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Journeys

Journeys

www.journeys.com
What is your customer experience with Journeys?

Journeys Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Journeys has 1.5 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "DO NOT BUY FROM THIS STORE", "Don’t rely on them . if they don’t have the item they still take your money", "Don't do your shopping here if you can help it.", "Don’t shop at Journeys", "Watch who you do business with and how they treat people that work for them".

  • Most users ask Journeys for the refund as a solution to their issues.

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Media from reviews

Journeys - Terrible customer service
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customer service order money manufacture warranty merchandise message lady video police brook
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Dacey Kzn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Terrible customer service

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Journeys - Terrible customer service
Updated by user Mar 11, 2025

No the issue was not resolved I will never buy anything from Journeys again. I spent $139 on pair of UGGS they were worn from Dec 26 to about Feb 23 and the shoe ripped in the seam obvious defect. Journeys refused to replace under warranty.

Original review Feb 23, 2025

Purchased $145 pair of UGGS at Christmas worn from Dec 26 to Feb 20

Less than 2 months entire seam at heal separated clearly defective. I went to Journeys store and contacted Journeys customer service both refused to refund I said fine please replace.

Customer service said because they were not new and in box they could not honor manufacture warranty which it says on there website they do honor defective products of course they would not be new in a box.

Store could not do anything they said ,until I questioned them about manufacture warranty finally they said well if they had exact same pair in their store they would exchange but guess what they did not. Amazing to me a store JOURNEYS PROVIDES SUCH TERRIBLE CUSTOMER SERVICE people DO NOT BUY FROM THIS STORE

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User's recommendation: DO NOT BUY FROM THIS STORE

Angelia C Pfc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pasadena, California

I had a transaction they canceled it I guess they didn't have it in stock and they're still holding on to my money appending transaction

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Updated by user Nov 29, 2024

Yes they did not help and they're still holding my funds even though they canceled the order it's still holding my funds

Original review Nov 22, 2024

Very disappointed by them not putting my money back to my account because they canceled the transaction order because I didn't have it in stock but they're taking a long time to refund my money

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Ruben M Uqj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order

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Contains 2 confidential files for company representatives

I was sent a message that my order had been canceled and Ive paid for my merchandise. Why was it cancelled and my money has not been reimbursed.?

View full review
Loss:
$60
Cons:
  • Lose it all

Preferred solution: Deliver product or service ordered

Yumna Zuf

Your unprofessional employees

One of your Employees told this lady on April 30 2024 that he was going to slap the *** out of her and the way the staff at the willow brook location Houston Texas 77070 handle it was very unprofessional the called mall, security, and HPD police officers that works at the mall and I dont see anything at the lady get wrong I also have video of the way that treated the lady like she was wrong

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Preferred solution: He need to be fired are I am going to find this lady so she can find a attorney

Wayne M Hsp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Because my son's school shoes are on back order for a entire month

Contains 1 confidential file for company representatives

Ordered my son a pair of shoes , you guys took my money off my credit card and now all of a sudden you cant send his shoes for a month . They dont sell his size in the store .

Now my son has to start school without new shoes you know how embarrassing that is .

Thanks a lot . Cause school is tomorrow and my kid is devastated

View full review
Loss:
$79

Preferred solution: Full refund

User's recommendation: Don’t rely on them .. if they don’t have the item they still take your money

Wayne M Hsp

Never received item

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Dont buy from them you wont receive your package! My sons school shoes never came .

He wears a size they dont sell in the store so Im completely screwed . They loss a good customer after this i refuse to spend my money with them ever again

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Loss:
$79

Preferred solution: Full refund

Brenda W Vpq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return

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Isabella of Tennessee is outstanding for Her customer service and care. I felt understood and very much taken care of. Sincerely Brenda

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Anonymous
map-marker Charlotte, North Carolina

They are racist and think they can get away with it.

The journey at grand Crystal Mall in south carolina allows racism at this store. The mangers can treat the employees like trash and they then want folks to work for them.

Not only that the mangers talk about the customer after they leave the store. The hr department of journeys don't care they want employees to apologize to the mangers. Then mangers go's to another person job to try and get them fired cause they were in the wrong. If you can't handle people telling you that you are be wrong and unfair then you should fine another job.

Journey had no integrity at all. I would say if you are a person of color or any other race don't shop at Grand Crystal Mall Journey's.

I would take my business elsewhere. Journey's you need to do better.

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User's recommendation: Don't do your shopping here if you can help it.

Christina A Iyi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Beavercreek, Ohio

Visited store at Fairfield mall in Ohio

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Worst service that I have ever experienced. Rude employees who ignored the customers.

Will never go into a Journeys store again.

View full review
Pros:
  • Very good shoe selection
Cons:
  • Terrible customer service

Preferred solution: Apology

User's recommendation: Don’t shop at Journeys

wayland b Mbb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kokomo, Indiana

Wrongful firing

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They called me on A-day that I took off, around 3 o'clock PM and told me that I was being terminated and would not tell me exactly what it was but That they would send me a termination notice in the mail why would they not talk to me in person And I am right here at retirement

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Preferred solution: Explanation and retirement

User's recommendation: Watch who you do business with and how they treat people that work for them

Lindsey Lee

I’ve been waiting 3 years got a refund!

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Contains 1 confidential file for company representatives

Purchased a pair of boots three years ago returned them they put the money on A prepaid card that I was instructed to go by to put the money back on intern Greendot liked the card because it look like a fraudulent credit that was put on the card so they sent the money back with Journeys corporate still has not give me my money and they still have my merchandise

View full review
Loss:
$152
Pros:
  • Nice selection
Cons:
  • Terrible customer service

Preferred solution: Full refund

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