
Jouer Cosmetics
Jouer Cosmetics Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jouer Cosmetics has 2.0 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Jouer Cosmetics to a friend or colleague.
- Rating Distribution
Pros: Clean product line made with highest quality ingredients, Good product, Good product fast delivery.
Cons: Horrific policies and customer service, Never answer calls or emails customer service is slow, Policicies are a lie.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jouer Cosmetics has 2.0 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Jouer Cosmetics to a friend or colleague.
- Rating Distribution
Pros: Clean product line made with highest quality ingredients, Good product, Good product fast delivery.
Cons: Horrific policies and customer service, Never answer calls or emails customer service is slow, Policicies are a lie.Recent recommendations regarding this business are as follows: "make sure that the address that populates into the form is current", "If you like Jouer products you should buy from other sources.", "Be very care, they say that you can cancel an order but, it's a blatant lie! It is impossible for a customer to cancel and to contact them!", "Customer Service is NOT RELIABLE", "Not recommended.".
Most users ask Jouer Cosmetics for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews


Order was sent to wrong address back in February
Very good as long as it shows up soon.
I am a big fan of your products. However, I placed an order back on February 5th. Order # is: 6156****.
It was accidently sent to the wrong address in Miami as I no longer live at that address. The package was returned to you. I tried to reach out via phone, no one ever picks up the phone there. And I sent an email explaining the situation. However, again, no response. I am sending this from my mother's email since I am not sure that you are recieving my messages. Please respond to this email and please resend the package to:
Sophia Sanchez
{{redacted}}
This is where I am residing now and the package can be delivered here wtih no issues. Can you kindly send it out ASAP as I have been waiting for it for quite some time. If you need to call for any reason, please call me at 916 220 ****.
Thank you so much!
Sophia Sanchez
- Clean product line made with highest quality ingredients
- Never answer calls or emails customer service is slow
Preferred solution: Deliver product or service ordered
User's recommendation: make sure that the address that populates into the form is current
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Customer
I canceled my Order and they refused to give me a refund! I literally canceled it 2 minutes after I ordered it and have a snapshot of the cancelation.
Two (2) days later they processed it! I have yet to even receive the item after being charged!
The customer service of Jouer Cosmetics is beyond disgraceful! I am very unhappy with this and will not be returning for future purchases.
- Good product
- Policicies are a lie
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Be very care, they say that you can cancel an order but, it's a blatant lie! It is impossible for a customer to cancel and to contact them!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Missing item and no accountability
Company fixed the issue and I have been provided with apology.
An item was missing from my order. Customer service basically said sorry for the trouble (and admitted it was a problem on their end) but they dont refund or replace and then had the gall to wish me well!!
God help you if you have a missing item from your order.
They simply do not care. Customer service is horrific!!
- Great products
- Horrific policies and customer service
Preferred solution: Full refund
User's recommendation: If you like Jouer products you should buy from other sources.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelation Request Ignored
After submitting my review I received an order update status 'YOUR ORDER IS ON IT'S WAY '. There is something wrong with Customer service/support!
I canceled Order #6155**** on 11-20-2023. I received a email stating that my order is on the way.
I have a cancelation receipt. I DO NOT want to be charged for this order as I previously mentioned, I canceled the order. I don't feel comfortable doing business with a company that doesn't practice good customer services/relations. I am very disappointed and discouraged.
As shown, I have a 'CancelOrder' email and just today I received the 'Shipping' email.
So, Jouer proceeded with the order even after it was canceled. I would appreciate any response to this email in a timely manner.
Thank you in advance,
Lena A Strickner
- Good product fast delivery
- Very unhappy with customer service
Preferred solution: Full refund
User's recommendation: Customer Service is NOT RELIABLE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Horrible customer service for lost package
I never got my package but USPS shows as delivered. Contacted customer service and they told me to wait 5 business days.
I did, was told to file a claim with USPS then told that is not what was meant. In summary has been given zero resolution and was told I cannot get a refund.
Clearly the customer experience does not matter. Do not recommend buying from them.
User's recommendation: Not recommended.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Order #6149****
No stars.never received my order after 2 weeks! Please inform me when I can expect delivery. Ive ordered before from Jouer & received product in a timely manner.
User's recommendation: Think before you order
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