JPeterman Reviews
JPeterman Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JPeterman has a 1.3 star rating from 5 reviews; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Key Takeaways for Future Customers
- Expect slow or no responses from customer service; keep your order number.
- Common need is for a refund; follow up persistently if returning items.
- Catalog access and order tracking may be unreliable when researching JPeterman reviews.
Negative Feedback / Risk Areas
- Repeated customer complaints about refunds not issued and delayed exchanges.
- Phone numbers disconnected, emails answered by an AI bot, and poor return policy.
- High price level combined with unresolved order and delivery issues.
Positive Feedback
Customers praise a large selection and appealing merchandise; some longtime buyers still love the clothing and vintage styles.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JPeterman has a 1.3 star rating from 5 reviews; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Key Takeaways for Future Customers
- Expect slow or no responses from customer service; keep your order number.
- Common need is for a refund; follow up persistently if returning items.
- Catalog access and order tracking may be unreliable when researching JPeterman reviews.
Negative Feedback / Risk Areas
- Repeated customer complaints about refunds not issued and delayed exchanges.
- Phone numbers disconnected, emails answered by an AI bot, and poor return policy.
- High price level combined with unresolved order and delivery issues.
Positive Feedback
Customers praise a large selection and appealing merchandise; some longtime buyers still love the clothing and vintage styles.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tuscaloosa, Alabama
No refund
phone disconnected and email bounced back undeliverable. Guess my issue will never be resolved
I returned an item in March and have not received a refund. Is there any working phone number for this business?
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
I just want to order a dress!! No complaint! I can’t seem to get to the catalog to order something. Is there something going on with the catalogue or with the company? Makes me worried.!
- - Cannot locate the online catalog and wants to order a dress.
- - Likes the clothing and seeks guidance on catalog access and ordering.
I just can't find the catalog online and was led to this site. I have no complaints about J Peterman.
At all! Love your clothing. And I'm concerned that I can't get to the catalog to order a dress. Can you advise about what's going on and if I can possibly order something on your site?
I'm not sure what else to say here, but I would like to find a catalog and order something. Please advise.
Again, I'm not pissed. I'm just wanting to find clothing!
- I just want to order one of your fantastic dresses and hope you can get back to me about what might be going on
Preferred solution: I simply want to order a dress
User's recommendation: Excellent! Excellent merchandise and customer service
South Haven, Michigan
Returned item and no response after 6 emails 5 phone calls
No contact at all
I received defective merchandise and have tried repeatedly to contact the company with no response. Phone disconnected after listening to two recordings asking one to wait. Email goes to AI with promise of customer support and nothing.
- Usually excellent product and good contact customer for 20 years
- First time with no support
Preferred solution: Full refund
User's recommendation: Be wary. Used to be excellent product and support
Reading, Pennsylvania
Trying to find out about my order and...
Trying to find out about my order and the phone number you gave is not in service??? My order number is
W256198.
Made the order and paid for my items June 15th 2026.
Total $761.00. Standard shipping 5-9 days
User's recommendation: Find out if they're going to ever deliever your order!!!! Thy used to be a good company even with a Seinfeld recpmmendationnow they don't answer the phone or even emails sent from Pissed customers
Reading, Pennsylvania
Trying to find out about my order and...
Trying to find out about my order and the phone number you gave is not in service??? My order number is
***.
Made the order and paid for my items June 15th 2026.
Total $761.00. Standard shipping 5-9 days
***
***
Reading Pa
19609
User's recommendation: Hang on to your order number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arlington, Virginia
Vintage mens t's
- - -Vintage T-shirts were fantastic 30 years ago; I still have many.
- - -Current vintage T-shirts aren't the same.
- - -Catalog says archives found fabric.
30 years ago your vintage t's were fantastic! i still have many.
since then however, while you still advertised 'vintage' t's they were not what they were in the past (and that is putting it diplomatically). ok i have your current catalog. it "says" 'we opened the archives and found our original best selling t shirt fabric". Can I believe this?
Honestly?
Because if I can, you'll have my order. But, I have to ask first...are they the vintage t's from the 1990s???
