JR Cigars
JR Cigars Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JR Cigars has a 3.7 star rating from 6 reviews, with 100% of users saying they would likely recommend; consumer sentiment is mostly neutral.
Key Takeaways for Future Customers
- Check JR Cigars reviews for delivery and returns experiences before ordering.
- Expect medium price levels and a wide diversity of products.
- Be prepared to contact customer service by phone if the website or ordering fails.
Negative Feedback / Risk Areas
- Delivery problems and delayed or missing orders are common concerns raised in JR Cigars customer complaints.
- Returns and refund rigidity; some customers report strict 30 day policies and disputes over condition.
- Promo codes and discounts sometimes do not apply as expected, and website security blocks have prevented ordering.
Positive Feedback
Customers praise helpful customer service interactions and recent recommendations highlight good phone support and appealing offered discounts.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JR Cigars has a 3.7 star rating from 6 reviews, with 100% of users saying they would likely recommend; consumer sentiment is mostly neutral.
Key Takeaways for Future Customers
- Check JR Cigars reviews for delivery and returns experiences before ordering.
- Expect medium price levels and a wide diversity of products.
- Be prepared to contact customer service by phone if the website or ordering fails.
Negative Feedback / Risk Areas
- Delivery problems and delayed or missing orders are common concerns raised in JR Cigars customer complaints.
- Returns and refund rigidity; some customers report strict 30 day policies and disputes over condition.
- Promo codes and discounts sometimes do not apply as expected, and website security blocks have prevented ordering.
Positive Feedback
Customers praise helpful customer service interactions and recent recommendations highlight good phone support and appealing offered discounts.
Turn one complaint into a collective action
Las Vegas, Nevada
Outstanding service
- - Online order failed; I had to call customer services.
- - Chris answered and completed my order by phone, and I got twice as many cigars as planned.
The online order program failed and I was force to call customer services. Chris answered, I explained my issue and he completed my order over the phone and I eventually ordered twice as many cigar as originally intended
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
The Villages, Florida
No order
Called about getting my order. Still haven't received it since the 12th., Said it was tied up at the post office
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stellenbosch, Western Cape
Unaccessible website
- - Cannot access the website on laptop or mobile.
- - Error: blocked by our security service; Incident ID: 655400****182028***-*301285****883****.
I will not beg them to allow me spend my money. Sorry !!!
Hi there
I cannot access your website on my laptop and mobile phone. It always shows the following message:
What happened?
This request was blocked by our security service
Incident ID: 655400****182028***-*301285****883****
Preferred solution: Access to shop and buy their cigars
I want my catalog, please.
- - If catalogs arrive monthly, ratings can be 5+.
- - The agent I spoke with was wonderful; catalogs sometimes start, sometimes not.
Now if I get my catalog and they continue monthly..u can change my ratings to a 5 plus. The person I talked to was wonderful so don't blame her.
I've done this before and sometimes my catalogs start and sometimes not. We'll see...thank u
Herlong, California
The Cigars I ordered were in poor condition and tried to return them but being late by two days was refused. issues
- - Customer service refused an exchange for being two days past the 30-day return policy, signaling poor service and cannot recommend JR cigar.
The companys customer service department has refused to exchange my order because I was two days late ( 30 days return policy). The inability to be flexible shows me that JR cigar really doesnt have good customer service or care about their reputation. Cant recommend them in the future.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOffered Discounts
- - Discounts don’t apply, and I’m told this as a longtime customer.
- - An email offered a discount and PREBLK seemed to apply on my last order.
Never receive your discounts, always told they don't apply to me. I felt on my last order the PREBLK did apply to me.
You emailed me and made the offer why do you treat a long time customer like this ?
Thanks ! Paul Miles
User's recommendation: Don't send me offers that I can't use on my Villiger Maduros
Burlington, North Carolina
Wrong order
- - Received 20 San Andreas 2006 cigars instead of 40 Rocky Patel 1999 Robusto.
- - I must prove return via UPS before they resend my order.
Received 20 wrong cigars instead of 40 of the right rocky Patels. They were the San Andreas 2006 vintage which I received.
There were 20 cigars. I ordered 40 of the vintage Rocky Patel 1999 Robusto now I have to prove that I sent them back by UPS before theyll send my cigars out!
- Great cigars great price
Preferred solution: Deliver product or service ordered
User's recommendation: Shop at JR cigars!!
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