay early and my new cc didnt come in till last eve and then I tried to call to make payment and yall were closed .
Have had a hard time getting your number to call you and its very agitating non the least. If I have this trouble again I will not be with you long .
It cost me big time to change to you. 325 277 **** is my number and will be at Hosp and dr office till 1 tomorrow but will be available to talk after then
Flat rate plan
I called last week about putting me on the flat rate plan; he assured me that I was enrolled. Can you please check to make sure. Thank you Sandra Forysthe 614 Carmella Dr pasadena texas 77506
User's recommendation: Totally recommend my friends and family switch to just energy
Cleveland, Ohio
Need my account number
- - I need the account number for 7091 Auburn Rd, Concord Twp.
- - Signed up 9/2/22 for $6.45 gas lock in 60 months; mom did too; conf. number.
I am NOT pissed just trying to get my account # for address 7091 Auburn RD Concord Twp OH 44077. Ryan Gallion.
Signed
Up on 9/2/22 for $6.45 gas lock in 60 months my mom also did for her address she got letter with info I have a Confirmation # Thank You. Ryan J Gallion
Give permission to speak with Marilyn BOLANEY TY again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Don't think I was given info correctly
- - They use neighborhood canvases to gain business.
- - BBB warns to avoid them.
- - They overcharge customers and blame others.
They're doing neighborhood canvases to get business. It sounds all good, but I told the guy I would be doing some online searching to verify this company.
First and only place you can get info on them is the BBB. They basically said avoid them like the plague!
They don't charge (which I was told there would be none), correctly, overcharge customers and blame everything on the them. So I immediately canceled cause I'm not going to get myself into that situation.
Preferred solution: Just make sure it was canceled
User's recommendation: BE CAREFUL WITH THEM
Changed due date/Disconnection Notice
- - Just Energy changed my bill due date to the first; I paid on the second.
- - A disconnection notice was issued for one day late.
Just Energy changed the due date of my bill to the first. I am only paid once a month and live month to month.
I paid my bill in full on the second. Today, I received a disconnection notice for my electric. They are disconnecting my power for being 1 day late! I tried contacting Just Energy by phone and by their chat (a bot).
I held for 3 hours and nobody answered. The bot didn't contact me to anyone either. This is wrong.
I don't know what to do. I paid in full 1 day late and they are disconnecting my service.
Preferred solution: Let the company propose a solution
User's recommendation: Avoid!
JUST ENERGY IS JUST A RIP-OFF
- - Base charge added to first bill w/o warning.
- - Second month had base charge plus fee.
- - Auto pay required; bank bill pay or check costs.
First month bill they added charges for "base charge" to my bill without any pre-warning. Second month bill had same charge plus this time they added additional charges for accepting my payment.
I paid using my banks bill pay (Chase Bank). They told me unless I had my account paid using their auto pay system (which bills automatically each month) I would continue to have to pay an extra $4.95 per month. Paying your bill on time with a bank check costs extra with these thieves. No alternative available other than to warn others off them.
I can only guess what next months bill will bring. Stay away from Just Energy.
They are just rip-offs.
Rip off *** merchants
Stay away.
Harassment and trespassing
- - Just Energy has visited my home for years despite complaints, and I documented each visit with a camcorder and called police.
just energy has been coming to my house every couple of months for over 3 years even though I have complained to them. I have also complained to the ny consumer protection,bbb,ny attorney general to document they are breaking the law by tresspassing.
I have documented everytime they have come to my home with a camcorder.I have even called the police on them the last 2 times they were at my door. the last time last week they would not leave my property when I asked them to several times.I felt threatened. I think I have more than enough documentation to hire an attorney for tresspassing, taking away the enjoyment of my home, tresspassing and other torts. I think anybody who reads this should also go to your city council meetings to complain in public.
then when other people complain and show up at council meetings they will havt to do something to stop the harassment and the many people going through this can all make these same complaints.
If enough complain something will be done. If enough lawsuits are won against them they will change their ways
Give me a call at+134********
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Friend, never publish personal information on an open internet website. Are you perhaps the guy who got hit in the head by the foul ball at the Guardians game the other night ?