Jura Warranty is sub-standard

Jura Warranty is sub-standard
My Jura coffeemaker is leaking. The warranty is one year. Jura requires that I send the unit for repair (at Jura's cost)....which will take a few weeks. BUT they only guarantee the repair for 90 days!! So: I am without a coffee maker for two-three weeks and then if it fails again WITHIN 90 days, I will go through the same thing. If it fails after 90 days I will have to throw it out and buy a new coffeemaker I asked if they could not simply make a "swap" (even if it were a "refurbished" coffee maker....Jura said "no"....b

User's recommendation: buy Cusinart....THEIR warranty is AWESOME....they send out a new unit.

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ID
#3303889 Review #3303889 is a subjective opinion of poster.
Location
Rocky River, Ohio
New Reviewer

Horrible customer service

If you get Nike, hang up and start over - he treated me like I was stupid, gave me incorrect advice (told me to push the rotary button rather than the p button to resolve my question) then made it seem like I was incompetent. He needs to be removed from this role for a company with as expensive of products as this.

User's recommendation: avoid Nike (individual) - very rude and condescending and doesn't know his facts.

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ID
#2672532 Review #2672532 is a subjective opinion of poster.
Pros
  • Wonderful machines
Cons
  • Poor customer service
Preferred solution
Apology
New Reviewer

NEVER buy a JURA.

I have bought Jura machines and accessories for more than 12 years. I purchased a frother from them two months ago and they said not warrantied if bought from store that is a dealer only if we buy directly from them. BEWARE! I will NEVER EVER purchase another Jura item. Top dollar and if you want a warranty have to buy from them. Spoke to Taylor and then Christine today who spoke to her supervisor and they can't do anything. Anyone wanting to have a warranty must purchase directly from the company not an authorized dealer.
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2 comments
#1894512

Uhh except they do cover it when it's from an authorized dealer. I had mine for 2 years and change and had to send it in a month ago after the covid craziness.

It was a bit over warranty (like a month or something) and they still honored it. Not sure what the complaints are about.

#1309546

COMPLETELY incorrect about your comment. As long as you purchase from an authorized retailer you have a warranty. get your facts straight.

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ID
#834625 Review #834625 is a subjective opinion of poster.
Location
Columbia, South Carolina
Product
Jura Warranty
Cons
  • Being given the run around and not offering to resolve it
Reason of review
Damaged or defective
Loss
$69
Preferred solution
Just send me the parts, as Christine said they were covered. Container might be the issue as well.

Totally ignored for an item returned

I had ordered a $ 1,000 Jura espresso machine from this company, which arrived with a manufacturer's defect. Something like that can happen in today's world. I returned this machine immediately, had to pay additional shipping and insurance via UPS,and even took the time to included a letter to the company. First, nobody ever acknowledged the receipt of this defect machine, and upon inquiry I was told that they received it. They also never deemed it necessary to contact me with the results of their inspection, and information when to expect a refund. In addition, they take all the time in the world with such an inspection, where I am concerned to get my money back asap. In a nut shell: Selling lemon products and providing lemons in customer service. Do not order from that company.
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1 comment
#245063

Better yet ... don't pay $1000.00 for a coffeemaker.

ID
#218958 Review #218958 is a subjective opinion of poster.
Location
Palm Coast, Florida

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