Joy Systems
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Joy Systems Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Joy Systems has 3.1 star rating based on 88 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Fair price, Great product, Waiting to see results.
Cons: Customer service, Product delivered was not as advertised, Do not answer their phone.Recent recommendations regarding this business are as follows: "Worth a try!", "I recommend", "DO NOT SEND YOUR COMPUTER FOR REPAIR", "If you want a refurbished computer, make sure Joy Systems isn't the one doing the refurbishing.", "This company provides quality products at great price".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Joy Systems has 3.1 star rating based on 88 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Fair price, Great product, Waiting to see results.
Cons: Customer service, Product delivered was not as advertised, Do not answer their phone.Recent recommendations regarding this business are as follows: "Worth a try!", "I recommend", "DO NOT SEND YOUR COMPUTER FOR REPAIR", "If you want a refurbished computer, make sure Joy Systems isn't the one doing the refurbishing.", "This company provides quality products at great price".
Most users want Joy Systems to offer a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Joy Systems Reviews
"To honestly opine."
After several days of use I am satisfied with the purchase from Joy systems. The delivery was timely. The item was well packaged. The item was in very good...
"Poor Customer Service"
After a windows update, my hard drive crashed and could not be read by my computer. I contacted Joy Systems for help. They had me send my computer in for...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To honestly opine.
User's recommendation: Worth a try!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Refurbished Chromebook
User's recommendation: I recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jeddah, Mecca Region
Resolved: Good project
Company fixed the issue and I have been provided with discount on future orders.
Reston, Virginia
Poor Customer Service
After a windows update, my hard drive crashed and could not be read by my computer. I contacted Joy Systems for help.
They had me send my computer in for repair/replace. Once I checked the tracking to verify that they had received my computer, I emailed requesting an update. I was emailed back stating that my computer was going through final testing before being sent back to me. This led me to believe that they would be sending my original laptop.
The one they sent back was in horrible condition compared to the original. The computer received had obviously been super glued together and was missing the protective cover over the camera. I had them send to me a new shipping label so that I could send it back. I asked if it were possible to get my original back as I copied the serial number down.
I was told no as it had been sent back into "inventory" The computer they sent back to me a second time still is snot in a great condition as my first o.
Overall all the has been a very frustrating experience. Had I known their intent was to send me such a poor quality laptop back, I would have just made the repairs myself.
User's recommendation: DO NOT SEND YOUR COMPUTER FOR REPAIR
Hailey, Idaho
Sent the wrong computer
User's recommendation: If you want a refurbished computer, make sure Joy Systems isn't the one doing the refurbishing.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Defective Screen
- Lack of customer support
- Defective product and will not honor warranty
Preferred solution: Full refund
User's recommendation: DON'T BUY FROM THEM
Resolved: Bought Dell laptop TA450392
I have no issue with joysystems or buying a refurbished laptop.
- Less money than new
Preferred solution: I have only high praise for my laptop
User's recommendation: I highly recommend people to buy a refurbished computer, best recycling
Everett, Washington
Purchased New Desktop Computer
User's recommendation: This company provides quality products at great price
Technical support
- Customer service ease of replacement and no hassles
- Tech support is terrible
- Do not answer their phone
Preferred solution: answer the damn phone in tech support
User's recommendation: hope you dont need technical support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
UNBIASED Review
Review of Purchase
User's recommendation: I have purchased from Joy Systems before and have never has any issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Whitinsville, Massachusetts
Cd burner is not recognized by win media player
Preferred solution: Let the company propose a solution
Terrible Laptop
Preferred solution: I know that they will not do anything about it already talked to someone. I just wanted to let others know not to buy anything that they refurbish
User's recommendation: DO NOT BUY ANYTHING FROM THEM
$10 gift card
- Great product at great price
- Nice product
- Fast service
- Not applicable
Preferred solution: no solution needed
User's recommendation: If you didn't pay full price, you can't ecpect a flawless product.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: No Service at All! Phone or Web Page.
My Laptop is covered by the Joy systems warranty from when it was shipped to me.
After endless calls over three days and repeatably checking to see if their Web pages were back up their phone answered. The technician was polite and knowledgeable. I was told that even though the literature with the new laptop said I needed to register it with Joy...
The Laptop came from Joy Systems. It looks new and works great. The instructions that came with it said to "Register" the laptop with Joy Systems. I assume I need to do this to have me one year of coverage.
For two days none of the Joy web pages will open (this is a Computer company). I can not get a living person at (877) JOY-8808. The message says all Techs are helping others, then the operating hours are listed. When one calls during hours Joy Systems is closed, one gets told "All Techs
are helping others" .
It is clear this message is not triggered by all the Techs helping anyone but Joy has set up their phone system so they can just turn on this "go away" message.
They want to sound like they are "helpful" when in reality lying to customers indicated serious integrity problem. If I can not contact them to "Register" my Laptop, what do I do when I have a Warranty issue with my Laptop?
- Do not answer their phone
Preferred solution: Deliver product or service ordered
User's recommendation: This is a Company to avoid.
Purchased reburb PC from Staples; listing said 1 year warranty with no indication the warranty would be through a fly-by-night such as this. Item does not work, after finally making contact, was told they would send a replacement unit; however, they sent a 10-year-old disc drive and expected us to install ourselves!
Staples says they have no control over them, website doesn't work; same issues as other with getting someone to answer phone. Definitely NOT the kind of service I would expect from someone endorsed by/connected with Staples
Disgusted
- Service and warranty
- Not applicable
Preferred solution: And an answer to my question
User's recommendation: What can I say you can't get thru to customer service either
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Bought a HP REFURBISHED PC AND IT ARRIVED DEFECTIVE. Short story: Joy Systems, Inc.
refused to help me and dismissed my complaint. Came with a 1 yr.
warranty and when I took it to Best BUY they tried to repair it but found the manufacturer had not agreed to reimburse BB so they returned it to me with an apology, however they are looking into dropping Joy System, INC. from their online website because of their indifference.