Jot
Jot Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jot has a 2.1 star rating from 8 reviews, with 33% likely to recommend and a 75% unfavorable share; consumer sentiment is mostly dissatisfied and Jot reviews emphasize service issues.
Key Takeaways for Future Customers
- Expect convenience and taste variety but review pricing and membership terms before buying.
- Understand subscription details, as auto-ship or subscription enrollment may occur during checkout.
Negative Feedback / Risk Areas
- Recurring Jot customer complaints cite hidden pricing and unwanted subscriptions, with billing errors and difficulty obtaining refunds.
- Poor customer service access and unresponsive phone support increase risk when managing cancellations or returns.
Positive Feedback
Customers praise ease of use, convenience, and concentrated coffee taste; some report simple subscription management when customer service responds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jot has a 2.1 star rating from 8 reviews, with 33% likely to recommend and a 75% unfavorable share; consumer sentiment is mostly dissatisfied and Jot reviews emphasize service issues.
Key Takeaways for Future Customers
- Expect convenience and taste variety but review pricing and membership terms before buying.
- Understand subscription details, as auto-ship or subscription enrollment may occur during checkout.
Negative Feedback / Risk Areas
- Recurring Jot customer complaints cite hidden pricing and unwanted subscriptions, with billing errors and difficulty obtaining refunds.
- Poor customer service access and unresponsive phone support increase risk when managing cancellations or returns.
Positive Feedback
Customers praise ease of use, convenience, and concentrated coffee taste; some report simple subscription management when customer service responds.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Taking advantage of consumers!
Purchased the promotional deal and unknowingly placed into an unwanted subscription! Impossible to reach by phone and emails, just basically say 'too bad!
- Initial deal seemed ok but still pricey
- No customer service & tricked into a subscription
Preferred solution: Full refund
User's recommendation: Stay away!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
South Hadley, Massachusetts
Best Concentrated Coffee
- - I've been a subscriber for years.
- - Jot is the best tasting concentrated coffee I've tried.
- - The subscription is simple, with flexible amounts and timing.
I have been a subscriber for a few years. Jot is the best tasting concentrated coffee that I have tried.
The subscription service is super simple. You can change how much and what you get at any time. You can order as frequently as you want. You cannot order for months if you want.
Customer service has always gotten back to me promptly via email. 100% recommend.
- Ease of use taste variety
Preferred solution: Nothing. Just the amazing coffee.
User's recommendation: Get this coffee!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCredit card charges
- - Received double shipment and was charged twice.
- - Requests return of second shipment and reversal of charges; not enrolled in auto-ship.
I ordered your product 8/10/2025.3 bottles1 original ultra, 1 white chocolate, then 1 original dark at discounted price of 14.32. I paid the ONE TIME price so there should be no issues with repeat orders.
I received 2 boxes.DOUBLE what i ordered. My credit card bill came and i was charged twice. Once on Aug. 10, $53.18 and $14.32.
Then charged again Aug. 11, $53.18 and Aug. 13, $14.32. I admit to receiving double shipment and do NOT need that much which is why I dont sign up for auto ship.
So we need to arrange for you to get the second shipment back and my credit card charge reversed. I will look forward to hearing from you concerning this matter. I do love your product but can only go through so much. Thanks in advance.
Cy Werner
PSI am not a PissedConsumer but I had no choice but to sign the agreement since the Jot customer service # gave ONLY this email option. If only someone would actually pick up the phone pissedconsumers could be avoided.
User's recommendation: Great product…I highly recommend it.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUse by date
- - Best By date on Jot is 6-15-2025.
- - Unopened bottle is for a refund.
- - Return shipping label is requested.
- - Sender: Eileen Sherry.
I just received the bottle of Jot. I noticed that the 'Best By' date is 6-15-2025.
That is too short of time for me to use. I want to return the unopened bottle for a refund.
Please send a return shipping label. Eileen Sherry.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem
I have cancelled my subscription plus removed my credit card from the account. So far Ive received three orders I dont need despite emailing them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Towson, Maryland
My son who ordered product has passed away
- - I don't drink coffee.
- - I keep getting this box of jot I don't need.
- - I don't know how this is paid and don't want to spend on coffee I won't drink.
Please see response
My son passed away
I dont drink coffee
We keep getting this box of jot and I dont need it because I dont drink coffee.
I dont know how this is being paid for but I dont want to be spending money for coffee that Im not drinking
Preferred solution: Full refund
Martinsville, Virginia
Set up subscription
I called about wanting to set up a subscription, but that I couldnt have Dark Coffee. I heard Absolutely Nothing from Customer Service!!!
User's recommendation: Good Luck!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever signed up for a subscription was given one anyway
- - Went to buy Jott but was signed up for a subscription unknowingly.
- - The only cancellation method is emailing, and there is no live support.
Went to buy Jott signed me up for a subscription without me knowing and now the only way I can cancel it is by emailing I cant speak to anyone so its either email. Hope I get email back or cancel my debt card.
- Somewhat enjoyed the product
- Did not want to keep paying for it
Preferred solution: Canceled subscription
Pomona, Missouri
Unanswered call
Nobody answered the call. It just rang and rang and rang.
If nobody answers how can I call them???
Good question. have them snswer the phone
User's recommendation: Answer the phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy orders aren't correct. Both my orders were jacked up.
- - Both orders arrived with open leaking bottles.
- - One order was missing a bottle; customer left two messages on Jan 18 requesting a callback.
Both of my orders had an open leaking bottle. And one of my orders was missing a bottle.
Ive called and left messages twice today, January 18.
I do not have access to my email currently so I cant email. A customer service rep needs to call me ASAP.
757-513-****.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can't track my order!!
I tried calling you but you don't answer!! I received an email that states that my order is on the way but when I try to track it it doesn't allow me!! What kind of service is this??!!
Tucson, Arizona
I can't track my order!!
They sent an email stating that the product had been delivered. I go to the mall box and there is nothing there.
User's recommendation: Don't buy
Questions
Could not talk to a live operator. I just wanted more info on the subscription
I dont care for flavored coffee
Preferred solution: Information. Someone to answer questions
Beverages Expert Talks
Coffee Subscriptions Are Not New
A founder and CEO of Amora Coffee, Jim Fosina, talks about the true value of quality coffee and tea and how coffee subscriptions can bring an enjoyable experience to coffee lovers.
Jim Fosina is a Founder and CEO of Amora Coffee which offers a subscription-based delivery of quality coffee and tea.
Cancel
- - Cannot log in to cancel membership; codes by text or email are not arriving.
- - I waited minutes; nothing arrives when logging in.
I have been wanting to cancel my membership. If you go to your account to try to log in, it will tell you that they texted or emailed a code or something.
Been waiting for couple of minutes, nothing.
Tried email, nothing. This is just very inconvenient.
Preferred solution: Full refund
User's recommendation: Definitely not recommended
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel order
1) My finger must have lightly touched an item, and it ended up as an order.
2) You should have included pricing at the beginning. Then what Im doing now wouldnt be happening.
- Convenience
- Price not given til after order
Preferred solution: Nothing
User's recommendation: Call the company first for pricing information. They are expensive!
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You can't drink 14 cups of coffee in 6 months? This is a weird complaint.