Julipa

I made my first purchase from them on the understanding that a 20% discount would be applied - I was charged the full amount. There should also have been a free handbag - not received.

I called them and was assured that the discount would be credited to my credit card - nothing has been paid.

I was told the free handbag would be with me within 7 days - 2 weeks later I am still waiting.

I will never deal with this company again and I would not recommend that anyone do so.

This rip off company provide refurb laptops as new , I say laptops they are notebooks this is stated on the bottom . when you have to do a factory reset you see all previous customers downloads

Emailing the CEO is a waste of time as she is a stuck up old maid , the rate of interest is a god *** joke too

had to start legal action against them to get compensation for what I have already paid for the last 8 months of using a secondhand item from them

I have been a julipa customer for a good few years now, they have put my credit limit up to 2,400pounds, my available credit is 1,442pounds, i seem to have been paying of my balance for eternity, the trouble is the credit charges are extortionate, i cant seem to be any near clearing my balance, just when i think its coming down, it goes right back up again, with the charges, surely they are wrong, because they never stay the same, but as soon as i get it paid, i wont be ordering any-more from them, if thats the way they treat their valuable customers, bad business, @ when any catalogues come through my letter box, it goes right in the paper bin, so disappointed @ angry, to say the least.

I tried to pay online and the site was so difficult to use I gave up.

I CANNOT find an address on the statement.

I'm so frustrated I will NEVER order from here again.

And now I find I have to type 100 words before my complaint will be registered so I'll just type "what" until I reach 100

what what what what what what what what what what what what what what what what what what what what....I've never come across anything so ridiculous in my life. The clothes are not even that good.

what what what what what

I made one purchase from you many months ago and have received a .. very large number of catalogues since. I have asked on more than one occasion for my name and address to be removed from your mailing list but this appears to be impossible.I object strongly to the waste and the time and effort used in your case and even more strongly to the time and effort spent by me sorting refuse which the dust collector will not take unless it is sorted.I hope this message will finally get through to someone wh0 is able and willing t0 help.

I bought some inferior bras for ten pounds and paid for them. I am now being harrased on a daily basis for £50 when I have bought nothing apart from the bras. The clothes they sell are clearly very cheap, unstylish and nasty and of no interest to me.

It is unbelievable. I am an OAP on pension credit and certainly cannot afford this unscrupulous and bullying demand for money.

I have not ordered from a cataloque before and am totally bemused how this practise can be legal. I am dumbstruck.

I have written to the CEO Angela Spindler and intend sending all correspondence back to her until this extortion stops.

I have been ordering clothes from Julipa for ages and have always had enormous satisfaction with your clothes and received compliments when wearing the garments.. Recently, my neighbour expressed a wish to become a customer and by way of a test asked me to order a suit for he,r together with an order of mine.

The package came with my clothes but instead of her suit, it contained a hideous pink fluffy gilet !! I returned the gilet and rang customer services to explain the situation. Her suit duly arrived but on trying it on she had ordered the wrong size. So I sent that back by courier and the replacement was sent to me the next day for which I paid £6.50.

(I was trying to create a good impression on your behalf) This time it was perfect so I rang Julipa to pay off my bill. I was quoted £300 + when my account said £270.00. I queried this so was put through to the accounts dept. Again I was asked for £300 because I was told I had ordered and received 3 suits !!!!Eventually I convinced the person that I was telling the truth and paid off the £270 I owed.

However I was also told that I would receive by post a letter from Julipa which I have to sign and return stating that £50 (the cost of the 3rd suit) would be placed in my credit card account.

As yet I have not received the letter and would like confirmation that I am being reimbursed £50 for a suit that I did not order and was not for me anyway. I hesitate before recommending my neighbour to become a customer of Julipa and certainly will not order anything for her on my account again.

Every order I receive I am quoted the number LAQH5 IF I put this number on my order I get free delivery or so I'm led to believe if I order before a certain date but it never happens I always have to complain I don't like to do this but neither do I like to be ripped off .After all if something is reduced and you are entitled to free delivery it makes it worth buying its not often you get something for nothing it would be nice if this is put right and it's plain to see exactly what you have to pay without hidden charges

I am a very pissed off customer of Julipa. I ordered a bath seat for my mother, and when delivery came, the bath seat was broken. I returned it and re ordered a new one. AGAIN, it was broken. I rang them and decided that I did not want the product since they could not guarantee it would not be damaged again. They persisted that I should reorder. I said no, and that I just wanted my money returned to me as soon as possible seeing as this went on for 2 months now. The lady on the phone told me they would send me a statement and then I would have to RING AGAIN for them to process the return. I asked them why they could not just return my money directly but it has to go through an account. Not only was that a massive fuss, the phoning process was horrendous. It was about 5 minutes into the call until I got to speak to a real person.

A week later, I got the bathseat. I rang them and asked them why I had received this, and they told me I had reordered. I had not. I gave up trying to fight for my return but they are definitely very pushy.

A few weeks later, I received a statement from them of £3. They stated it was the delivery charge which I had already paid for in the first payment. I was very unhappy and they said "we will take it off as a gesture of goodwill" They added that charge on themselves the cheeky thieving people!

I will NEVER buy from them again. Definitely do NOT recommend.

Still get all their brochures and leaflets. Wish they would leave me alone.

My elderly mother rang Julipa to place an order, which she managed to do ok, but the sales man then proceeded to try to sell her offers, after the 3rd offer which my mother kept saying no to, he asked is it worth me telling you some more, she said no but he continued.

He then said ok your order is placed, my mother mentioned she hadn't paid, he said no we invoice you, she said no I want to pay now, he said you can't now it's too late you should have said you wanted to at the beginning, he hadn't explained this or given her the option.

My mother then said I want to cancel my order then, he refused to cancel it and told her it was too late she had to have it.

I have since spoken to Mohammed in customer services who has assured us they will now cancel, having read the other comment on here I wonder if they will ?

I have told them I intend to report this to Trading standards as I felt the salesman bullied my mother, was forceful and totally unprofessional and tried to keep her on the phone call that we paid for to sell other goods that she hadn't seen or wanted from the catalogue.

We have requested to be taken off the mailing list and will no longer deal with this company.

Julipa - part of N Brown Group plc which is subsidiary of J D Williams & Co Ltd - and which trades under other names also. I ordered garments which came in several deliveries over many weeks (months).

I paid promptly via online banking against each of 3 payment requests . Each time they failed to record payment even though it had my customer number as ref, and so they added a credit charge. When I emailed the fists time, they 'found' and credited the payment but did not remove credit charge. This process got repeated twice.

I am still trying to get them to credit my 3rd payment made mid June and also to remove the credit charges for that and before. They now say 'their computer can't find my payment because I put my name as well as customer number' - this even though they found the first 2 payments eventually. I found a previous complaint on a PC website, where that customer gave up and paid the credit charges. My requests in emails to give me information they are supposed to about Financial Ombudsman are ignored.

They have also started sending me 'Advice' about how to deal with Arrears!

And mailings to encourage me to buy more - I have pointed out to them that are breaking the law by sending letters that do not contain their company details, co. reg no or address.