Jungle Reef

After being holed up for a couple of months from giving a traumatic birth, we decided for my first Mother's Day to visit this new aquarium exhibit. I LOVE aquariums and animals - my son has taken a liking to watching our fish tank and thought he would go wild for this as well.

We drive all the way from Las Cruces to this place. I wish I could tell you what the inside looked like, how the animals were, even give my unbiased opinion on the restrooms that everyone spoke poorly of. No, instead, we barely made it to the front counter. My husband used his phone to sign the waivers, but as we got the counter, we were corrected to fill out a waiver for our 4-month-old(who was in a stroller and doesn't even move from there).

This kind of irritated me but I was too busy scoping out the lizards by the cashier. Then I heard the front counter girl who probably belongs in a tackle box with all the piercings on her face telling my husband to step aside (in a VERY unkind manner) so she can tend to other guests. He said it will just take a second , butI could tell by his shakiness, he was getting anxious. She was causing an anxiety attack so I stepped in and said she can wait just a minute- he's almost done.

He tried sending the waiver through but it seemed as soon as we stepped through the front door, there was no service and kept giving him errors. I asked if there was paper waivers, she said no and to move aside. I said no, we're here why do we need to sign a waiver for a 4month old? He isn't paying, playing, or touching.

Unbelievable. We even showed her us trying to send it through and the service not allowing it to go through. At this point l, a "manager" with a baby kangaroo or whatever it was strapped to his chest, came over and said WE were being rude to her. That passed me off even more, considering my husband was trying his best for our family to have a good day.

I said absolutely not, and explained the situation. He didn't care to hear it, just told us to step aside. I said no, I'm not moving, we waited in line for 30 minutes, it is Mother's Day you should be nice. He said, I don't care what day it is, you need to move.

My husband tried to speak up, and he RUDELY cut him off and said "I am talking to your wife not you" I said let me get your manager's number, he said, I am the manager. Okay well there's always someone above you, so I want the GM number, he pulls us to the side, and has us wait while he dials a number on his phone. I overhear him asking for mall police. ARE YOU JOKING?

He started casually talking with another employee, laughing, joking what not, while people pass by and were just standing there like idiots. So I spoke up, "I'm still waiting for that GM number" he rolls his eyes and said just wait a minute. I'm getting furious at this point. On Mother's Day and not just any, but my first Mother's Day , and we weren't even doing anything wrong.

So I said fine, you want to call security? I'll give you a reason. I knocked over some file papers and shouted a big *** Waste of me and my family's day -thanks for absolutely nothing and obviously, we will NEVER be returning or recommending to any friends because of the pathetic excuse for employees you have there. Not only that, the manager proceeds to FOLLOW US out the mall, getting ahold of every mall cop in his way as if we cared
we were leaving the mall- no need for other hands considering you barely had any yourself taming that scared animal in your sling.

Gross behavior, you had no jurisdiction to follow outside of your little store- follow someone like that again- you're lucky we don't conceal carry, I absolutely wouldn't have bat an eye at pulling it out and making you leave us alone. Treating people and the animals like garbage seems to be common with this "establishment". l truly hope the GM sees this and gets back to me.

Both my husband and I have some words. Extremely unprofessional.