Joseppi and Mimmo - Hair Coloring Review from Mississauga, Ontario
If I could give it less than one star, I would. This salon is absolutely terrible; I wish I'd bothered to look up the reviews before I went. The stylists here have no talent to back up those sky-high prices, and their rude attitude completely ruins the whole experience on top of that. After my sister paid $150 for colouring her hair, there was absolutely no difference in the colour; the dye wasn't noticeable at all. When we came back to ask if they could fix her hair to at least make the colour more noticeable, I was met with rude attitudes from the staff members from the start. I walked up to the receptionist and asked if I could speak to a manager, and she brought some random man from the back and whispered "brace yourself" into his ear (let it be known that the whisper could be audibly heard throughout the salon; this woman was about as subtle as a gun.) The rest of the stylists heard this and actually LEFT THE CLIENTS THEY WERE WORKING ON to come to the front and stand around and watch us while we talked to the man that the receptionist brought to us. Just to confirm, I asked the man that came to the front if he was the manager and he responded "just tell me what the problem is." Excuse me? I asked him at least a dozen more times if he was the manager and he just kept skirting the issue. We finally gave in and told him the problem, and before we could even ask him if it was possible for them to fix her hair, he immediately went on the defensive, insisting that there was nothing wrong with the price as my sister had "long hair" (apparently above-shoulder length hair is considered "long" at this salon) and refusing to help us (all the while, the hairstylists were still steadily ignoring the clients they were supposed to be attending to and instead were standing two feet away from us egging him on). After the man (very rudely) brushed us off and left the salon, we asked the receptionist if she could tell us the name of the manager or the owner of the salon and she said she didn't know. Let me repeat that: the receptionist at the salon claimed she did not know the name of the person she worked for. She very patronizingly told us over and over again that she was "just a receptionist" and of course she had no idea what the names of the managers were. We asked her if she had the manager's name or number on file in the back, but she refused to look and insisted there was no way she could find out the manager's name for us. How did she get hired at this place without ever having to meet a manager or at the very least know their name? I have no idea what kind of establishment this is supposed to be; the staff is untalented, the prices are ridiculously high (way higher than what they're advertised as on the board; these people make up random prices to charge you on a whim), and the service is horrible. They'll try to instigate you the moment you walk in and then try to make you seem like the bad guy. Don't trust this place with your hair or money. Avoid at all costs.
Reason of review
Poor customer service
Joseppi and Mimmo RUINED MY LIFE.
By LIFE I mean "my hair," and by RUINED I mean "butchered." I asked for a TRIM, and the "stylist" went *** bananas on my waist-length hair. It was as though he had never seen so much hair and just couldn't come to terms with what he had to work with. It's HAIR, you stereotyped, smegma-smelling automon. I lost 60% of my hair and the little remaining respect I had for blonde-dyed and tatooed *** hairpeople fell to that sticky floor. *** Joeseppi, *** Mimmo. *** that chubby thing that snickered at my complaints and shared a giggle with that scissor-wielding gorilla at my scalp. *** the manager that brushed off my complaint and *** his $5 discount and *** his holier-than-thou attitude. Joseppi and Mimmo and everyone in it make me want to vomit.
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