Ruben M Uqj

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Order

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Journeys - Order
Journeys - Order - Image 2
I was sent a message that my order had been canceled and Ive paid for my merchandise. Why was it cancelled and my money has not been reimbursed.?
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Loss:
$60
Cons:
  • Lose it all

Preferred solution: Deliver product or service ordered

Wayne M Hsp

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Verified Buyer

Because my son's school shoes are on back order for a entire month

Journeys - Because my son's school shoes are on back order for a entire month
Ordered my son a pair of shoes , you guys took my money off my credit card and now all of a sudden you cant send his shoes for a month . They dont sell his size in the store . Now my son has to start school without new shoes you know how embarrassing that is . Thanks a lot . Cause school is tomorrow and my kid is devastated
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Loss:
$79

Preferred solution: Full refund

User's recommendation: Don’t rely on them .. if they don’t have the item they still take your money

Wayne M Hsp

Never received item

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Dont buy from them you wont receive your package! My sons school shoes never came . He wears a size they dont sell in the store so Im completely screwed . They loss a good customer after this i refuse to spend my money with them ever again
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Loss:
$79

Preferred solution: Full refund

Brenda W Vpq

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Verified Reviewer

Return

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Isabella of Tennessee is outstanding for Her customer service and care. I felt understood and very much taken care of. Sincerely Brenda
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Anonymous
map-marker Charlotte, North Carolina

They are racist and think they can get away with it.

The journey at grand Crystal Mall in south carolina allows racism at this store. The mangers can treat the employees like trash and they then want folks to work for them. Not only that the mangers talk about the customer after they leave the store. The hr department of journeys don't care they want employees to apologize to the mangers. Then mangers go's to another person job to try and get them fired cause they were in the wrong. If you can't handle people telling you that you are be wrong and unfair then you should fine another job. Journey had no integrity at all. I would say if you are a person of color or any other race don't shop at Grand Crystal Mall Journey's. I would take my business elsewhere. Journey's you need to do better.
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User's recommendation: Don't do your shopping here if you can help it.

Christina A Iyi

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Verified Reviewer
| map-marker Beavercreek, Ohio

Visited store at Fairfield mall in Ohio

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Worst service that I have ever experienced. Rude employees who ignored the customers. Will never go into a Journeys store again.
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Pros:
  • Very good shoe selection
Cons:
  • Terrible customer service

Preferred solution: Apology

User's recommendation: Don’t shop at Journeys

wayland b Mbb

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Verified Reviewer
| map-marker Kokomo, Indiana

Wrongful firing

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They called me on A-day that I took off, around 3 o'clock PM and told me that I was being terminated and would not tell me exactly what it was but That they would send me a termination notice in the mail why would they not talk to me in person And I am right here at retirement
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Preferred solution: Explanation and retirement

User's recommendation: Watch who you do business with and how they treat people that work for them

Lindsey Lee

I’ve been waiting 3 years got a refund!

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Journeys - I’ve been waiting 3 years got a refund!
Purchased a pair of boots three years ago returned them they put the money on A prepaid card that I was instructed to go by to put the money back on intern Greendot liked the card because it look like a fraudulent credit that was put on the card so they sent the money back with Journeys corporate still has not give me my money and they still have my merchandise
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Loss:
$152
Pros:
  • Nice selection
Cons:
  • Terrible customer service

Preferred solution: Full refund

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