New Reviewer

NEVER buy a JURA.

I have bought Jura machines and accessories for more than 12 years. I purchased a frother from them two months ago and they said not warrantied if bought from store that is a dealer only if we buy directly from them. BEWARE! I will NEVER EVER purchase another Jura item. Top dollar and if you want a warranty have to buy from them. Spoke to Taylor and then Christine today who spoke to her supervisor and they can't do anything. Anyone wanting to have a warranty must purchase directly from the company not an authorized dealer.
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2 comments
#1894512

Uhh except they do cover it when it's from an authorized dealer. I had mine for 2 years and change and had to send it in a month ago after the covid craziness.

It was a bit over warranty (like a month or something) and they still honored it. Not sure what the complaints are about.

#1309546

COMPLETELY incorrect about your comment. As long as you purchase from an authorized retailer you have a warranty. get your facts straight.

View more comments (1)
ID
#834625 Review #834625 is a subjective opinion of poster.
Location
Columbia, South Carolina
Product
Jura Warranty
Cons
  • Being given the run around and not offering to resolve it
Reason of review
Damaged or defective
Loss
$69
Preferred solution
Just send me the parts, as Christine said they were covered. Container might be the issue as well.

Totally ignored for an item returned

I had ordered a $ 1,000 Jura espresso machine from this company, which arrived with a manufacturer's defect. Something like that can happen in today's world. I returned this machine immediately, had to pay additional shipping and insurance via UPS,and even took the time to included a letter to the company. First, nobody ever acknowledged the receipt of this defect machine, and upon inquiry I was told that they received it. They also never deemed it necessary to contact me with the results of their inspection, and information when to expect a refund. In addition, they take all the time in the world with such an inspection, where I am concerned to get my money back asap. In a nut shell: Selling lemon products and providing lemons in customer service. Do not order from that company.
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1 comment
#245063

Better yet ... don't pay $1000.00 for a coffeemaker.

ID
#218958 Review #218958 is a subjective opinion of poster.
Location
Palm Coast, Florida

About

Jura Return Policy
All returns must be accompanied by a Return Merchandise Authorization. To obtain your Return Merchandise Authorization, please contact the customer service department.
To read more: https://us.jura.com/en/customer-care/terms-conditions/return-policy
Jura Warranty
JURA Inc. warranties apply to the United States of America only. Products used outside the United States of America must be returned to the US at the owner’s expense.
To read more: https://us.jura.com/en/customer-care/terms-conditions/warranty
Jura Terms of Service
To read more: https://us.jura.com/en/customer-care/terms-and-symbols
Jura Privacy Policy
JURA Inc. does not sell or transfer in any way The Customer's name and address to others. Any personal information that The Customer may share with JURA Inc. is kept absolutely private. This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). In case of activation of the IP anonymization on this website, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating The User's use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider.
To read more: https://us.jura.com/en/customer-care/terms-conditions/privacy-policy
Jura FAQ
The right maintenance guarantees the optimum coffee result and measurably extends the lifetime of The Client's automatic machine. When it comes to the perfect coffee result and smooth machine functioning, the cleanliness of the machine and the hygienic handling of milk, coffee and water are just as important as the technical refinements of the automatic machine itself. us.jura.com have developed the JURA range of phosphate-free maintenance products to make it easy to maintain the machine at the touch of a button. The CLEARYL filter delivers perfect water, the cleaning tablets ensure the brewing unit is clean and free from coffee fats, and the milk system rinsing function keeps the pipes clean with absolutely no milk residues. If carried out correctly and regularly, it's absolutely minimal. Maintaining a machine is just as simple as preparing a speciality coffee: A touch of a button is all it takes.
To read more: https://us.jura.com/en/customer-care/maintenance-advice/faq
Top Jura Products

Z7 Coffee Maker, Warranty, Coffee Maker

Jura Pros and Cons

Cons: Being given the run around and not offering to resolve it

Related Companies

Capresso

Summary

Jura designs and manufactures coffee equipment. The equipment offered by the company includes Espresso Machines, Coffee Makers, Coffee Grinders and Coffee Beans, Water Kettle and Frother, Parts and Accessories, etc. Most products of the company feature multi-language LED displays. They have space and energy saving innovations. The most famous models of the companys coffee machines are the IMPRESSA and ENA.

Jura reviews and complaints

Jura is ranked 680 out of 1936 in Appliances and Electronics category

Official Company Name

JURA Inc

Founded

1931

Type of Business

Online, Offline

Area Served

Worldwide

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