Jotul
Jotul Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jotul has 1.9 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Jotul to a friend or colleague.
- Rating Distribution
Pros: Good burning stove, Well made and good looking product.
Cons: Paint has worn off, Poor draft and small ash pan, Service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jotul has 1.9 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Jotul to a friend or colleague.
- Rating Distribution
Pros: Good burning stove, Well made and good looking product.
Cons: Paint has worn off, Poor draft and small ash pan, Service.Recent recommendations regarding this business are as follows: "Don't buy Jotul".
Review authors value the most Customer service. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brockport, Pennsylvania
Draft issue
I was given a phone number to a Jotul dealer by a very friendly lady, but I couldn't get through to the business she provided. The phone wouldn't even ring in.
I wish I could talk to a Jotul company about my issue.
Thank you.
- Well made and good looking product
- Poor draft and small ash pan
Preferred solution: Help with a draft issue
Stove won’t start using manual switch
I have a JOTUL gas fireplace GF 100 DV Nordic.
Ive used it for about seven years with no issues and then for a couple of months when I would go to turn the switch on, it wouldnt work. I tried a little bit later and it would work!
Now it doesnt work at all. I thought it was in the switch, but I had a friend help me find the receiver box behind the switch, and the two wires behind the black box wont spark when you touch them together.
A technician at Sky Tech said that if they wont spark, then that means I need a total technician to advise or figure out what needs to be fixed.
Can you help me? Who can I call as a technician to come out or advise me?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGF200 ignition issue
I have an 18 year old GF200 where I can get a pilot but no ignition. Your local dealer in Manchester NH only services stoves they have sold. How can i get the stove serviced?
- Service
Preferred solution: A service visit in Wilton NH.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective paint
Bought a stove last winter and the paint is wearing off in several places. I don't feel like this should be happening. We are happy with how it burns but no so much with the aesthetics.
- Good burning stove
- Paint has worn off
Preferred solution: Price reduction
Seattle, Washington
Tech support
Great support. Fast callback.
Explained everything perfectly. Repair went smoothly.
Thank you very much. 
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Warranty Support
Our stove is within the warranty period. It's had a minor problem since it was installed.
It would leak smoke through a particular seam during downdraughts.
We called the shop we purchased it from, and they came out today.
They took the stove apart, and determined that a bolt was missing.
They replaced the bolt, reassembled the stove, and presented me with a bill for $200, saying Jotul covered the rest.
Huh?
The stove is under warranty.
Stay away from Jotul.
I came here to post a review, and now I've read dozens of 1-star reviews. NO ONE is happy with this company.
Emission standards have changed for wood stoves, so most of their woodstove line has been dropped anyway.
Jim
Preferred solution: My $200 back that I had to pay for warranty work.
User's recommendation: Don't buy Jotul
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