- See pros above
Preferred solution: a straight answer about product quality
User's recommendation: J Peterman: now answering questions with an AI bot instead of real people!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Extremely poor customer service for returns
- - Purchased June 1, returned June 9; return received around June 21.
- - Company behind in processing returns.
- - Owes $970; requests refund ASAP.
Company fixed the issue and I have been provided with full refund. full refund less shipping charges, but it took over 7 weeks and many emails and complaining for it to come through. be sure you really are sure you want the item before ordering as I think J Peterman has financialissues and a very reduced staff, so returns take a really really long time to issue a credit.
Very poor customer service. It has been 2 monthsAnd, while they know acknowledge receiving my return, they have not yet refunded me $970.00.
I purchased items on June 1 and returned them on June 9. I have called several times and was told the return was received around June 21.
I was told you were behind in processing returns, but this is getting ridiculous. I am owed a credit of $970, so this is no small amount of my money you are illegally holding onto.
Please refund ASAP or I will report this and post all over social media that no one should purchase anything from your company. One extremely dissatisfied customer.
- Nice things
- Poor return processing
Preferred solution: Full refund
User's recommendation: do not purchase anything from this company. Their return processing is unbelievably slow. I have been waiting forna credit for over 6 weeks.
Charlotte, North Carolina
I was sent a 20% discount then NOT. Allowed to use it
- - I tried to use a 20% discount but it was invalid.
- - I was told the discount can't be used with sale items, though I've used it on sale items before.
I called to explain that i received a 20% discount and was getting an error that it was invalid! Was told I could not use it because the item was already on sale! I have use a discount with a sale item in the past!
User's recommendation: Don’t send the blanket discount if it has restrictions!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRecent order placed 2X ?
- - Two orders, W237521 (8/16/2025) and W237589 (8/17/2025), both show a left-out cart message; customer wants no duplicates and ASAP contact.
I made an order on 8/16/2025: W237521 and later received a text that I left something out of my cart, so I clicked on the link which read buy again. Today, 8/17/2025, I bought again the same items: W237589 and I received the same message, something left out of the cart.
I don't want to repeat the purchase process for the same items, but I want my selections to ship! What is wrong here? Please do NOT process 2 orders which are identical.
Please contact me ASAP with a resolution. T Y Sandra Reeder
Preferred solution: One legitimate order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund Not Issued for Returned Item
- - Item returned May 15; $297 debited from checking.
- - Refund not received as of 8/9/25 after BBB filed and refunds escalated; multiple calls.
Item was returned for my 89-year-old mother, May 15th. The amount is $297.00, which was debited from her checking account.
I have had at least three telephone calls and filed a report with the BBB. Each time that I talk to their customer service, I am told that her refund process has been escalated to the top. Still, as of 8/9/25, no refund from them.
Are they aware of elderly abuse for not returning her money? She lives on a fixed income.
User's recommendation: Do not buy from them. I have to wonder if they are going bankrupt if they won't process a refund after 3 months
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
- - Dec orders delivered in Jan after cancellation requests; items were damaged, missing, or wrong; returns incur charges and no reply in five weeks.
I placed several large orders in early December and was surprised that they were all delivered in late January. I had asked for them to be cancelled, but they were not.
Several items arrived damaged, several items were missing and several items were just the plain wrong item. I wanted to return the defective items, but J.
Peterman wanted to charge me to send back their broken items. I have still not heard from them and it's been five weeks.
- Large selection
- Bad return policy
- Poor communication
- Hard to reach
Preferred solution: Full refund
User's recommendation: Stay away!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisgraceful customer service
Have no idea status on my order and can't get any, appears to be impossible to get a straight answer, the fact I need a 100 symbols to send message just more proof
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Charlotte, North Carolina
Need return label
- - Husband bought a surprise dress but it's too big.
- - I don't know PO order number.
- - Red Grecian Goddess pg 20 J3429; shipped to Charlottes NC 28211.
Husband Wes Rogers bought me surprise dress but it is too big. I dont know PO order number.
Wrote to you before. Called numerous times but never can get through! Red Grecian Goddess pg 20.
J3429 Please help. Shipped to 2823 Providence Rd, Rosewood #136, Charlottes, NC 28211
User's recommendation: Difficult to reach customer service support.
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