Journeys
Journeys Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Journeys has 1.4 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Don’t rely on them . if they don’t have the item they still take your money", "Don't do your shopping here if you can help it.", "Don’t shop at Journeys", "Watch who you do business with and how they treat people that work for them".
Most users ask Journeys for the refund as a solution to their issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Journeys has 1.4 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Don’t rely on them . if they don’t have the item they still take your money", "Don't do your shopping here if you can help it.", "Don’t shop at Journeys", "Watch who you do business with and how they treat people that work for them".
Most users ask Journeys for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Your unprofessional employees
One of your Employees told this lady on April 30 2024 that he was going to slap the *** out of her and the way the staff at the willow brook location Houston Texas 77070 handle it was very unprofessional the called mall, security, and HPD police officers that works at the mall and I dont see anything at the lady get wrong I also have video of the way that treated the lady like she was wrong
Preferred solution: He need to be fired are I am going to find this lady so she can find a attorney
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order
I was sent a message that my order had been canceled and Ive paid for my merchandise. Why was it cancelled and my money has not been reimbursed.?
- Lose it all
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Because my son's school shoes are on back order for a entire month
Ordered my son a pair of shoes , you guys took my money off my credit card and now all of a sudden you cant send his shoes for a month . They dont sell his size in the store .
Now my son has to start school without new shoes you know how embarrassing that is .
Thanks a lot . Cause school is tomorrow and my kid is devastated
Preferred solution: Full refund
User's recommendation: Don’t rely on them .. if they don’t have the item they still take your money
Never received item
Dont buy from them you wont receive your package! My sons school shoes never came .
He wears a size they dont sell in the store so Im completely screwed . They loss a good customer after this i refuse to spend my money with them ever again
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return
Isabella of Tennessee is outstanding for Her customer service and care. I felt understood and very much taken care of. Sincerely Brenda
Charlotte, North Carolina
They are racist and think they can get away with it.
The journey at grand Crystal Mall in south carolina allows racism at this store. The mangers can treat the employees like trash and they then want folks to work for them.
Not only that the mangers talk about the customer after they leave the store. The hr department of journeys don't care they want employees to apologize to the mangers. Then mangers go's to another person job to try and get them fired cause they were in the wrong. If you can't handle people telling you that you are be wrong and unfair then you should fine another job.
Journey had no integrity at all. I would say if you are a person of color or any other race don't shop at Grand Crystal Mall Journey's.
I would take my business elsewhere. Journey's you need to do better.
User's recommendation: Don't do your shopping here if you can help it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beavercreek, Ohio
Visited store at Fairfield mall in Ohio
Worst service that I have ever experienced. Rude employees who ignored the customers.
Will never go into a Journeys store again.
- Very good shoe selection
- Terrible customer service
Preferred solution: Apology
User's recommendation: Don’t shop at Journeys
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kokomo, Indiana
Wrongful firing
They called me on A-day that I took off, around 3 o'clock PM and told me that I was being terminated and would not tell me exactly what it was but That they would send me a termination notice in the mail why would they not talk to me in person And I am right here at retirement
Preferred solution: Explanation and retirement
User's recommendation: Watch who you do business with and how they treat people that work for them
I’ve been waiting 3 years got a refund!
Purchased a pair of boots three years ago returned them they put the money on A prepaid card that I was instructed to go by to put the money back on intern Greendot liked the card because it look like a fraudulent credit that was put on the card so they sent the money back with Journeys corporate still has not give me my money and they still have my merchandise
- Nice selection
- Terrible customer service
Preferred solution: Full refund
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